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Senior Business Analyst

Greater London Authority -
London

Apply Now

Job details

Full-time | Fixed term contract
£64,690 a year
2 days ago

Benefits

Season ticket loan
Annual leave
Company pension

Qualifications

Business analysis
Presentation skills
Bachelor's degree
UML
Usability
Agile
User research

Full job description

Key information

Salary: £64,690 per annum

Grade: 10

Contract type: Fixed Term, Full Time

Reference: 4610

Contract details: for 1 year

Application closing date: Sun, 21/06/2026 - 23:59

Good Growth

Good Growth is responsible for delivering and implementing the Mayor’s environment, transport and economic strategies and for the effective implementation of the London Plan. The Directorate is also responsible for regeneration (where the programme is not housing led), enterprise, growth, capital projects and design work.

About the team

London is a city recognised as the global capital for arts and culture. Our theatres, music venues, museums and galleries are renowned across the world. Our creative industries are vital to London’s success and the recording studios, rehearsal spaces, artists' workspaces, grassroots music, and LGBTQ+ venues all contribute to this success.

The Culture, Creative Industries and 24-Hour London portfolio at the Greater London Authority focuses on supporting London’s cultural and creative economy, strengthening cultural infrastructure, and ensuring the city functions as a global, inclusive 24‑hour city. This includes overseeing major projects such as Creative Enterprise Zones, London Borough of Culture, the Fourth Plinth commission, and initiatives that support the night‑time economy. Alongside programme delivery, the team is preparing for devolved powers of licensing to the Mayor — working with boroughs, the police, industry and communities to ensure that licensing and regulatory frameworks support vibrancy, safety and economic growth while balancing local impacts.

The Culture, Creative Industries and 24-Hour London Unit, in partnership with teams across the Greater London Authority (GLA), is leading an exciting new government-backed pilot to establish strategic licensing powers for the Mayor of London. This high-profile initiative is a cornerstone of the Government’s and Mayor’s shared growth agenda—unlocking opportunities for London’s hospitality, cultural and nighttime economies.

About the role

This is an exciting opportunity to join the Culture, Creative Industries and 24 Hour London (CCI24) Unit delivering the Mayor’s and the Strategic Licensing policy.

You’ll be at the heart of a fast-paced, cross-organisational effort to design and implement new licensing powers—with the ambition to launch by Autumn 2026.

This is a unique opportunity to:

Support and shape a new policy and regulatory function within the GLA

Drive innovation in how licensing supports London’s economic and cultural vibrancy

Work with senior stakeholders across government, industry, and the city

Make a visible impact on how London works, plays, and grows

We’re looking for a dynamic and driven Senior Business Analyst to manage thorough discoveries of new digital products and processes at City Hall. To set the foundations for intuitive, successful and user centre designed new licensing system for London.

What your day will look like

Checking in with teams across City Hall to understand how current licensing‑related processes work, surfacing blockers and opportunities for improvement.

Partnering with product owners, service managers and developers to scope new features, shape implementation plans and keep user needs at the centre of decisions.

Translating business needs into clear user stories, acceptance criteria and process maps that give the technical team exactly what they need to build and test.

Running workshops that question assumptions, encourage user‑centred thinking and help teams re‑design processes for efficiency, simplicity and mobile‑first use.

Sharing updates, analysis and recommendations openly across teams, contributing to the cross‑government BA community and promoting transparent, evidence‑based digital practice.

Skills, knowledge and experience

To be considered for the role you must meet the following essential criteria:

Demonstrable business analysis experience within digital user facing products.

Experience working in programmes of digital transformation, embracing user centred design and business change.

Experience of running workshops and discovery sessions to efficiently and thoroughly prompt thought, challenge existing ways of working and encourage user centred design.

Thorough experience with writing clear user stories and acceptance criteria, working both with Product Owners and Technical Leads to effectively prioritise work, based on producing the minimum viable product.

Experience working in a multidisciplinary team, using agile principles and confident promoting these ways of working to others.

Knowledge and experience of using business analysis tools and techniques to understand and demonstrate process and requirements, such as UML.

Thorough understanding of government digital services, digital trends, technologies, practices and directions.

A working knowledge of a range of digital and collaborative tools, including those focused on ticket management, project planning, process mapping and wire framing.

Experience conducting user research and using remote usability testing platforms is desirable, but not essential.

Behavioural Competencies

Stakeholder focus

… is consulting with, listening to and understanding the needs of those our work impacts and using this knowledge to shape what we do and manage others’ expectations.

Level 3 indicators:

Understands diverse stakeholder needs and tailors team deliverables accordingly

Is a role model to others, encouraging them to think of Londoners first

Manages stakeholder expectations, so they are high but realistic

Removes barriers to understanding the needs of diverse stakeholders, including hard to reach groups
Focuses own and team’s efforts on delivering a quality and committed service

Communicating and influencing

… is presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us.

Level 3 indicators:

Encourages and supports teams in engaging in transparent and inclusive communication

Influences others and gains buy-in using compelling, well thought through arguments

Negotiates effectively to deliver GLA priorities

Synthesises the complex viewpoints of others, recognises where compromise is necessary and brokers agreement

Advocates positively for the GLA both within and outside the organisation

Strategic thinking

…is using an understanding of the bigger picture to uncover potential challenges and opportunities for the long term and turning these into a compelling vision for action.

Level 3 indicators:

Translates GLA vision and strategy into practical and tangible plans for own team or delivery partners

Consistently takes account of the wider implications of team’s actions for the GLA

Encourages self and others to think about organisation’s long term potential

Informs strategy development by identifying gaps in current delivery or evidence

Takes account of a wide range of public and partner needs to inform team’s work

Decision making

… is forming sound, evidence-based judgements, making choices, assessing risks to delivery, and taking accountability for results.

Level 3 indicators:

Makes sound decisions quickly on behalf of the GLA when a situation requires intervention

Takes responsibility for team decisions, providing rationale when those decisions are questioned
Involves senior stakeholders early in decisions that impact them
Analyses organisational risks associated with decisions, including those with long term impacts, before committing to action

Encourages others in the team to make decisions in their own area of expertise, take appropriate risks and learn from experience

Problem solving

… is analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions.

Level 3 indicators:

Clarifies ambiguous problems, questioning assumptions to reach a fuller understanding

Actively challenges the status quo to find new ways of doing things, looking for good practice

Seeks and incorporates diverse perspectives to help produce workable strategies to address compel issues

Initiates consultation on opportunities to improve work processes

Supports the organisation to implement innovative suggestions

Research and analysis

… is gathering intelligence (information, opinion and data) from varied sources, making sense of it, testing its validity and drawing conclusions that can lead to practical benefits.

Level 3 indicators:

Expands networks to gain new information sources for research and policy development

Identifies and implements methods to ensure intelligence is of a high quality

Encourages others to analyse data from different angles, using multiple perspectives to identify connections and new insights

Tailors research investment in line with likely impact for Londoners and policy priorities

Retains a bigger picture view, ensuring research recommendations are appropriate and practical for the GLA and its stakeholders

Organisational awareness

… is understanding and being sensitive to organisational dynamics, culture and politics across and beyond the GLA and shaping our approach accordingly.

Level 3 indicators:

Uses understanding of differences between the GLA and its partners to improve working relationships

Helps others understand the GLA and the compel environment in which it operates

Translates changing political agendas into tangible actions

Considers the diverse needs of Londoners in formulating GLA objectives

Helps others understand how the media and external perceptions of the GLA influence work

The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA Competency Framework

This role is based at London Fire Brigade’s Head Office (Union Street SE1 0LL).

How to apply

If you would like to apply for the role you will need to submit the following:

Up to date CV

Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert.

If the number of applications received is high, we will review based on Research and Analysis Competency.

Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the ‘CV and Cover Letters’ section’ of the form, ensuring you address the technical requirements and competencies in your Personal Statement.

Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., “CV – applicant name - 012345)

As part of GLA’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination.

We may close this advert early if we receive a high volume of suitable applications.

If you have questions about the role

If you wish to talk to someone about the role, the hiring manager Marsha Kuye would be happy to speak to you. Please contact them at [email protected].

If you have any questions about the recruitment process, contact the [email protected] who support the GLA with recruitment.

Is this role eligible for sponsorship?

This role DOES NOT meet the criteria for sponsorship for external candidates. It may meet the criteria for sponsorship for some internal candidates, in limited circumstances. Please contact the hiring manager if you wish to discuss this further.

Assessment process

Once you have submitted an application, your details will be reviewed by a panel.

If shortlisted, you’ll be invited to an interview/assessment.

Equality, diversity and inclusion

London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.

We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share.

Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required.

Benefits

GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.

In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.

Additional Information

Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration.

Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening.

Secondment Opportunity

If you are a GLA employee applying for an internal fixed-term position, as an internal secondment opportunity, you must ensure you satisfy the following secondment policy criteria listed below before applying

On a permanent contract or a fixed term contract where the time left on the contract at the point at which you apply for secondment is longer than the secondment period;

successfully completed your probation period and are performing to the required standard for your current role; and

at least 18 months service with the GLA

If you do meet the criteria listed above, you will need to complete the Approval for secondment application form and gain line manager approval, before emailing the fully completed form to the Resourcing Assistant who is managing the vacancy. This form must be received by the closing date of the vacancy. Failure to provide this form will mean your application cannot be progressed.

If you are unable to satisfy all of the criteria, unfortunately, you are not eligible to apply for this vacancy as an internal secondment. For further information, please see Secondment Policy and Procedure.

IMPORTANT: If you are a current GLA employee on a fixed-term contract, which is due to end BEFORE the end date of this vacancy, you DO NOT NEED to complete the Approval for secondment application form as it is not a secondment.

If you are successful in securing this secondment opportunity, you will need to be released from your existing role, so please ensure that you make your line manager aware of your application.

More Support

If you have a disability which makes submitting an online application form difficult, please contact [email protected].

The GLA is proud to be a Level 2: Disability Confident employer. We are committed to becoming a more inclusive and accessible organisation, and creating a truly inclusive and accessible workplace and culture for our disabled staff. We have named Disability Equality as a key corporate priority within our EDI Strategy. We welcome and encourage applications from disabled applicants. Should you wish to opt into the scheme, please let us know during your application.

Apply Now

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Key information

Good Growth

About the team

About the role

What your day will look like

Skills, knowledge and experience

Behavioural Competencies

How to apply

If you have questions about the role

Is this role eligible for sponsorship?

Assessment process

Equality, diversity and inclusion

Benefits

Additional Information

Secondment Opportunity

More Support