Complaints manager Work, Jobs in Bransgore, Ham (with Salaries)

Practice Manager
Dr Helen Allergy / Dr Helen Medical —St. Leonards and St. Ives West
- £45,000 - £55,000 a year
- Full-time
- Management
- Administrative experience
- Human resources
- Free parking
- Annual leave
Quick apply
1d
Park Management - Designate General Manager - PA1
Parkdean Resorts —Wareham
- £58,192 a year
- Weekend availability
- Organisational skills
- IT
- Communication skills
- Store discount
- Employee assistance programme
Quick apply
7d
Reception Manager
Christchurch Harbour Hotel —Christchurch
- Full-time
- Hotel
- Front desk
- IT
- Employee assistance programme
Quick apply
Compliance Manager
Hobbycraft —Christchurch
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- Team management
- Quality control
- Organisational skills
- Employee assistance programme
- Employee discount
11d
Regional Manager
Bestway Group —Bournemouth
- Full-time
- Human resources
- Leadership
- Communication skills
Quick apply
Operations Manager
Churchill Retirement PLC —Ringwood
- English
- IT
- Time management
- Annual leave
- Employee assistance programme
Contract Manager
Forestry Commission —Lyndhurst
- £40,388 - £43,482 a year
- Full-time
- Microsoft Office
- Presentation skills
- Driving
9d
Customer Experience Manager (Contact Centre Manager)
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
Quick apply
9d
Operational Excellence Lead
Knight Square Insurance —New Milton
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Team management
- Free parking
Quick apply
Senior Service Operations Manager
Office for National Statistics —Fareham
- £41,985 a year
- Part-time
- Presentation skills
- Travel
- Organisational skills
14d
General Aftersales Manager
Van Mossel Automotive Group UK Ltd —Southampton
- £55,000 a year
- Monday to Friday
- Computer literacy
- Computer skills
- Leadership
- Employee discount
- Gym membership
Quick apply
9d
Operational Business Manager
Dorset HealthCare University NHS Foundation Trust —Poole
- £57,528 - £64,750 a year
- Full-time
Contract Manager
Forestry England —Lyndhurst
- £40,388 - £43,482 a year
- Part-time
- English
- Contracts
- Free parking
- Employee discount
Service Manager
National Care Group —Bournemouth
- Up to £38,000 a year
- Call to connect
- Team management
- Annual leave
Quick apply
6d
General Manager
Mytime Active —Southampton
- £40,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
- Referral programme
House Manager
Abbeyfield Wessex Society —Wimborne
- £16.66 an hour
- Weekend availability
- Microsoft Word
- Management
- Customer service
Quick apply
1d
Overseas Strategic Programme Manager
Maritime and Coastguard Agency —Southampton
- £57,515 a year
- Part-time
- Hybrid work
- Project management
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
Deputy Housing and Homelessness Manager
Eastleigh Borough Council —Eastleigh
- £50,782 a year
- Full-time
- Supervising experience
- Organisational skills
- Leadership
- Annual leave
- Employee discount
12d
Health Safety and Environment Manager
Bournemouth International Airport —Christchurch
- Full-time
- In-person
- Free parking
- Employee discount
Quick apply
1d
Locality Manager - Adult Supported Living
Swanton Community Services —Bournemouth
- £33,113 a year
- Weekend availability

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complaints manager jobs near bransgore, ham

Practice Manager

Dr Helen Allergy / Dr Helen Medical
St. Leonards and St. Ives West

Quick apply

Job details

Full-time
£45,000 - £55,000 a year
1 day ago

Benefits

Free parking
Annual leave
Company pension
Private medical insurance
Sick pay
On-site parking

Qualifications

Management
Operations management
Administrative experience
Human resources
Organisational skills
Payroll
Leadership
Communication skills

Full job description

Practice & Operations Manager

Dr Helen Medical & Dr Helen Allergy

Location: Ringwood, Hampshire

Reports to: Directors

Salary: £45,000-55,000 per annum depending on experience

Hours: Full-time

Recruitment Closing Date: 26th July 9pm

About Us

Dr Helen Medical and Dr Helen Allergy are independent private healthcare services providing high-quality General Practice and specialist Allergy care. We are committed to clinical excellence, outstanding patient experience and personalised care across both clinic sites.

As our organisation grows, we are looking for a hands-on, organised Practice & Operations Manager to take ownership of the day-to-day running of both practices and help shape the way we work.

The Role

This is a varied, hands-on management role at the heart of our organisation. You will keep both clinics running smoothly — managing staff, systems and compliance while making sure every patient interaction reflects the high standards we set ourselves.

You will work closely with the Directors and take real ownership of operations, HR, governance and financial administration. This is the right role for someone who is organised, proactive and confident managing a small, close-knit team in a private healthcare setting.

Please note this is a full time, on-site position.

Reporting Structure

Reporting to: Directors

Responsible for: Administrative and clinical support staff, and day-to-day relationships with external providers including remote reception, accountants, payroll, IT, marketing, laboratories and contractors.

Key ResponsibilitiesOperations & Service Management

Oversee the day-to-day running of both clinics and keep things organised and on track.
Develop and improve operational processes, workflows and administrative systems.
Monitor service performance, identify issues and act quickly to resolve them.
Support the introduction of new services and business initiatives.
Ensure effective communication between clinical and non-clinical teams.

Patient Experience

Make sure administrative systems and processes support an excellent patient experience at every stage.
Oversee the patient journey across both services and spot opportunities to improve it.
Work with the admin team and remote reception service to ensure enquiries and bookings are handled efficiently.
Monitor patient feedback and complaints, and act on what you learn.
Champion a culture of outstanding customer service across the organisation.

People Management & HR

Lead, support and manage administrative and clinical support staff on a day-to-day basis.
Manage recruitment, onboarding, rotas, annual leave and workforce planning.
Carry out probation reviews, appraisals and performance management meetings.
Maintain HR records and employment documentation.
Support disciplinary and grievance processes, seeking external HR advice where needed.
Foster a positive, collaborative team culture.

Financial Administration

Coordinate monthly payroll processing and maintain accurate staff records.
Liaise with external accountants, bookkeepers and payroll providers.
Monitor expenditure and supplier costs; support invoice approval and payment processes.
Assist with budgeting and review financial management information.
Identify opportunities for cost savings and operational efficiencies.

Governance, Compliance & Quality

Maintain CQC compliance and support quality assurance systems and processes.
Ensure policies and procedures are kept up to date and reviewed regularly.
Coordinate audits, quality improvement projects and risk management activities.
Ensure compliance with GDPR and information governance requirements.
Oversee safeguarding processes and mandatory training compliance.
Maintain incident reporting systems and support organisational readiness for inspections.

IT & Digital Systems

Act as the main point of contact for external IT providers.
Oversee practice management systems and digital platforms, including upgrades and staff training.
Manage user access and system permissions.
Support cyber security, data protection and business continuity arrangements.

Premises & Health and Safety

Ensure both clinic premises are safe, well maintained and compliant.
Oversee maintenance schedules, supplier relationships and procurement of equipment and supplies.
Maintain fire safety, security and emergency preparedness arrangements.

Marketing & External Relationships

Act as the operational liaison with our marketing team, supporting service launches and campaigns.
Build and maintain effective relationships with suppliers, laboratories and external stakeholders.

Person SpecificationEssential

Experience in healthcare, practice or operations management.
Strong organisational skills and attention to detail.
Confident people manager with experience leading teams of circa 15–20 staff.
Experience coordinating payroll and administrative processes.
Knowledge of healthcare governance and regulatory compliance.
Excellent communication skills and a professional, patient-focused approach.
Competent IT user; comfortable working with digital systems and practice management software.
Able to manage multiple priorities, work independently and use good judgement to get things done.

Desirable

Experience within private healthcare.
Experience managing multi-site services.
Familiarity with CQC compliance requirements.
HR management experience.
Knowledge of allergy services or specialist outpatient clinics.

Why Join Us

A genuine opportunity to make a difference in a growing, patient-focused organisation.
Work closely with the Directors and contribute directly to service development.
Real ownership of operations — not just administration support.
Opportunity to shape systems, processes and the way we work.
Professional development and training opportunities.
Friendly, collaborative team environment.

Benefits

£45,000 - £55,000 per annum salary (depending on experience)
Annual leave entitlement
Pension via NEST
Professional development opportunities
Supportive and collaborative working environment

Flexibility

This job description outlines the principal duties and responsibilities of the role. The Practice & Operations Manager will be expected to take on other duties commensurate with the seniority and scope of the position as reasonably required. Duties may be reviewed and updated to reflect the evolving needs of the organisation.

Pay: £45,000.00-£55,000.00 per year

Benefits:

Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

complaints manager jobs in bransgore, ham

Practice Manager

Park Management - Designate General Manager - PA1

Reception Manager

Compliance Manager

Regional Manager

Operations Manager

Contract Manager

Customer Experience Manager (Contact Centre Manager)

Operational Excellence Lead

Senior Service Operations Manager

General Aftersales Manager

Operational Business Manager

Contract Manager

Service Manager

General Manager

House Manager

Overseas Strategic Programme Manager

Deputy Housing and Homelessness Manager

Health Safety and Environment Manager

Locality Manager - Adult Supported Living

I want to receive the latest job alerts for complaints manager in bransgore, ham

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