Practice Group / Department:
Business Transformation - London
Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide the world's preeminent corporations and financial institutions with a full business law service.
With over 50 offices and 7,000 employees worldwide, our culture is the thread that connects us, as well as our values of unity, quality and integrity. Our strategy and culture are connected – defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we look for people who are innovative, commercially minded, and motivated by the impact of the work they do – ready to share in our ambition and help shape what comes next.
Because while individuals can do well, together we achieve something extraordinary.
The Team
Norton Rose Fulbright is in the process of delivering an ongoing Digital Transformation programme to test, select and adopt AI across all business units and legal teams in a safe and responsible way. To deliver on this programme, the Business Transformation Team is recruiting for an AI Transformation Project Manager role.
The Business Transformation Team is a multi-disciplinary team covering project management, business analysis, change management & communications, data analysis & reporting and strategy.
Key Responsibilities
The AI Senior Transformation Manager will design and drive the delivery of complex and interdependent AI initiatives, ensuring delivery against roadmap priorities, measurable outcomes and accelerated time to value. There is a strong focus on leading working groups across our internal operations functions to execute pilots and deliver projects.
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Lead the management, analysis and delivery of AI pilots and projects (including business case definition; project plans; ROI measurement; process improvement reviews and mapping; data modelling and analysis; solution assessment; implementation planning; training)
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Leads the project execution AI tooling and agentic solutions
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Leads business services training needs and adoption analysis
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Responsible for tracking internal operations AI tooling success measures
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Responsible for the development and management of project control documentation (such as project plans; action logs; RAID logs)
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Supports the project planning and execution of digital solutions projects
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Support planning and analysis by providing structural advice on ways of working, organisation design, processes and technology.
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Guide the analysis of processes and systems, re-engineering processes for efficiency gains, cost savings and standardisation.
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Support change management, AI adoption and communications by identifying change impacts and inputting to the appropriate sequencing and timing of change delivery as well as creating relevant comms and training.
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Support stakeholder definition and mapping.
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Support the definition and tracking of success metrics, ROI measurements and benefits realisation and reporting.
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Help educate colleagues in project delivery tools and skills.
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Identify and communicate interdependencies between projects and actively work to reduce siloes across the business.
Skills and Experience Required
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Expertise in utilising a wide range of project management approaches and tools, understanding where and how to adjust and apply these.
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Strong experience working on large scale, complex, multi-geographical/global transformation programmes (legal sector highly desirable)
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Experience in the legal sector or professional services (highly desirable).
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Ability to present formal / informal findings in a clearly defined and persuasive manner and ability to write clearly and confidently for a variety of stakeholder audience groups.
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Excellent verbal, interpersonal, and written communication skills, including experience with developing and delivering presentations, editing, and proofreading
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Strong understanding and experience of change management, adoption and communication principles and methodologies.
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Experience, or a strong interest, in AI technology solutions and how they can deliver value to our firm and clients.
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Strong interest in emerging technology and adoption methods.
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Collaborative and flexible approach, with strong attention to detail
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Comfortable operating within an ambiguous and changeable environment, tailoring the approach as necessary.
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Highly motivated self-starter who is adaptable and pragmatic, with the ability to act decisively and move projects with pace.
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Adept at workshop facilitation, process analysis, producing process documentation and process modelling.
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Prince II/APMP/Scrum/Six Sigma or other project management or process improvement qualifications (desirable).
#LI-JC1 #LI-Hybrid
To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential.
Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. Find more about Diversity, Equity and Inclusion here.
We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.
