Gateway Support Worker
North Devon Against Domestic Abuse (NDADA) is seeking an organised, adaptable, and proactive individual to join our team as a Gateway Support Worker.
This is a varied and rewarding role supporting both the Devon Domestic Abuse Alliance (DDAA) Single-Entry Gateway and NDADA services. You will play a vital part in ensuring that individuals experiencing domestic abuse are able to access the right support quickly, safely, and effectively.
We are looking for someone who enjoys problem-solving, demonstrates professional curiosity, and can confidently manage competing priorities. The successful candidate will be comfortable working in a fast-paced environment where situations can change quickly and where sound judgement, flexibility, and attention to detail are essential.
Working within a trauma-informed framework, you will support the Gateway function by processing referrals, maintaining accurate records, liaising with professionals and partner agencies, and providing administrative support across the wider organisation.
Key Responsibilities
· Triaging, processing, and uploading referrals onto the internal case management system.
· Conducting risk assessments and supporting timely access to appropriate services.
· Liaising with DDAA partners, NDADA services, referrers, and external professionals.
· Maintaining accurate and confidential records on the data management system.
· Collating and responding to Subject Access Requests.
· Producing legal aid support letters and other supporting documentation.
· Responding to telephone and email enquiries professionally and sensitively.
· Providing information and support to clients via incoming and outgoing calls.
· Supporting colleagues with a range of administrative tasks.
· Assisting with the coordination and preparation of NDADA educational courses and programmes.
· Working collaboratively with team members to provide a seamless and responsive service.
About You
We are particularly interested in hearing from applicants who:
· Have excellent administrative and organisational skills.
· Are creative thinkers who can identify practical solutions to challenges.
· Demonstrate professional curiosity and a willingness to learn and develop.
· Are confident making decisions and managing sensitive information appropriately.
· Thrive in environments where priorities can change quickly and where flexibility is essential.
· Have strong communication and interpersonal skills.
· Are able to build effective working relationships with professionals, partner agencies, and service users.
· Can work independently whilst contributing positively to a supportive team environment.
· Have strong IT skills and excellent attention to detail.
· Understand the importance of confidentiality, safeguarding, and professional boundaries.
· Are committed to working within a trauma-informed approach.
This role offers the opportunity to make a meaningful contribution to the lives of individuals affected by domestic abuse while working as part of a dedicated and supportive team.
Hours: 30-37 hours per week, Monday to Friday, 9am-5pm (including a 30-minute lunch break)
Salary: £25,454
Contract: Permanent
Closing Date: 28th June 2026
Interviews: 1st and 2nd July
For an informal discussion about the role, please contact Laraine Bridger, Operations Manager, at [email protected].
How to Apply
Please see www.ddaa.org for a full job description and application form. Please email your completed application form to [email protected]
Pay: £25,454.00 per year
Benefits:
- Bereavement leave
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Sick pay
- Work from home
Work Location: In person
