Service desk support Work, Jobs in Bray, Brk (with Salaries)

Customer Service Host - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Mentoring
- In-person
- Free parking
- Employee assistance programme
Quick apply
9d
Customer Service Host - T2
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Customer Service Host
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Duty Manager
Anytime Fitness Maidenhead —Maidenhead
- £12.71 an hour
- Part-time
- Cleaning
- In-person
- Communication skills
- Annual leave
- Gym membership
Quick apply
5h
1st Line Service Desk Analyst
Enable Technology —Borehamwood
- £29,000 - £34,000 a year
- Full-time
- SharePoint
- Leadership
- Work from home
- Employee discount
Quick apply
1d
Service Desk Advisor
Bupa —London
- £30,400 - £34,500 a year
- Full-time
- Hospital
- Communication skills
- Employee discount
- Life insurance
Quick apply
2d
1st Line Support
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- AI
- Communication skills
- Employee discount
Quick apply
2d
IT Service Desk Analyst
Elexon —London
- £40,000 a year
- Hybrid work
- Azure
- Continuous improvement
- Communication skills
8d
Facilities Front Of House Reception
OCS Group —Slough
- Microsoft Word
- Inventory control
- Computer literacy
Quick apply
7h
IT Service Desk Apprentice
QA Apprenticeships —London
- £28,000 a year
- Computer literacy
- Travel
- Organisational skills
- Employee assistance programme
8d
Automotive Service Advisor
Ashley MOT & Service Centre —Walton-on-Thames
- £34,000 a year
- Full-time
- Customer service
- Front desk
- In-person
- Annual leave
Quick apply
14d
Cash Desk Volunteer
British Heart Foundation —Maidenhead
- Cash handling
- Employee discount
Receptionist
Stoke Place Hotel —Slough
- Part-time
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
Office Administrator
Henley Theatre Services —Wallingford
- From £25,000 a year
- Part-time
- CRM software
- Customer service
- Databases
- Work from home
- Employee discount
Quick apply
13d
Guest Service Advisor (Nights)
Hilton London Heathrow Airport Terminal 5 —Slough
- Full-time
- Computer literacy
- Hotel
- Organisational skills
- Free parking
- Employee discount
Quick apply
IT Support Technician
4th Dimension Innovation Ltd —Egham
- £25,000 - £26,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Communication skills
Quick apply
13d
Customer Service Assistant (Games)
HB Leisure —London
- £8.60 - £12.71 an hour
- Part-time
- Customer service
- Guest services
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Front Desk Receptionist
West Chiropractic —West Byfleet
- From £14.44 an hour
- 12 hour shift
- Microsoft Outlook
- Customer service
- Accounting
- Health & wellbeing programme
- Employee discount
Quick apply
2nd Line Service Desk Analyst
Enable Technology —Borehamwood
- £35,000 - £42,000 a year
- Full-time
- Mentoring
- SharePoint
- Leadership
- Work from home
- Employee discount
Quick apply
1d

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Customer Service Host - T3

ABM -
London Heathrow Airport

Apply Now

Job details

Full-time
£15.44 an hour

Qualifications

Front desk
Aviation passenger services
Customer interaction

Full job description

Description

LOCATION: Heathrow Airport

SHIFT PATTERN: 4 on 2 off, 40 hours per week

PAY RATE: £15.44 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

Overview of the Role

As a Customer Service Host at Heathrow Airport, you are the welcoming face and central facilitator for passengers requiring special assistance. Operating from the host desk either landside or airside, your core mission is to deliver excellent customer service from the moment a passenger arrives. You play a crucial role in ensuring every customer receives a positive, safe and enhancing experience by carefully assessing their requirements and setting the stage for a seamless journey.

Working collaboratively with the management team, your primary focus is on actively managing and facilitating the daily operational flow. Rather than directly managing people, you will monitor the environment to ensure that the highest standards of service are maintained and that operational, quality and safety guidelines are consistently followed by the Customer Service Agents. Ultimately, you act as a key brand ambassador, embodying ABM’s core values to ensure every passenger feels valued and supported.

Main Duties & Responsibilities

Deliver First-Class Customer Experiences: Act as the primary ambassador at the host desk (landside or airside), greeting every passenger warmly, assessing their needs and ensuring they receive excellent service from the moment they arrive.

Manage & Facilitate the Passenger Experience: Proactively ensure all passengers are booked into the tracking system and expedite smooth transfers throughout the terminals to support on-time departures and flight connections throughout the terminals. During delays or disruptions, you will act as the key communication link, liaising directly with handling agents to keep passengers fully informed.

Ensure Standards & Escalate Quickly: Facilitate a seamless operation by monitoring the environment and ensuring Customer Service Agents (CSAs) are properly equipped, follow correct protocols and maintain high standards. You will stay vigilant by identifying potential SLA failures and escalating issues immediately to the Service Delivery Manager or Allocators to ensure agents are deployed quickly and effectively.

Apply Now

Refine Your Search

service desk support jobs in bray, brk

Customer Service Host - T3

Second Line Support

Customer Service Host - T2

Customer Service Host

Duty Manager

1st Line Service Desk Analyst

Service Desk Advisor

1st Line Support

IT Service Desk Analyst

Facilities Front Of House Reception

IT Service Desk Apprentice

Automotive Service Advisor

Cash Desk Volunteer

Receptionist

Office Administrator

Guest Service Advisor (Nights)

IT Support Technician

Customer Service Assistant (Games)

Front Desk Receptionist

2nd Line Service Desk Analyst

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