Customer service coordinator Work, Jobs in Brean, Som (with Salaries)

Claims/ Customer Experience Coordinator
BELFOR UK Ltd —Cwmbran
- £26,605 a year
- Full-time
- Microsoft Excel
- Customer service
- IT
- Annual leave
- Employee assistance programme
Quick apply
Customer Voice Coordinator
Bron Afon Community Housing —Cwmbran
- £30,404 a year
- Full-time
4d
Sales Coordinator
Organic Herb Trading —Taunton
- £25,528.10 a year
- Full-time
- Customer service
- IT
- Communication skills
- Free parking
Quick apply
11d
Events & Courses Co‑ordinator (DDSL)
Millfield School —Street
- £27,250 a year
- Weekend availability
- Hospitality
- Organisational skills
- In-person
- Free parking
- Employee assistance programme
Quick apply
1d
Customer Experience Coordinator
BELFOR —Cardiff
- Microsoft Excel
- Customer service
- IT
- Annual leave
- Employee assistance programme
4d
Hire & Sales Coordinator
GAP Group —Avonmouth
- Full-time
Materials Logistics Coordinator
Corza Medical —Taunton
- Full-time
- ERP systems
- Continuous improvement
- Warehouse experience
11d
Administrator/Hire Desk Coordinator - Bridgwater
Hudson Lifting Limited —Bridgwater
- £12.71 - £13.00 an hour
- Monday to Friday
- Customer service
- Administrative experience
- Organisational skills
- Employee assistance programme
Quick apply
2d

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customer service coordinator jobs near brean, som

Claims/ Customer Experience Coordinator

BELFOR UK Ltd -
Cwmbran

Quick apply

Job details

Full-time
£26,605 a year

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Life insurance

Qualifications

Microsoft Excel
Customer service
GCSE
Numeracy
IT
Communication skills

Full job description

Job Summary:

We are looking for a skilled and knowledgeable Claims Coordinator with a passion for excellent customer service to join our local team. In this role, you will help ensure that every touchpoint with BELFOR is engaging, efficient, and effective. As the first point of contact for our customers, you will manage job lifecycle workflows related to Restoration and Reinstatement following insurance claims. Striving to deliver the highest level of customer experience, you will be a key liaison between the policyholder, the insurance company, our in-house field teams (technicians, trades, and managers), and sub-contractors.

Responsibilities:

Taking ownership of the claim lifecycle from receipt of the initial instruction to job completion.
Phone and email contact with the policy holder at all stages of the claim, including first contact, booking appointments and query resolution.
Take responsibility for all administrative aspects of each claim, ensuring that client systems/portals (including case notes, logs, and records) are accurately maintained and within agreed Service Level Agreements.
Serve as a central point of contact for policyholders, insurance clients, field technicians, and office teams to ensure efficient job completion.
Schedule technicians according to job requirements on a day-to-day basis, optimizing time and minimizing travel.

Qualifications and Experience:

Previous experience in administration, claims handling, or customer service.
Experience in dealing with customers on the phone and demonstrating empathy with customers who may be distressed.
An understanding of claims management tools and systems is an asset but not required.
Experience of working in a team and supporting colleagues.
GCSE Maths and English or equivalent

Preferred Skills:

Strong literacy and numeracy skills.
Proficiency in IT skills, including basic Excel.
Excellent communication skills with the ability to deal professionally with customers.
Ability to switch between tasks

Benefits

28 days annual leave
Annual pay review
Employee Bonuses
Retirement Pension Plan
Life Insurance
Health Cash Plan
Employee Assistance Programme
Induction and E learning
Annual Flu Vaccination
Eye Test

Job Type: Full-time

Pay: £26,605.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer service coordinator jobs in brean, som

Claims/ Customer Experience Coordinator

Customer Voice Coordinator

Sales Coordinator

Events & Courses Co‑ordinator (DDSL)

Customer Experience Coordinator

Hire & Sales Coordinator

Materials Logistics Coordinator

Administrator/Hire Desk Coordinator - Bridgwater

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