Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services.
With a robust team of over 180 professionals, we operate from offices in Tunbridge Wells and London Paddington. Our exceptional work has earned us the prestigious title of Microsoft Partner of the Year for Dynamics Business Central.
We are dedicated to fostering a more productive and secure work environment for organizations utilizing Dynamics 365, Microsoft 365, and Azure.
Guided by core values of empathy, creativity, ambition, authenticity, and confidence, we celebrate diversity and strive to create a supportive and innovative work environment.
We are committed to the well-being and growth of our employees, and we prioritize continuous learning and development through fully funded training programs.
Our focus on people, expertise, and commitment to excellence underscores our mission to make a positive impact in the tech industry.
Role Overview:
This role exists to ensure Dynamics 365 CE is not just running - but working for the business.
You’ll own the day-to-day performance, stability, and usability of the platform, making sure teams can rely on it to manage customers, opportunities, and delivery without friction.
Acting as the central point between users, IT, and partners, you’ll remove blockers, maintain control, and continuously improve how the platform supports growth, adoption, and data quality.
Platform ownership & stability
- Ensure D365 CE remains stable, secure, and reliable, with full oversight of environments, performance, and governance.
User experience & support
- Act as the first point of contact for users — resolving issues quickly, removing friction, and keeping teams moving.
Access & control
- Manage users, licences, security roles, and permissions to ensure the right people have the right access, at the right time.
Change & continuous improvement
- Triage, define, and coordinate small changes and enhancements — ensuring they are delivered in a controlled, low-impact way.
Data & system integrity
- Maintain clean, structured, and reliable data, supporting reporting, forecasting, and decision-making.
Release & partner coordination
- Support upgrades, releases, and third-party interactions, ensuring changes are tested, controlled, and aligned to business needs.
