Customer experience leader Work, Jobs in Brent, Gtl (with Salaries)

Customer Services Consultant - Ealing, London
HSBC Global Services Limited —London
- From £28,800 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
8d
Zara Covent Garden Customer Experience Manager
INDITEX —London
- Weekend availability
- Sales
- Contracts
- Leadership
Quick apply
1d
Customer Service Consultant - Covent Garden, London
HSBC Global Services Limited —London
- From £28,800 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
8d
Customer Experience Specialist, SMB
NAVEX —London
- £45,000 a year
- Full-time
- Hybrid work
- Communication skills
GUCCI Client Advisor - Westfield
Gucci —London
- Full-time
3d
Assistant Store Manager - Westfield
Chisholm Hunter Ltd —West London
- Full-time
- Management
- Retail management
- Retail sales
- Store discount
- Annual leave
Quick apply
Customer Service Team Leader
Tracker —Uxbridge
- Hybrid work
- Management
- Customer service
- Supervising experience
9d
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Maternity Concierge
Places for People —London
- £29,630 a year
- Hospitality
- Customer service
- Organisational skills
- Employee discount
- Flexible schedule
8d
Customer Experience Assistant
Ralph Lauren —London
- Full-time
- Hospitality
- Microsoft Excel
- Communication skills
Customer Service Consultant - Kings Road, London
HSBC Global Services Limited —London
- From £28,800 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
8d
Retail Shift Manager (Night Shift)
Lidl —Wembley
- £16.30 - £16.80 an hour
- Full-time
- Store discount
- Employee discount
6d
Office Team Leader
Williams Lea —London
- £36,000 a year
- Full-time
- Management
- In-person
- Leadership
- Referral programme
Head of Customer Strategy and Transformation Delivery
Bupa —London
- £110,000 a year
- Full-time
- No degree
- Communication skills
- Gym membership
- Life insurance
Quick apply
2d
Bellevue Apprenticeship and Tutoring Admin Officer
Bellevue Education International Limited —London
- £35,000 - £40,000 a year
- Part-time
- Hybrid work
- Bachelor's degree
- Organisational skills
- In-person
- Work from home
- Flexible schedule
Quick apply
8d
Customer Service Consultant
HSBC Global Services Limited —London
- From £27,400 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
8d
Senior Customer Success Manager
Insurity —London
- £48,000 - £88,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Annual leave
- Referral programme
Quick apply
Communications Officer (First Contact/Despatch)
Metropolitan Police —Bow
- £39,549 - £46,193 a year
- Full-time
- English
- Communication skills
Night Concierge
Places for People —London
- £29,630 a year
- Night shift
- Customer service
- Organisational skills
- Communication skills
- Employee discount
- Flexible schedule
10d
Customer Success Operations Associate
GP Automate —London
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Sales
- GP surgery experience
Quick apply
6h

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Customer Services Consultant - Ealing, London

HSBC Global Services Limited -
London

Apply Now

Job details

Full-time
From £28,800 a year
8 days ago

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Communication skills

Full job description

What you'll do

As a Universal Banker, you’ll provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Universal Bankers actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.

We’re looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. What we’re really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!

At HSBC we’re passionate about coaching and developing our people, you’ll have access to our learning platform and the opportunity to develop yourself and your career further.

Within this role you’ll:

Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience

Play an integral part in customer education around HSBC digital services and fraud awareness

Identify customers who are in vulnerable situations and determine the best way we can support them

Help our customers with more complex banking needs to ensure they feel supported in their choices

What do I need to be successful?

Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers

The ability to take ownership of customer enquiries through to resolution, you’ll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient service

Be resilient to a continuous changing environment

When & where you'll work

This is a full-time role that requires you to work 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What You’ll Get!

We offer an attractive starting salary of £28,800 based on 35 hours per week, plus an annual discretionary performance bonus.

You’ll also receive:

Over six weeks’ holiday. This includes bank and public holidays with the option to buy more

Perks at Work Benefit where you will be able to access to 30,000+ national and local employee discounts

A market-leading employer pension contribution

BUPA Healthcare

Life Assurance, equivalent to four times your annual salary

Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more

Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500

Apply Now

Refine Your Search

customer experience leader jobs in brent, gtl

Customer Services Consultant - Ealing, London

Zara Covent Garden Customer Experience Manager

Customer Service Consultant - Covent Garden, London

Customer Experience Specialist, SMB

GUCCI Client Advisor - Westfield

Assistant Store Manager - Westfield

Customer Service Team Leader

Client Engagement Manager

Maternity Concierge

Customer Experience Assistant

Customer Service Consultant - Kings Road, London

Retail Shift Manager (Night Shift)

Office Team Leader

Head of Customer Strategy and Transformation Delivery

Bellevue Apprenticeship and Tutoring Admin Officer

Customer Service Consultant

Senior Customer Success Manager

Communications Officer (First Contact/Despatch)

Night Concierge

Customer Success Operations Associate

I want to receive the latest job alerts for customer experience leader in brent, gtl

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