Support Specialist in the UK
TicketCo —London
- Remote
- AI
- Communication skills
Technical Product Support Specialist (Smart Home & AV)
AWE Europe Ltd —Epsom
- £25,420 - £30,000 a year
- Full-time
- English
- Travel
- Computer networking
- Free parking
- Profit sharing
Quick apply
Product Support Specialist (Part-Time)
Bedrock Learning —London
- £15,000 - £18,750 a year
- Part-time
- Remote
- Bachelor's degree
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- School
Quick apply
10d
Technical Support Specialist (Hybrid)
CameraMatics —Sidcup
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- Computer Science
- Computer networking
- Organisational skills
Customer Support Specialist - UK
splose —London
- Full-time
- Hybrid work
- Communication skills
Quick apply
Technology Support Specialist
Vedder Price P.C. —London
- Hybrid work
- Computer Science
- Computer literacy
- Bachelor's degree
14d
SaaS Technical Support Specialist
Cyncly —London
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Analysis skills
11d
Technical Support Specialist
Simplified Energy —London
- £25,600 - £28,500 a year
- Full-time
- Hybrid work
- Computer skills
- Communication skills
- Work from home
Quick apply
Technical Support Specialist
Xapien —London
- Full-time
- Hybrid work
- Master's degree
- Scripting
- APIs
- Life insurance
Lighting and Rigging Freelance Crew at Neg Earth Lights Ltd
Neg Earth Lights Ltd —London
- Travel
Quick apply
Onsite IT Support Engineer (Client Facing)
3Gi Technology Ltd —London
- £26,436.80 a year
- Full-time
- Windows
- Travel
- Computer networking
Quick apply
Technical Support Specialist
Qualient Solutions —London
- Azure
- Salesforce
- DevOps
Associate Technical Support Specialist
Milestone Technologies, Inc. —London
- Computer networking
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4d
Application Support Specialist
Collinson —London
- Hybrid work
- Computer Science
- Customer service
- DevOps
Product Support Specialist - EMEA
Ashby —London
- £64,500 - £81,500 a year
- Weekend availability
- Remote
- Leadership
- Annual leave
IT Support Specialist (Fixed Term)
Ferring Pharmaceuticals, Inc. —West Drayton
- Full-time
- Computer Science
- Travel
- Organisational skills
Client Placement Specialist
UK Therapy Guide —London
- £14 an hour
- Part-time
- Remote
- Google Suite
- Computer skills
- Communication skills
- Work from home
Quick apply
3d
Construction Document Controller / Administrator
W.B. Simpson & Sons —Redhill
- £32,000 - £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Travel
- Free parking
Quick apply
Technical Service Specialist.
Medtronic —Watford
- £37,600 - £56,400 a year
- Full-time
- Travel
14d
Event Specialist
RICS —London
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave

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Support Specialist in the UK

TicketCo
London

Apply Now

Job details

Qualifications

Technical troubleshooting
Ticket management
Process improvement
Internal department liaison
B2B
Software testing
Customer support
Customer interaction
AI
Communication skills
Help desk

Full job description

Support plays a vital role in a highly competitive market, providing measurable value to our customers. To ensure our customers achieve their goals and consider TicketCo a leader on the ticketing market, we are looking for a Support Specialist to join our team. In your role, you will be responsible for professional handling of support requests and ensuring a timely resolution is offered. Other responsibilities include working with other departments, attending events to supervise operations, troubleshooting, and testing technical solutions. This role will allow your career to grow, offering opportunities to develop and advance within TicketCo.

Responsibilities

Provide first-class, relation driven support to our customers in the UK and Ireland.

Work closely with clients and the Product Team to troubleshoot and resolve technical issues.
Taking part in the matches, games and important gatherings to make sure everything runs smoothly.
Manage equipment, including testing and ensuring that it is maintained and working efficiently.
Testing of TicketCo's software and reporting any issues found.
Work on internal projects to improve the support team's efficiency
Create a value for customers by providing top of the line consulting.
Master and manage the tools used by the support department and improve communication guidelines based on the feedback received.
Train and maintain AI (artificial intelligence) systems used in Customer Support.
Learn, grow and be up to date with the latest technologies and changes in the ticketing business.
Function as the customer advocate and provide internal feedback on how we can do things better.
Identify opportunities and challenges affecting the business of our customers and team up with other departments in order to improve our services and products.
Travel to help our clients achieve success and join other teams during strategic meetings.

Experience and skills

Strong experience in customer-facing activities
Excellent communication and presentation skills with the ability to inspire others through enthusiasm and creativity.
Ability to work on multiple tasks in a short period of time.
Strong empathy for customers and ability to advocate on their behalf.
Understanding of value drivers in usage based, transaction based and recurring revenue business models.
Analytical and process-oriented mindset.
Ability to understand technical solutions.
Strong work ethic, with the ability to work independently.
Desire for continuous learning and improvement, looking to grow together with the company.
SAAS and B2B support related experience.
Interest in sport and event industry.

Location

United Kingdom

Apply Now

Refine Your Search

technical support specialist jobs in brent, gtl

Support Specialist in the UK

Technical Product Support Specialist (Smart Home & AV)

Product Support Specialist (Part-Time)

Technical Support Specialist (Hybrid)

Customer Support Specialist - UK

Technology Support Specialist

SaaS Technical Support Specialist

Technical Support Specialist

Technical Support Specialist

Lighting and Rigging Freelance Crew at Neg Earth Lights Ltd

Onsite IT Support Engineer (Client Facing)

Technical Support Specialist

Associate Technical Support Specialist

Application Support Specialist

Product Support Specialist - EMEA

IT Support Specialist (Fixed Term)

Client Placement Specialist

Construction Document Controller / Administrator

Technical Service Specialist.

Event Specialist

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