Technical support engineer Work, Jobs in Brent Knoll, Som (with Salaries)

NOC Engineer – 24x7 Bristol area and work from home 24x7 shift pattern - £40k
Incite Insight —Bristol
- £40,000 a year
- Remote
- Work from home
Quick apply
2d
Infrastructure Support Engineer
Computacenter —Bristol
- Customer service
- Windows
Microsoft Support Engineer
Pax8 Global —Bristol
- Up to £40,000 a year
- Full-time
- Hybrid work
- SharePoint
Product Technical Support Engineer - TMS
Atlas Copco Group —Clevedon
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Service Desk Engineer
IVC —Bristol
- Monday to Friday
- Hybrid work
- Communication skills
- Employee discount
Workplace Engineer
Capgemini Sogeti —Bristol
- Hybrid work
- Microsoft Outlook
- SharePoint
Frontline Engineer - Apprentice
Somerset Council —Taunton
- £8.00 - £12.71 an hour
- Full-time
- Hybrid work
- Communication skills
- Annual leave
11d
Workplace Engineer
Capgemini —Bristol
- Hybrid work
- Microsoft Outlook
- SharePoint

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NOC Engineer – 24x7 Bristol area and work from home 24x7 shift pattern - £40k

Incite Insight -
Bristol

Quick apply

Job details

£40,000 a year
2 days ago

Benefits

Work from home

Qualifications

Technical troubleshooting
Technology infrastructure experience
Data centre experience
Driving Licence
Incident queue management
IT service management
Ticket management
Incident documentation
Network infrastructure
Service restoration
IT support
Ticket management systems
Technical support incident logging
IT incident logging
Network monitoring
Root cause analysis
Incident log maintenance

Full job description

We are recruiting several NOC Engineers to join the operations team of a growing technology infrastructure organisation.
You'll be responsible for monitoring business-critical infrastructure, responding to alerts and incidents, carrying out initial troubleshooting and ensuring issues are either resolved or quickly escalated to the appropriate technical teams.
This is a hands-on operational role and would suit someone from a NOC, data centre, infrastructure support, managed services, hosting or technical operations background.
The role

You'll:

Monitor network, server, compute, storage, power and environmental alerts
Respond to incidents within agreed SLAs
Troubleshoot and triage infrastructure issues
Own and progress tickets through to resolution
Escalate more complex incidents to engineering teams or third-party providers
Coordinate site visits, maintenance and technical support
Support outage management and root cause analysis
Maintain accurate technical and incident documentation
Carry out occasional hands-on data-centre tasks including basic cabling, racking and hardware checks

What we're looking for

You'll need previous experience within a NOC, infrastructure support, managed services or technical support environment, together with:

Experience or exposure to data-centre infrastructure
Good Linux administration knowledge
Experience with an ITSM/ticketing system such as ServiceNow, Jira Service Management, Freshservice or similar
An understanding of networks, servers, storage and hardware troubleshooting
The ability to work independently as part of a 24x7 shift operation

Experience with monitoring platforms, cloud/hosting environments, scripting using Bash or Python, ITIL, HPC or GPU infrastructure would be advantageous.
You must hold a full UK driving licence, live within reasonable travelling distance of Bristol, and be capable of obtaining UK Security Clearance in the future.
This is an opportunity to join a growing infrastructure operation where you'll have genuine responsibility and the opportunity to develop your technical skills as the environment expands.
Salary: TBC

Quick apply

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technical support engineer jobs in brent knoll, som

NOC Engineer – 24x7 Bristol area and work from home 24x7 shift pattern - £40k

Infrastructure Support Engineer

Microsoft Support Engineer

Product Technical Support Engineer - TMS

Service Desk Engineer

Workplace Engineer

Frontline Engineer - Apprentice

Workplace Engineer

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