Customer service coordinator Work, Jobs in Bridgend, Bge (with Salaries)

Client Service Coordinator
Exponential-e —Bridgend
- Night shift
- Analysis skills
- Communication skills
- Analytics
- Referral programme
Quick apply
4d
Operations and customer service coordinator
Direct Storage —Cardiff
- From £13 an hour
- Part-time
- Computer literacy
- Administrative experience
- Computer skills
Quick apply
6d
External Engagement, Events and Conferencing Co-ordinator
Cardiff Metropolitan University —Cardiff
- £29,588 - £34,610 a year
- Weekend availability
- University
- Organisational skills
- Communication skills
- Annual leave
Full Time Veterinary Receptionist/Coordinator Finance & Client
Jacks veterinary —Swansea
- £26,000 - £27,000 a year
- Full-time
- Hybrid work
- Front desk
- Cleaning
- In-person
- Free parking
Quick apply
Customer Data Research Co-Ordinator
Transport for Wales —Pontypridd
- Microsoft Powerpoint
- Presentation skills
- Analytics
Booking Agent & Sales Coordinator
Assured Electrical Solutions —Barry
- From £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Sales
Quick apply
4d
HIre & Sales Coordinator
GAP Group —Swansea
- Full-time
- Sales
- Organisational skills
- Communication skills

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customer service coordinator jobs near bridgend, bge

Client Service Coordinator

Exponential-e -
Bridgend

Quick apply

Job details

4 days ago

Benefits

Referral programme

Qualifications

ITIL Certification
BMC Remedy
Incident queue management
IT service management
Ticket management
Analysis skills
B2B
ServiceNow
Customer support
Customer interaction
IT incident logging
Incident log maintenance
Communication skills
Help desk
Analytics

Full job description

Exponential-e

Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.

We're a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.

Hours: 24/7 Shift Pattern - 2 Days, 2 Nights and 4 Days off

Overall purpose of the job:

Be the first point of contact for Ambulance Trusts (with any ARP related IT issues) and other Exponential-e customers
Responsible for managing and owning support tickets and driving customer issues through to resolution either internally or via suppliers
Proactively monitor systems and suppliers for any potential issues

Key responsibilities for this job:

Understand the end-to-end support model of ARP and the responsibility of each supplier
Log and accurately assign incidents and service requests to resolver groups or suppliers within agreed SLAs
Acknowledge and escalate incidents and requests received via the portal, email (or other means apart from phone) to resolver groups or suppliers within agreed SLAs
Monitor open incidents and requests and ensure SLA targets, including updates and resolution, are met internally or by suppliers
Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time is met
Keep the customer regularly updated with progress on open incidents and requests, using appropriate level of detail and language
Monitor systems and suppliers to proactively identify any issues that may affect Exponential-e customers
To encourage feedback on services provided and recognise the changing needs of the service, and make recommendations to the management for service improvement
Work proactively to ensure that all knowledge information is maintained and updated on an on-going basis
To be a highly motivated team player with the skills and ability to manage changing priorities

Knowledge and experience required:

Strong customer service focus with excellent verbal and written communication skills
Proven problem solver with strong analytical and trend analysis skills
Flexible approach to work, with the ability to work effectively under pressure and a willingness to take ownership
Positive and professional attitude

Desirable knowledge and experience:

Experience working in a pressurised customer focused Service Desk within an ITIL based environment
Business to business (B2B) experience
ServiceNow, Remedy or a similar ITSM toolset experience
ITIL Foundation (V3 or V4)

Our People

Our people are what makes Exponential-e Group the company it is today. This year's employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation.

Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape.

Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.

Quick apply

Refine Your Search

customer service coordinator jobs in bridgend, bge

Client Service Coordinator

Operations and customer service coordinator

External Engagement, Events and Conferencing Co-ordinator

Full Time Veterinary Receptionist/Coordinator Finance & Client

Customer Data Research Co-Ordinator

Booking Agent & Sales Coordinator

HIre & Sales Coordinator

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