Head of customer service Work, Jobs in Bridgend, Bge (with Salaries)

Heat Site Regulation Lead
BUUK Infrastructure —Cardiff
- From £37,704 a year
- Hybrid work
- Writing skills
- Analysis skills
- No degree
12d
Keyholder
Belstaff —Bridgend
Quick apply
Service Desk Manager
Driver and Vehicle Licensing Agency —Swansea
- £44,241 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Team management
- Free parking
- Annual leave
12d
Store Manager
Belstaff —Bridgend
- Training & development
- Retail management
Quick apply
National Account Manager
AU Vodka —Swansea
- £50,000 - £55,000 a year
- Remote
- Customer service
- Business development
- Communication skills
Enforcement Agent - Rhondda
Dukes Bailiffs Limited —Rhondda
- £28,500 - £100,000 a year
- Full-time
- Continuous improvement
- Cash handling
- Leadership
- Health & wellbeing programme
- Flexitime
Quick apply
10d
Customer Services Performance Delivery Lead
HM Land Registry —Swansea
- £61,923 a year
- Part-time
- Presentation skills
- Continuous improvement
- Organisational skills
- Annual leave
9d
Supervisor
Belstaff —Bridgend
- Retail management
- Cash handling
Quick apply
Senior Operations Manager
Sero —Cardiff
- £58,000 - £65,000 a year
- 8 hour shift
- Hybrid work
- Team management
- Contracts
- Budgeting
- Annual leave
- Flexible schedule
Quick apply
9d
Head of Applications
Welsh Water —Cardiff
- £115,000 a year
- No degree
- Communication skills
- Free parking
- Annual leave
12d
4050 - Head of Digital, Data & Technology for the Disused Tips Authority
Welsh Government —Merthyr Tydfil
- £61,098 - £78,449 a year
- Full-time
- Computer Science
- Presentation skills
- Leadership
12d
Sales Associate
Belstaff —Bridgend
Quick apply
Customer Delivery Driver
ASDA —Bridgend
- £13.10 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
6d
Senior Information & Business Support Officer
Care & Repair Cardiff and the Vale —Cardiff
- £32,080 a year
- Full-time
- Customer service
- Administrative experience
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
1d
Head of Engineering Services - Facilities
Mitie —Swansea
- £60,000 a year
- Continuous improvement
- Budgeting
- In-person
Senior Business Support Manager
Driver and Vehicle Licensing Agency —Swansea
- £44,241 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Continuous improvement
- Free parking
- Annual leave
10d
General Manager
Dorothys Showbar —Swansea
- £35,000 - £40,000 a year
- Full-time
- Bar
- Customer service
- Business development
- Employee discount
Quick apply
Bar staff / 1087 - The Wyndham Arms , Bridgend
J D Wetherspoon plc —Bridgend
- £12.81 an hour
- Part-time
- Serving
- Bar
- Customer service
- Annual leave
- Employee discount
4d
Customer Service Administrator
CanDo Laundry Services —Port Talbot
- £28,000 a year
- Full-time
- CRM software
- Data entry
- In-person
- Free parking
Quick apply
1d
Customer Experience Specialist
Hafod —Cardiff
- £27,191 a year
- Full-time
- Microsoft Word
- Communication skills
- Time management
8d

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Heat Site Regulation Lead

BUUK Infrastructure -
Cardiff

Apply Now

Job details

Permanent
From £37,704 a year
12 days ago

Benefits

Company pension

Qualifications

Power BI
Energy and utilities experience
Report generation
Stakeholder collaboration
Stakeholder liaison
Writing skills
Gap analysis
Analysis skills
Organisational skills
SharePoint
Communication skills
Corporate regulatory compliance oversight
Analytics

Full job description

Job Description #body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-Job Location: Cardiff

Additional Location Information:
Salary: Starting from £37,704
Contract type: Permanent
Posting End Date: 28/08/2026

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.

We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure.

We are looking for Heat Site Regulation Lead who would like to help us reach our mission to “earn customer loyalty and drive business growth by providing consistently excellent service”.

Purpose of this role

To manage Metropolitan’s day-to-day heat network regulatory compliance, reporting and monitoring, ensuring current requirements are met and future changes are planned for. The role will lead Ofgem registration, regulatory reporting, compliance monitoring, and readiness for future requirements such as HNTAS.

Your key responsibilities are

Reporting to the Head of Heat Asset Management, you will play a key role in managing Metropolitan’s day-to-day heat network registration obligations. You will work closely with Regulation, Asset, Engineering, Operations, Retail, Business Intelligence, and project teams to ensure Metropolitan has the right controls, reporting methods and evidence in place to meet current requirements and prepare for future registration change.

Owning Metropolitan’s day-to-day registration position for heat networks, ensuring all in-scope networks remain compliant and that emerging gaps or risks are identified.

Leading Metropolitan’s site registration activity, ensuring network and organisational information is accurate, complete, and maintained through Ofgem’s digital registration service.

Working with Engineering, Asset, Operations, Retail and project teams to ensure data required for reporting and registration is available, accurate, and auditable.

Preparing Metropolitan for HNTAS, including readiness reviews, gap analysis, evidence planning and monitoring requirements ahead of the planned launch.

Keeping up to date with reporting changes and translating them into practical actions, guidance and process improvements.

Any other duties as required by the manager.

Qualifications

Degree-level education or equivalent experience in a relevant field.

Experience/Knowledge

Experience working with data and producing structured reporting.

Experience working collaboratively with internal and external stakeholders.

Abilities/Skills

Strong organisational skills with attention to detail.

Strong analytical and reporting capability.

Confident using Excel and/or reporting tools such as Power BI.

Ability to translate requirements into practical processes and outputs.

Clear written and verbal communication skills.

Ability to build effective working relationships.

Desirable

Experience in the heat networks or wider utilities sector.

Understanding of metering and billing requirements.

Awareness of upcoming regulation such as HNTAS.

Experience using SharePoint or similar tools for tracking and reporting.

Ability to improve or develop reporting and monitoring processes.

What can you expect from us

Cost of living annual pay review.

Company pension contributions up to 10% if employees contribute 5%.

33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.

Enhanced maternity, paternity and adoption pay.

To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax).

Hybrid working for eligible roles.

Development opportunities to reach your career aspirations.

BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options.

Please note we reserve the right to close the role early. Therefore, if you're interested in this role, we encourage you to apply as soon as possible.

#BUUK

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What's the best thing about BUUK?

We asked our people.

From the supportive culture and opportunities to grow, to the great friends and chocolate brownies, our people tell us what they love most about working at BUUK.

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We all matter.

Find out about our supportive culture.

Hear how our shared sense of mutual respect and belonging underpins out culture and supports us all.

Apply Now

Refine Your Search

head of customer service jobs in bridgend, bge

Heat Site Regulation Lead

Keyholder

Service Desk Manager

Store Manager

National Account Manager

Enforcement Agent - Rhondda

Customer Services Performance Delivery Lead

Supervisor

Senior Operations Manager

Head of Applications

4050 - Head of Digital, Data & Technology for the Disused Tips Authority

Sales Associate

Customer Delivery Driver

Senior Information & Business Support Officer

Head of Engineering Services - Facilities

Senior Business Support Manager

General Manager

Bar staff / 1087 - The Wyndham Arms , Bridgend

Customer Service Administrator

Customer Experience Specialist

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