Catering Manager
Contract: Professional Services, Production & Technology
Location: Yeovil, BA20 2YB
Hours of work: 40 (Monday - Friday)
Contract Type: Permanent
We are seeking a Catering Manager to oversee the strategic and day-to-day management of all food and beverage services across our client's site in Yeovil.
This role is responsible for ensuring a high-quality, compliant, and engaging dining experience for colleagues while maintaining operational excellence.
Job Description
The successful candidate will manage a wide range of services, including staff restaurants, vending, hospitality, and events such as meetings and social functions.
You will work closely with vendors and stakeholders to drive performance, innovation, and alignment with sustainability and wellbeing objectives.
Key Responsibilities
- Oversee all food service operations, including staff restaurants, cafés, vending, hospitality, and event catering.
- Ensure seamless service delivery through third-party vendors and internal teams.
- Monitor KPIs, SLAs, and customer satisfaction metrics to maintain high service standards.
- Act as the primary liaison between ISS and the client.
- Lead vendor performance reviews and ensure contractual compliance.
- Ensure full compliance with UK food safety regulations, including HACCP and EHO standards.
- Conduct audits, risk assessments, and manage incident reporting and allergen controls.
- Manage budgets, cost control, and forecasting while identifying cost-saving and revenue-generating opportunities.
Professional and Personal Competencies/Qualifications
- Proven experience managing food operations within a large corporate, hospitality, or campus environment.
- Strong knowledge of food safety legislation and quality assurance systems (e.g., HACCP, ISO 22000).
- Excellent stakeholder management and vendor negotiation skills.
- Financial acumen with experience managing large budgets and contracts.
- Strong leadership, communication, and team management skills.
- Passion for sustainability, innovation, and enhancing customer experience.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]
If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace
To find out more about what we do - https://www.uk.issworld.com/
Work Location: In person
