Client services specialist Work, Jobs in Brierfield, Lan (with Salaries)

Debt adviser and Web chatter
Citizens Advice Lancashire West —Leyland
- £25,049.60 - £26,141.40 an hour
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Free parking
Quick apply
2d
Area Sales Executive
WeBuyAnyCar —Colne
- £28,200 a year
- Rotating shift
- Driving
- IT
- Communication skills
Quick apply
Operations Team Leader - Specialist Services
UK Event Medical Services Limited —Preston
- Full-time
- Organisational skills
- IT
- Communication skills
Quick apply
Senior Fleet Sales Specialist
Motia —Burnley
- £29,421 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
Client Services Manager
Staci —Blackburn
- From £26,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
Head of Communications
CarFinance247 —Manchester
- Up to £70,000 a year
- Monday to Friday
- Financial services
- AI
- Leadership
Quick apply
12d
Senior Specialist, Client Service Management
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Financial services
- Banking
Specialist, Client Operations
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Senior Specialist, Client Processing
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Specialist, Client Processing
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Relationship Banking Manager
Quilter plc —Manchester
- From £5,800 a month
- Full-time
- In-person
- Profit sharing
- Health & wellbeing programme
Quick apply
7d
Client Service Specialist
Moody's —Salford
- Marketing
- Customer service
- Bachelor's degree
Technical Services Manager
Equans —Burnley
- Full-time
- Annual leave
- Employee assistance programme
Account Manager
Childcare Marketing Group —Manchester
- £3,300 - £48,000 a month
- Full-time
- Childcare
- English
- Project management
Quick apply
9d
Planner/Scheduler
Bid Group ltd —Bolton
- From £12.75 an hour
- Full-time
- Maintenance
- Microsoft Office
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Specialist, Shareholder Services
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Bachelor's degree
- Financial services
- AI
Specialist, Client Operations II
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Business development
- Bachelor's degree
- Leadership
12d
Specialist, Client Processing Representative II
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Microsoft Office
- Bachelor's degree
- Communication skills
Senior Specialist, Client Operations Representative
The Bank of New York Mellon Corporation —Manchester
- Weekend availability
- Management
- Bachelor's degree
- AI
14d
Senior Specialist, Client Processing Team Lead
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Bachelor's degree
- Financial services
- AI

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Debt adviser and Web chatter

Citizens Advice Lancashire West -
Leyland

Quick apply

Job details

Permanent | Full-time
£25,049.60 - £26,141.40 an hour
2 days ago

Benefits

Free parking
Company pension

Qualifications

Multilingual
Customer service
Numeracy
Analysis skills
Organisational skills
IT
Financial services
Communication skills

Full job description

About the Role

Are you passionate about helping people and using your communication, IT and

customer service skills to make a difference? Do you want to work as part of a

supportive team helping people to manage debt problems and improve their financial

wellbeing?

We are looking for a Debt Adviser to join our National Debt Advice Team. In this role,

you will provide information, advice and support to clients through telephone, email

and web chat channels.

Full training will be provided, giving you the opportunity to develop your skills and

progress within the service. You will also have opportunities to specialise in areas such

as one-off debt advice and web chat advice, allowing you to further develop your career

as a debt adviser.

Key Responsibilities

● Conduct assessments of clients’ financial situations, including income,

expenditure, debts, and assets.

● Provide information and advice to empower clients to take appropriate action on

their own behalf, including signposting to other agencies where necessary.

● Deliver impartial and accurate advice on debt solutions and budgeting

● Develop individual action plans with clients to help them manage and resolve

their debt problems effectively.

● Maintain accurate and confidential records in accordance with organisational

policies and data protection regulations.

● Use IT systems effectively to support case management, communication, and

reporting requirements.

● Keep up to date with relevant legislation, case law, policies, and procedures

relating to money advice, and participate in ongoing training and professional

development.

● Meet performance targets and comply with professional and regulatory

standards set by the organisation and accrediting bodies.

● Collaborate with colleagues, supervisors, and external partners to ensure clients

receive coordinated and comprehensive support.

What We’re Looking For - Essential Skills & Attributes:

● Strong Communication Skills: Ability to communicate effectively, both verbally

and in writing, with a wide range of people and organisations.

● Empathy and Emotional Intelligence: Demonstrates understanding, patience,

and respect when supporting clients in challenging circumstances.

● Analytical Skills: Strong numeracy skills to assess financial information, and

develop appropriate solutions.

● Problem-Solving Ability: Identifies practical and achievable options for resolving

debt and financial challenges.

● Organisational Skills: Prioritising workloads and meet targets.

● Confidentiality and Integrity: Handles sensitive client information with

professionalism and discretion.

● Adaptability: Responds flexibly to changes in legislation, organisational

procedures, and Citizens Advice requirements.

● Teamwork and Independence: Works effectively and collaboratively as part of a

team, while also demonstrating the ability to work independently and follow

agreed procedures.

● Commitment to Equality, Fairness, and Inclusion: Ensures all clients are

treated with dignity, respect, and without discrimination.

● Understanding of Data Protection and GDPR: Applies the principles of the

Data Protection Act and UK GDPR to safeguard client information.

Desirable Experience:

● Previous Experience in Advice or Support Roles: Experience providing debt,

welfare, financial, or general advice to clients.

● Experience Working with Vulnerable Clients: Supporting individuals with

complex needs, including those experiencing mental health challenges, domestic

abuse, or financial hardship.

● Knowledge of Debt Solutions and Financial Services: Familiarity with options

such as Debt Relief Orders, Individual Voluntary Arrangements, bankruptcy, or

budgeting support.

● Multilingual Skills: Ability to communicate effectively in additional languages to

support a diverse client base.

Benefits:

● Full training to become a Debt Adviser, with progression into specialist

qualifications available.

● 21 days holiday plus bank holidays, birthday leave, and paid Christmas closedown.

● 8% employer pension contribution (plus salary sacrifice NI benefit).

● Long service leave after 4 years.

● Free parking and a supportive, development-focused team culture.

To apply please email your CV and covering email to explain how your skillset meets the needs of the role to [email protected]

Interviews will be held on 4,5,6 August at Civic Centre, Leyland.

We reserve the right to withdraw this advert as soon as suitable candidates are found.

Pay: £25,049.60-£26,141.40 per hour

Work Location: In person

Quick apply

Refine Your Search

client services specialist jobs in brierfield, lan

Debt adviser and Web chatter

Area Sales Executive

Operations Team Leader - Specialist Services

Senior Fleet Sales Specialist

Client Services Manager

Head of Communications

Senior Specialist, Client Service Management

Specialist, Client Operations

Senior Specialist, Client Processing

Specialist, Client Processing

Relationship Banking Manager

Client Service Specialist

Technical Services Manager

Account Manager

Planner/Scheduler

Specialist, Shareholder Services

Specialist, Client Operations II

Specialist, Client Processing Representative II

Senior Specialist, Client Operations Representative

Senior Specialist, Client Processing Team Lead

I want to receive the latest job alerts for client services specialist in brierfield, lan

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