About Total Fitness:
We’re Total Fitness, a leading health club brand in the North of England and Wales. We’re there for every fitness moment no matter the age, life stage, or workout preference. We have 15 supersize health clubs with learn to swim academies on site. In 2024, we opened 2 new gyms purposefully designed for women- The Women’s Gym by Total Fitness.
Driven by the belief that everyone is better fitter, we work hard to fulfil our promise of providing the spaces and opportunities that empower our customers to achieve more than they ever thought possible.
If there's one thing we're sure of, it's that movement is good for you. And that goes far beyond just moving our bodies. Joining the team here at Total Fitness, means the freedom to move your own way, along your own path, constantly finding new ways to reach your full potential - whatever success looks like for you. We support one another, take the initiative and tackle each challenge head on, because we want to provide exceptional experiences for both our team and our members. We celebrate together, get stuck in together, and we help each other through.
We can't promise it will be easy, but we can promise it will be worth it - and that'll be a lot of fun. This is where movement happens, this is where you get going and keep going.
This is where more is possible.
Benefits whilst Employed at Total Fitness
- Possibility Points to invest in your growth, giving you access to our Growth Library of
- opportunities across the business.
- Free membership for you and a friend or family member, plus two discounted memberships
- after probation.
- 28 days holiday including bank holidays (pro rata for part time), increasing with service.
- Workplace pension scheme.
- Death in Service benefit.
- Discounts on retail and café products.
- Access to an Employee Assistance Programme provided by Unum.
Role Purpose
As a Club Experience Assistant, you play a key role in creating a comfortable, clean, supportive and well-presented space for our members. Through light cleaning, visible presence and proactive support, you help ensure everything is available in the right place at the right time so that every member visit counts. You are a supportive Total Fitness ambassador on the gym floor and in shared spaces, ready to support members when they need help, guidance or reassurance
Key Responsibilities
1. Member Success & Visible Support – You’re in the wings.
- You help members feel confident using our spaces, particularly during first visits or moments of uncertainty.
- You acknowledge members and guests, ensuring they feel comfortable in our spaces wherever and whoever they are.
- Maintain a visible presence across the club, offering support and answering questions when needed.
- Assist with general enquiries about facilities, classes and timetables, using our AI agents to ensure enquiries are resolved without unnecessary hand-offs.
- Help create a supportive, comfortable and reassuring atmosphere, particularly for new or less confident members.
2. Club Experience & Light Cleaning
- You help keep the club clean, safe and welcoming at all times.
- Carry out light cleaning tasks across member-facing areas, supporting high standards of cleanliness and presentation.
- Complete regular walkthroughs to ensure equipment and spaces are clean, tidy and ready to use.
- Restock consumables such as paper towels, sanitising spray and soap.
- Report maintenance, cleanliness or health & safety concerns promptly to the relevant manager.
- You ensure everything is in the right place at the right time so that every member visit counts.
3. Product & Service Awareness
- You build knowledge to support confident conversations with members.
- Develop a good understanding of Total Fitness products, services and membership features.
- Make effective use of our AI agents and support other team members to do the same.
- Keep up to date with class timetables, gym activities and club communications.
- Signpost members to appropriate teams or services when additional support is needed.
4. Brand Ambassadorship & Feedback
- You represent Total Fitness values through your everyday actions.
- Champion the Total Fitness brand by emulating and delivering our customer promises.
- Help members feel at ease by being visible, approachable and alert to their needs.
- Share informal member feedback and share insights with the Club Experience Manager to support continuous improvement
What We’re Looking For
We’re less concerned about where you’ve worked before and more interested in how you show up. What we would like to see is:
- Experience working in a customer‑facing environment where great service mattered.
- A friendly, proactive and approachable manner.
- High personal standards and attention to cleanliness and presentation.
- Ability to manage tasks independently while working as part of a team in a busy environment.
This role may also suit you if you bring
- Experience in fitness, leisure, hospitality or retail environments.
Please note that this role is subject to a DBS check. If you do not currently hold a valid DBS certificate and your application is successful, Total Fitness will cover the cost.
- If you think you can make a huge difference to our members experience, and have the passion to deliver, don't waste any time and click apply now!
Pay: Up to £12.71 per hour
Ability to commute/relocate:
- Kingston upon Hull HU10 6FE: reliably commute or plan to relocate before starting work (required)
Work Location: In person
