Lead engineer Work, Jobs in Brighouse, Wyk (with Salaries)

Call Centre Team Leader
Sureserve —Halifax
- £27,718 a year
- Customer service
- Analysis skills
- Team management
- Annual leave
- Employee assistance programme
Quick apply
Compliance Executive
JLA —Sowerby Bridge
- £27,500 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Sales
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Quality Assurance Specialist
ELS Recruitment Ltd —Heywood
- £40,000 - £56,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Quality control
- Free parking
Quick apply
Design Manager
M Group —Birstall
- Engineering
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Senior Product Designer
Street Group —Manchester
- £50,000 - £68,000 a year
- Full-time
- Hybrid work
- Work from home
- Flexible schedule
Quick apply
Lead Data Engineer (Lead Data Manager)
NHS England —Leeds
- £66,582 - £77,368 a year
- Full-time
- Annual leave
10d
Project Engineer
Velocity Composites —Burnley
- £30,000 - £40,000 a year
- Full-time
- AutoCAD
- Schematics
- Engineering
- Free parking
- Bereavement leave
Quick apply
11d
Innovation Engineer
James Walker Group —Bingley
- Full-time
- Doctoral degree
- Engineering
- Master's degree
- Free parking
Quick apply
5d
Senior Engineer
City of Bradford Metropolitan District Council —Bradford
- £39,862 - £49,282 a year
- Call to connect
14d
Associate Data Engineer
NHS England —Leeds
- £39,959 - £48,117 a year
- Full-time
- Annual leave
11d
Machine Sales Executive
JLA —Sowerby Bridge
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Leadership
- Communication skills
- Free parking
- Annual leave
Quick apply
5d
Trainee Cyber Security Engineer (Security Trainee)
NHS England —Leeds
- £32,073 - £39,043 a year
- Full-time
- Annual leave
12h
Communications Lead - European Environmental Projects
Countryscape —Manchester
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Project management
- Presentation skills
- Bachelor's degree
- Work from home
Quick apply
20h
Lead Data Engineer
HippoDigital —Leeds
- £69,000 - £77,500 a year
- Hybrid work
- Azure
- SQL
- AWS
- Employee discount
13d
Data Engineer (Data Manager)
NHS England —Leeds
- £49,387 - £56,515 a year
- Full-time
- Annual leave
11d
Linux Infrastructure Engineer
Magnet —Leeds
- £40,000 - £50,000 a year
- Travel
- Organisational skills
- IT
- Employee discount
Quick apply
Product Lead
Lloyds Banking Group —Leeds
- £61,344 - £68,160 a year
- Full-time
- Hybrid work
- Financial services
- Leadership
3d
Sales Lead Co-ordinator
JLA —Sowerby Bridge
- £26,788 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Free parking
- Annual leave
Quick apply
5d
Temporary Works Design Engineer
Kier Group —Manchester
- Full-time
Java Developer
CGI —Leeds
- Full-time
- Azure
- DevOps
- Java
Quick apply

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Call Centre Team Leader

Sureserve -
Halifax

Quick apply

Job details

£27,718 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Enhanced paternity leave

Qualifications

Customer service
Analysis skills
Team management
Organisational skills
IT
Leadership
Communication skills

Full job description

About Sureserve Energy Services Meters:

Sureserve Energy Services Meters (formerly Providor), a proud subsidiary of Sureserve Group Limited, is a leading provider of domestic smart meter installations across the UK, working with three of the "Big Six" energy suppliers. We are dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions.

Role Overview:

This role focuses on achieving KPIs and SLAs for inbound and outbound calls, primarily scheduling smart meter installations or exchanges. It ensures an exceptional customer experience and smooth journey.

As the company's first point of contact, you will deliver outstanding service, represent the business professionally to stakeholders, and uphold service standards while setting an example within the Contact Centre team.

Key Responsibilities:

Team Management: Lead and mentor the Call Centre Team, handling scheduling, task allocation, and performance monitoring to maintain productivity and morale.

Operations Coordination: Oversee call center activities, ensuring efficiency and adherence to company policies and client requirements.

Communication: Facilitate seamless coordination by maintaining clear communication with dispatchers, engineers, clients, and departments.

Performance Monitoring: Track KPIs, identify improvement areas, and implement strategies to boost efficiency.

Problem-Solving: Resolve operational challenges by coordinating resources and personnel effectively.

Documentation: Maintain accurate records for quality assurance, reporting, and compliance.

Training: Provide ongoing training to enhance team skills and performance.

Customer Service: Handle escalations professionally to ensure high customer satisfaction.

Compliance: Ensure activities align with company policies, safety standards, and legal requirements.

Experience:

Minimum of 3-5 years of experience in dispatching, or a similar role, with at least 1-2 years in a supervisory or leadership position.

Key Skills:

Strong leadership and team management abilities.
Excellent communication and interpersonal skills.
Proficiency in using dispatch software, GPS systems, and other relevant technology.
Strong organizational and multitasking skills.
Ability to remain calm and make decisions under pressure.
Analytical skills to assess performance metrics and implement improvements.
Knowledge of transportation regulations and safety standards.

What we are offering.

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, including:

Competitive salary
Contributory Pension scheme
Life assurance
29 days annual leave inclusive of bank holidays
Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave,
Sureserve Benefits Hub, accessing over 1000’s retail discounts,
Virtual GP service, 24/7, 365 days, available for employees and your immediate family,
Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family,
Bike2Work scheme,

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Reasonable adjustments

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [email protected]

Pre-employment checks

Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks

Location - Victoria Mills (Office-based with occasional travel to field locations as needed)

Work Location: In person

Quick apply

Refine Your Search

lead engineer jobs in brighouse, wyk

Call Centre Team Leader

Compliance Executive

Quality Assurance Specialist

Design Manager

Senior Product Designer

Lead Data Engineer (Lead Data Manager)

Project Engineer

Innovation Engineer

Senior Engineer

Associate Data Engineer

Machine Sales Executive

Trainee Cyber Security Engineer (Security Trainee)

Communications Lead - European Environmental Projects

Lead Data Engineer

Data Engineer (Data Manager)

Linux Infrastructure Engineer

Product Lead

Sales Lead Co-ordinator

Temporary Works Design Engineer

Java Developer

I want to receive the latest job alerts for lead engineer in brighouse, wyk

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