Trusts & Work, Jobs in Brighton, Eng (with Salaries)

Customer Experience Advisor
MPB —Brighton
- £26,700 a year
- Full-time
- Hybrid work
- Customer service
- AI
- Annual leave
- Employee assistance programme
Quick apply
Administrator for the Healthy Child Programme
Sussex Community NHS Foundation Trust —Brighton and Hove
- £25,760 - £27,476 a year
- Full-time
- Annual leave
4h
SENIOR CUSTOMER OPERATIONS EXECUTIVE
HelpAlert Ltd —Brighton
- £28,000 - £32,000 a year
- Full-time
- English
- Data entry
- Organisational skills
- Free parking
Quick apply
12d
Current Team, Credit Specialist - Start Date: 1st Sept 2026
American Express —Brighton
- Weekend availability
- Customer service
- Communication skills
- Life insurance
14d
Retail Sales Advisor - 20 Hours
DFS —Hove
- £12.71 an hour
- Sales
- Employee assistance programme
- Employee discount
Quick apply
10d
Customer Support Executive
BrightLocal —Brighton
- Full-time
- Hybrid work
- Business development
- Communication skills
- Time management
Rota and Metal on Metal Co-ordinator
University Hospitals Sussex NHS Foundation Trust —Brighton
- £28,392 - £31,157 a year
- Full-time
- Organisational skills
- IT
6d
Discharge Co-ordinator
University Hospitals Sussex NHS Foundation Trust —Brighton
- £39,959 - £48,117 a year
- Full-time
9d
Day Service Facilitator & HIV Support Worker
The Sussex Beacon —Brighton
- £14.25 an hour
- Part-time
- Care experience
- Microsoft Office
- IT
- Free parking
- Sick pay
Quick apply
14d
Medical PA
Sussex Partnership NHS Foundation Trust —Brighton
- £28,392 - £31,157 a year
- Part-time
3d
Medical Laboratory Assistant
University Hospitals Sussex NHS Foundation Trust —Brighton
- £25,760 - £27,476 a year
- Part-time
- Laboratory experience
4h
Move On Officer
Brighton & Hove City Council —Hove
- £32,061 - £33,699 a year
- Full-time
- Hybrid work
- Presentation skills
- AI
- Communication skills
Retail Sales Advisor - Brighton
Oak Furnitureland —Brighton
- £42,000 - £45,000 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Communications Operative
University Hospitals Sussex NHS Foundation Trust —Haywards Heath
- £25,760 - £27,476 a year
- Weekend availability
- IT
5h
Medical Secretary - Medical Specialties
University Hospitals Sussex NHS Foundation Trust —Brighton
- £28,392 - £31,157 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10d
Pathology Support Worker
University Hospitals Sussex NHS Foundation Trust —Haywards Heath
- £25,272 a year
- Overtime
- Data entry
- Medical terminology
- Communication skills
5d
Visitor Experience Officer
National Trust —Uckfield
- £27,612 a year
- Full-time
- Microsoft Office
- Free parking
- Employee assistance programme
21h
Hub /Team Leader Send Day Opportunities
Down Syndrome Development Trust —Brighton
- £30,000 - £35,000 a year
- Weekend availability
- Management
- Working with individuals with disabilities
- Supervising experience
- Free parking
Quick apply
12d
Operations Coordinator
CitySprint —Brighton
- £30,162 a year
- Full-time
- Customer service
- Microsoft Office
- Annual leave
Quick apply
4d
Trainee Solicitor
Dienn's Law Solicitors —Sussex
- £24,320 a year
- Full-time
- Computer literacy
- Bachelor's degree
- Organisational skills
- Work from home
Quick apply

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trusts & jobs near brighton, eng

Customer Experience Advisor

MPB -
Brighton

Quick apply

Job details

Permanent | Full-time
£26,700 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Photography
Customer service
Customer support
AI

Full job description

Customer Experience Advisor

Location: Brighton
Department: Customer Experience
Position type: Permanent, full-time - hybrid

Salary: £26,700 per annum

The role

Our team of Customer Experience Advisors are brand ambassadors for MPB, expertly supporting our community of content creators and visual storytellers at every stage of their journey. Technology is at the heart of what we do, but you’ll play a key role in managing the moments that matter the most - where human judgment makes the difference. Combining specialist knowledge, thoughtful personalised support, and a passion for positive customer outcomes, you will build trust, inspire confidence, and drive long-term customer loyalty.

The role is evolving beyond traditional transactional support. You will guide customers through complex buying, selling, and trading decisions, taking ownership of each interaction and working cross-functionally to resolve issues with care and efficiency. Our award-winning team understands how great service drives customer retention, and you’ll have the opportunity to make a significant and valuable contribution to our business growth by cultivating relationships with new, repeat, and high-value customers.

Alongside this, you’ll help improve the systems behind the experience - working with AI tools and workflows to ensure every interaction is not only resolved effectively, but also contributes to a smarter, more scalable support operation.

What you will be doing

Deliver Exceptional Human Customer Support

Combine deep empathy and strong problem-solving skills to fully understand customer needs and confidently deliver personalised resolutions
Handle complex, high-impact queries across chat, email, phone, and social channels with care, tailoring language and branded tone of voice accordingly

Own Customer Outcomes

Take end-to-end ownership of customer issues, ensuring resolutions are not only fast but genuinely supportive and reassuring
Collaborate cross-functionally to positively resolve specific or complex customer issues

Work Alongside AI

Use AI tools and copilots to enhance speed, quality, and consistency
Take ownership where automation falls short, ensuring a seamless customer experience

Improve the System

Periodically review human and AI conversations to identify how customer experience and personal performance can be iteratively improved
Be part of our continuous operations optimisation - calling out customer pain points and highlighting opportunities to improve tools and processes that make every interaction better for both you and the customer

What we are looking for

Demonstrated experience in customer support or a similar customer-facing role, especially in a scaling high-growth business
Experience working with CRMs and customer engagement platforms (e.g. Intercom)
Confident, approachable communicator who builds rapport with customers and responds with empathy across multiple contact channels
A naturally consultative and customer-first mindset, confident in understanding customer needs and guiding them to the best outcome
Proven ability and passion for solving complexity, thinking critically, and navigating ambiguity with sound judgment
Comfortable handling sensitive or challenging situations with empathy, resilience, and professionalism
Confidence using technology and tools, with openness to working alongside AI-assisted systems
Curious and proactive, with a drive to improve processes, systems, and customer outcomes
Highly organised, with strong attention to detail, ensuring every customer interaction is handled accurately and efficiently

Nice to Have

Experience with AI-supported customer service tools
Process improvement or content/knowledge base experience
Interest or knowledge in photography equipment
Additional languages

Our Values; applied

Better, Connected: collaborate internally and share knowledge to improve customer outcomes

Empowering and Empowered: take ownership and act with accountability

Insight-driven: use data and feedback to drive decision-making and influence behaviour

Agents of Change: embrace technology and innovation to shape the future of support

Focussed on Excellence: deliver quality and value in every interaction

Passionately Ambitious: continuously improve yourself, the team, and the experience

About MPB

We are MPB, the largest global platform for used photography and videography equipment. Our platform transforms the way that people buy, sell and trade in photo and video kit. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro.

We recognise the benefit of inclusive practices to better build a diverse community here at MPB. Our commitment to ensuring inclusion fuels and connects us as one with the diverse community of visual storytellers that we serve.

MPB customers come from all walks of life, and so do we. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of family makeup, race, sexuality, religion, gender identity, disability or age. At MPB, every employee has the opportunity to make an impact and grow.

Benefits

25 days annual leave + bank holidays
1 wellbeing day off per year
5% employer contributory pension scheme
Private healthcare
Access to EAP with a range of employee discounts
Buzzing social calendar
Dog friendly workplace
Bespoke Learning Management System - the MPB 'Learning Lab' with access thousands of free courses to upskill in any areas you'd like; whether personally or professionally
2 volunteer days per year for charity which aligns with MPB values, and of your choosing

Quick apply

Refine Your Search

trusts & jobs in brighton, eng

Customer Experience Advisor

Administrator for the Healthy Child Programme

SENIOR CUSTOMER OPERATIONS EXECUTIVE

Current Team, Credit Specialist - Start Date: 1st Sept 2026

Retail Sales Advisor - 20 Hours

Customer Support Executive

Rota and Metal on Metal Co-ordinator

Discharge Co-ordinator

Day Service Facilitator & HIV Support Worker

Medical PA

Medical Laboratory Assistant

Move On Officer

Retail Sales Advisor - Brighton

Communications Operative

Medical Secretary - Medical Specialties

Pathology Support Worker

Visitor Experience Officer

Hub /Team Leader Send Day Opportunities

Operations Coordinator

Trainee Solicitor

I want to receive the latest job alerts for trusts & in brighton, eng

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What you will be doing

Deliver Exceptional Human Customer Support

Own Customer Outcomes

Work Alongside AI

Improve the System

What we are looking for

Our Values; applied

About MPB

Benefits

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