User support Work, Jobs in Brighton, Eng (with Salaries)

IT Service and Support Analyst
OneFamily —Brighton
- £30,000 - £35,000 a year
- Full-time
- Microsoft Access
- Microsoft Office
- IT
4d
Duty Manager
Wave Active Limited —Peacehaven
- £23,753.52 a year
- Weekend availability
- Bar
- English
- Microsoft Office
- Free parking
- Employee discount
Quick apply
5h
Toyota Fleet and Local Business User Sales Executive
Yeomans —Peacehaven
- £50,000 - £60,000 a year
- Full-time
- Microsoft Office
- IT
- In-person
Quick apply
Support Worker - Full Time
Safe Haven Sussex CIC —Brighton
- From £24,500 a year
- Full-time
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
10h
Data Analyst
EDF Energy —Hove
- From £36,000 a year
- Remote
- Data analysis skills
- SQL
- Analysis skills
Multi Trade Operative
Quays Housing —Brighton
- £25,818 - £28,500 a year
- Full-time
- Maintenance
- Electrical experience
- Plumbing
- Store discount
- Annual leave
Quick apply
Job vacancy - Playroom Worker Post
Brighton Unemployed Centre Families Project —Brighton and Hove
- £13.45 an hour
- Part-time
- Childcare
- English
- Driving
Quick apply
5h
Business Support Officer
Brighton & Hove City Council —Hove
- £29,064 - £31,022 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
14d
End User Support Technician
Thales —Crawley
- Weekend availability
- Windows
- Annual leave
- Employee discount
Junior Cloud Developer (Front End)
Brighton and Hove Albion Football Club —Brighton and Hove
- Full-time
- JavaScript
- AI
- Employee discount
3d
IT Support Engineer
Capital on Tap —Brighton
- £500 - £750 a week
- Azure
- English
- Windows
Live In Health Care Assistant
Health and Social Care Services Ltd —Burgess Hill
- From £900 a week
- Care experience
- English
- Driving
- Annual leave
- Employee assistance programme
Quick apply
IT Applications Technician
Surrey Police & Sussex Police Collaboration —Lewes
- £30,897 - £33,603 a year
- Full-time
- Customer service
- Analysis skills
- Mentoring
- Annual leave
- Employee discount
7d
1st Line Support Engineer
ActiveIT —Storrington
- £24,420 - £29,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Travel
- Free parking
Quick apply
Volunteer Service User Representative
Change Grow Live —Brighton
Technical Customer Support Coordinator
Pion Inc —Forest Row
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Engineering
- Laboratory experience
Quick apply
Sterile Services Department - Decontamination Technician
University Hospitals Sussex NHS Foundation Trust —Worthing
- £25,272 a year
- Part-time
10d
Deputy Head Librarian
Brighton College —Brighton
- £22,935 - £38,000 a year
- Part-time
- Customer service
- English
- IT
Cleaner
aAFD Cleaning Services —Seaford
- £12.71 an hour
- Part-time
- Customer service
- English
- In-person
- Health & wellbeing programme
- Employee assistance programme
Quick apply
IT Support Technician (Level 1)
Ardingly College —Haywards Heath
- £27,976 a year
- Full-time
- Customer service
- Organisational skills
- IT

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IT Service and Support Analyst

OneFamily -
Brighton

Apply Now

Job details

Full-time
£30,000 - £35,000 a year
4 days ago

Qualifications

Desktop support
ITIL Certification
Microsoft Access
Microsoft Office
IT support
IT
Root cause analysis
Communication skills
Active Directory

Full job description

Are you a customer-focused IT professional who enjoys solving problems, improving services, and keeping business-critical technology running smoothly? We’re looking for an IT Service & Support Analyst to deliver high-quality technical support across our organisation.

In this varied role, you’ll provide 1st and 2nd line support, with agreed advanced troubleshooting across desktops, laptops, mobile devices, telephony, printing, business applications and end-user IT services.

You’ll help colleagues resolve incidents and service requests, support identity and access management activity, assist with security and audit requirements, and contribute to projects, disaster recovery and continuous service improvement, working with specialist technical teams where escalation is required.

Providing responsive IT support through telephone, face-to-face, Microsoft Teams, email, ticketing system and remote assistance channels.

Managing incidents, service requests, small changes and project tasks in line with agreed SLAs.
Supporting identity and access management processes, including starters, movers, leavers, access provisioning, permissions changes, access reviews and audit evidence.
Investigating recurring issues, supporting root cause analysis and identifying opportunities to improve first-time fixes.
Maintaining technical documentation, procedures and knowledgebase articles.
Supporting technology projects, security activity, audits, risk controls, disaster recovery and business continuity testing, working with specialist teams where required.
Working collaboratively with IT colleagues, stakeholders and third-party suppliers to deliver reliable, secure and customer-focused IT services.

At least two years’ experience in IT support, service desk, desktop support or identity and access management.

Strong troubleshooting skills across Windows, Microsoft Office, hardware, software and end-user devices.
Experience supporting identity and access management processes, including Active Directory, Microsoft Entra ID, access provisioning, access reviews and audit activity.
Good understanding of ITSM processes, including incident, request, change, problem, knowledge and continual service improvement practices.
Familiarity with endpoint management, service management tools, Microsoft 365 administration, mobile device management, telephony and network printing solutions, with the ability to work with specialist technical teams where escalation is required.

A well-organised, customer-focused approach with excellent communication skills across telephone, face-to-face, Microsoft Teams and written channels, with the ability to prioritise under pressure.

This is primarily an on-site role, with some flexibility to work remotely in line with the team rota and business needs.

Training or awareness in ITIL V3/4, customer service, service desk support, Microsoft 365 or basic identity and access management would be advantageous.

Why join us?

You’ll join a collaborative IT team where your technical expertise, initiative and commitment to service excellence will make a real impact. If you enjoy taking ownership, learning new technologies and helping people get the best from IT, we’d love to hear from you.

OneFamily are an award-winning financial services company, providing products and services that help modern families thrive.

We believe that finance isn’t just personal. Every decision you make affects the people you care about most. That’s why we believe in creating products for modern families: the dual parents, the divorced, the single parents, the live-in grandma and the mate that your kid calls ‘Uncle’ - whatever family means to you.

HR: [email protected]
Head Office Phone: 0800 373010
Head Office: 16-17 West St, Brighton BN1 2RL

Apply Now

Refine Your Search

user support jobs in brighton, eng

IT Service and Support Analyst

Duty Manager

Toyota Fleet and Local Business User Sales Executive

Support Worker - Full Time

Data Analyst

Multi Trade Operative

Job vacancy - Playroom Worker Post

Business Support Officer

End User Support Technician

Junior Cloud Developer (Front End)

IT Support Engineer

Live In Health Care Assistant

IT Applications Technician

1st Line Support Engineer

Volunteer Service User Representative

Technical Customer Support Coordinator

Sterile Services Department - Decontamination Technician

Deputy Head Librarian

Cleaner

IT Support Technician (Level 1)

I want to receive the latest job alerts for user support in brighton, eng

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