What is the job?
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
Your Day To Day:
* Be the warm welcome that kicks off a memorable guest experience
* Acknowledge IHG Rewards Club members and returning guests,
* Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
* Handle cash and credit transactions
* Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
* Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
* Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
* Stay safe all the time. Following our safety procedures, you’ll report all incidents and
wear any protective gear needed
* Take pride in your appearance and place as a brand ambassador
* Jump into other ad-hoc duties when your colleagues need your help
* Perform Duty Manager shifts/tasks.
* Any other responsibilities as arise.
What We Need From You:
* Communication skills - guests will need to come to you with concerns as well as
compliments, so you’ll be easy to talk to
* Your problem-solving skills will turn issues into opportunities so every guest leaves
with great memories
* Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and
computers
* Flexibility - Late evenings, Early mornings, Weekend and Holiday shifts are all part of the job
* Experience - ideally you’ll have spent at least one year in a front desk or guest service
position
* Strength - sometimes you’ll need to lift, push and pull big objects up to (15 kg).
This can involve bending and kneeling
What We Offer?
We’ll reward all your hard work with a great salary and benefits – including uniform, great room discount and superb training.
Join us and you’ll become part of the global IHG family (discounted room nights across the world and a 50% F&B discount in over 6000 hotels worldwide) – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.
Job Types: Full-time, Part-time, Permanent, Temp to perm, Zero hours contract
Pay: £12.21 per hour
Benefits:
- Company pension
- Employee discount
- Referral programme
- Store discount
Work Location: In person
