Head of customer experience Work, Jobs in Brighton, Esx (with Salaries)

Deputy Manager - Brighton
Whittard of Chelsea —Brighton
- Full-time
- Leadership
- Store discount
- Employee discount
Quick apply
Category Assistant (Hair)
Capital (Hair & Beauty) Ltd. —Brighton
- From £26,000 a year
- Full-time
- Computer literacy
- Merchandising
- Data analysis skills
- Store discount
- Annual leave
Quick apply
10d
Events & Operations Manager
ATG Entertainment Limited —Brighton
- £34,000 - £38,000 a year
- Full-time
- Bar
- First Aid Certification
- Human resources
5d
Service Support Officer
East Sussex County Council —Lewes
- Management
- Customer service
- Project management
5d
Festival Bar Staff
Hospitality Recruitment Heads —Brighton and Hove
- £10 - £14 an hour
- Bar
- No experience needed
- English
- Flexible schedule
Head of RevOps
Tillo —Brighton and Hove
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- APIs
- Annual leave
Head of Asset Management
YMCA DownsLink Group —Hove
- £62,025 a year
- Full-time
- Microsoft Office
- Contracts
- Communication skills
13d
Head of Transport Policy and Projects
Brighton & Hove City Council —Hove
- £68,949 - £75,505 a year
- Full-time
- Presentation skills
- Contracts
- AI
- Employee assistance programme
- Employee discount
11d
Head of Marketing
Study Group —Brighton
- Full-time
- Marketing
- Business development
- Education
Quick apply
12d
International Wholesale Manager
Lucy and Yak —Brighton
- £50,000 - £55,000 a year
- Business development
- Negotiation
- Employee discount
12d
Compliance Manager
Bet Tom Ltd —Uckfield
- From £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Supervising experience
Quick apply
9d
Customer Support Executive (supporting USA customers)
CILS International —Worthing
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Head of Inventory and Logistics
Ancient + Brave —Lewes
- Full-time
- ERP systems
- Team management
- Communication skills
- Employee assistance programme
- Employee discount
Recruitment Officer
Ben's Gutters Commercial Ltd —Forest Row
- From £30,000 a year
- Full-time
- English
- Administrative experience
- Human resources
Quick apply
14d
Bar staff / 896 - The Bright Helm, Brighton
J D Wetherspoon plc —Brighton
- £12.81 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
5d
Group Head of Data Protection
1st Central —Haywards Heath
- From £100,000 a year
- Analysis skills
- Project management
- No degree
Director of People & Culture
Caremark Limited —Worthing
- Up to £75,000 a year
- Full-time
- Hybrid work
- Human resources
- Free parking
- Annual leave
Quick apply
Head of Digital Innovation and Partnerships
Brighton & Hove City Council —Hove
- £70,591 - £75,505 a year
- Full-time
- Presentation skills
- AI
5d
Guest Experience Assistant Manager
PGL Travel —Hailsham
- £33,401 a year
- Microsoft Outlook
- First Aid Certification
- Leadership
- Annual leave
- Employee assistance programme
IT Service and Support Analyst
OneFamily —Brighton
- £30,000 - £35,000 a year
- Full-time
- Microsoft Access
- Microsoft Office
- IT
3d

I want to receive the latest job alerts for head of customer experience in brighton, esx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Deputy Manager - Brighton

Whittard of Chelsea -
Brighton

Quick apply

Job details

Full-time

Benefits

Store discount
Employee discount

Qualifications

Assistant manager experience
Leadership

Full job description

Job Introduction

At Whittard of Chelsea, we’ve been inspiring moments of tea, coffee, and hot chocolate delight since 1886. Behind every store experience is a leadership team that brings our story to life-through passion, performance, and pride.

We’re now looking for a Retail Deputy Manager to support the Store Manager in delivering exceptional service, empowering a brilliant team, and helping the store run like clockwork. Whether you’re on the shop floor with a sample tray or reviewing daily performance with the team, you’ll be a key part of what makes our stores special. This role is for 32hrs, flexing to 40hrs to cover Manager holidays and peak trading times.

A Day in the Life

You’ll be a trusted co-pilot to the Store Manager-leading the team, solving challenges in real time, and ensuring everything runs smoothly behind the scenes. Your day will include:

Customer Connection
You’ll lead from the front-welcoming customers, showcasing our range, and making the everyday feel extraordinary. You’ll coach your team to bring our products to life through storytelling, tastings, and memorable service moments.
Team Leadership
From giving live feedback to managing rotas and motivating through the busy spells, you’ll set the tone for a positive and high-performing team culture. You’ll help induct, train, and develop colleagues-celebrating wins and building confidence every step of the way.
Commercial Focus
You’ll track KPIs like conversion and ATV, and work with your Store Manager to spot trends, adapt your approach, and implement ideas that drive performance.
Operational Efficiency
Stock counts, deliveries, H&S compliance-you’ll make sure the operational engine of the store is running smoothly, efficiently, and safely. You’ll also ensure the store looks brilliant and meets Whittard’s visual standards every day.
Local Involvement
Whether it’s connecting with local businesses or supporting marketing activity, you’ll play a key role in building the store’s reputation and reach within the local community.

What Makes You Exceptional?

We’re looking for someone who’s ready to take their next step in leadership-and do it with energy, confidence, and a love for retail.

You’ll bring:

Experience in a supervisory or assistant management role within a retail environment.
A natural ability to coach, motivate, and lead by example.
Strong commercial instincts, with confidence in reading reports and using data to influence daily decisions.
A proactive mindset-someone who spots what needs doing and takes action.
Great organisation and time management, juggling tasks while staying customer-focused.
A genuine passion for creating brilliant customer experiences-and sharing your product knowledge with pride.

Why Whittard?

We’re proud of our heritage, but our focus is on the future-nurturing talent, building connection, and creating career paths for people who love what we do. As a Deputy Manager, you’ll get the support to grow your skills, lead your team, and take the next step when you’re ready.

You’ll also enjoy:

Up to 50% store discount – discover your new favourites!
Monthly product allowance – a little treat with every pay cheque.
Discretionary bonus scheme – because great work should be recognised.
Wellbeing resources & family-friendly policies – because we care about the whole you.
Opportunities to connect across stores and head office – be part of something bigger.

Sound like the next step in your journey?
Click ‘Apply Now’ and let’s build something brilliant together.

Quick apply

Refine Your Search

head of customer experience jobs in brighton, esx

Deputy Manager - Brighton

Category Assistant (Hair)

Events & Operations Manager

Service Support Officer

Festival Bar Staff

Head of RevOps

Head of Asset Management

Head of Transport Policy and Projects

Head of Marketing

International Wholesale Manager

Compliance Manager

Customer Support Executive (supporting USA customers)

Head of Inventory and Logistics

Recruitment Officer

Bar staff / 896 - The Bright Helm, Brighton

Group Head of Data Protection

Director of People & Culture

Head of Digital Innovation and Partnerships

Guest Experience Assistant Manager

IT Service and Support Analyst

I want to receive the latest job alerts for head of customer experience in brighton, esx

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected