Retention specialist Work, Jobs in Brighton, Esx (with Salaries)

FULL TIME Customer Retention Advisor
Your Brand Cover Ltd —Brighton
- £25,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Sales
Quick apply
3d
Customer Experience Advisor
MPB —Brighton
- £26,700 a year
- Full-time
- Hybrid work
- Customer service
- AI
- Annual leave
- Employee assistance programme
Quick apply
Lead Specialist (Pensions Administration)
The Pensions Regulator —Brighton
- From £54,074 a year
- Full-time
- Hybrid work
- Mentoring
- Organisational skills
- Communication skills
- Annual leave
- Flexitime
2d
Distribution Retentions Specialist
OneFamily —Brighton
- Full-time
- Microsoft Excel
- Microsoft Office
Specialist HR Lead
Anderida Adolescent Care —Eastbourne
- £50,000 - £65,000 a year
- Full-time
- Management
- Microsoft Office
- Driving
- Annual leave
- Sick pay
Quick apply
13d
Business Analyst - APIE
The Pensions Regulator —Brighton
- £46,211 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Communication skills
- Annual leave
- Flexitime
2d
Business Analyst - SaSV
The Pensions Regulator —Brighton
- £46,211 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Communication skills
- Annual leave
- Flexitime
2d
Business Analyst - Stakeholder 360
The Pensions Regulator —Brighton
- £46,211 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Communication skills
- Annual leave
- Flexitime
2d
Demand Generation & Growth Specialist
Epassi —Haywards Heath
- £35,000 - £40,000 a year
- Hybrid work
- Marketing
- Employee assistance programme
Business Analyst - Data Strategy
The Pensions Regulator —Brighton
- £46,211 a year
- Full-time
- Hybrid work
- Bachelor's degree
- APIs
- Communication skills
- Annual leave
- Flexitime
2d
Compliance and Operations Manager
PLATINUM ECO SERVICES LTD —Worthing
- £40,000 - £45,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
8d
Reward and Wellbeing Manager
Brainkind —Burgess Hill
- £45,000 - £55,000 a year
- Full-time
- Free parking
- Annual leave
Director of People & Culture
Caremark Limited —Worthing
- Up to £75,000 a year
- Full-time
- Hybrid work
- Human resources
- Free parking
- Annual leave
Quick apply
4d
Loyalty Marketing Project Specialist
Nespresso —Crawley
- Up to £37,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Organisational skills
12d
Business Development Team Leader
Magnetic Business Development —Eastbourne
- £30,000 - £40,000 a year
- Full-time
- Management
- Business development
- Team management
- Free parking
Quick apply
Senior Delivery Manager
The Pensions Regulator —Brighton
- £59,481 a year
- Full-time
- Hybrid work
- Azure
- PMP
- Project management
- Annual leave
- Flexitime
2d
Head of Aquisition
Ancient + Brave —Lewes
- Full-time
- Employee assistance programme
- Employee discount
B2B Content Marketing Manager
Epassi —Haywards Heath
- £37,500 - £40,000 a year
- Hybrid work
- Management
- Project management
- Agile
- Employee assistance programme
10d
Mobile Business Development Manager
Global 4 Communications Limited —Horsham
- £50,000 - £60,000 a year
- Full-time
- Sales
- Communication skills
- Negotiation
- Referral programme
Quick apply
4d
Travel Contact Centre Team Manager
Saga —Crawley
- £28,000 - £30,000 a year
- Hybrid work
- Organisational skills
- Communication skills
- Employee discount
Quick apply
5d

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retention specialist jobs near brighton, esx

FULL TIME Customer Retention Advisor

Your Brand Cover Ltd -
Brighton

Quick apply

Job details

Permanent | Full-time
£25,000 a year
3 days ago

Benefits

Casual dress
Company pension
Company events

Qualifications

CRM software
Microsoft Excel
Customer retention
Sales
Customer service
English
Telecommunication
Phone etiquette
Communication skills
Negotiation

Full job description

Company Overview

At Your Brand Cover, we’re proud to be one of the UK’s fastest-growing appliance cover specialists. We’re rated Excellent on Trustpilot and are known for our friendly, reliable service. Our unique Lifetime Appliance Plan gives customers peace of mind with unlimited repairs, free upgrades every 5 years, and dedicated UK-based support.

We operate with a clear vision and strong core values of Fairness, Trust, Value, and Reliability – values embedded in our culture and at the heart of everything we do.

We believe in nurturing talent and helping our employees grow to fulfil their career goals. This is an exciting opportunity to develop with a business that is expanding quickly, while helping to shape the customer experience and internal processes.

Job Overview

Success in this role will come from your ability to build rapport, understand customer concerns, confidently handle objections and demonstrate the value of staying with Your Brand Cover.

Please note: This is not a traditional customer service role. Whilst providing excellent customer service is important, the primary focus is customer retention, objection handling and achieving retention targets.

As a Customer Retention Advisor, your primary responsibility will be retaining existing customers who are considering cancelling their cover. You will use your communication, negotiation and problem-solving skills to understand customer concerns, overcome objections and demonstrate the value of our products.

Whilst customer service remains important, this role is heavily focused on retention performance and customer account management rather than general administration.

This role is varied, fast-paced, and requires excellent communication and problem-solving skills. You’ll work to resolve issues, provide clear information, and ensure every customer leaves the call with confidence in our service.

This role suits individuals who enjoy influencing customer decisions, overcoming objections and achieving measurable results.

You will be measured against retention, quality and customer satisfaction targets.

Responsibilities

Handle customer cancellation requests and work to retain customers through effective objection handling and solution-focused conversations.
Understand customer concerns and identify opportunities to retain policies that may otherwise cancel.
Negotiate suitable retention solutions whilst ensuring positive customer outcomes.
Consistently achieve retention, quality, and customer service targets.
Manage customers who have cancelled Direct Debits, missed payments, or fallen into arrears.
Demonstrate the value of Your Brand Cover's products and services to customers considering leaving.
Manage a high volume of inbound customer calls and enquiries.
Process payment queries, refunds, account amendments, and payment plan arrangements with exceptional attention to detail.
Maintain accurate, up-to-date records and notes on customer accounts and interactions.
Support customers throughout their appliance cover journey, including repair and replacement enquiries.
Assist customers with basic appliance troubleshooting and diagnose common household appliance issues over the phone where appropriate.
Handle customer complaints professionally, seeking resolution at the earliest opportunity and escalating when necessary.
Identify recurring customer issues and provide feedback to management to help improve products, services, and internal processes.
Contribute to the development of processes, training materials, knowledge bases, and policy documentation.
Assist with wider customer service and operational duties as required.

Skills and Experience

Essential Experience

Minimum 1 year's experience in a customer retention, renewals, collections or customer save environment is required.
Experience handling customer objections and difficult conversations.
Experience working against performance targets and KPIs.

Highly Desirable

Insurance, warranty, utilities, telecoms, subscriptions or membership retention experience.
Call centre experience.
FCA-regulated environment experience.

The Ideal Candidate

You may currently work in:

Retentions
Renewals
Customer Save Teams
Membership Retention
Collections
Insurance
Utilities
Telecommunications
Subscription Services
Contact Centre Sales

KPI Statement

Successful candidates will be comfortable working towards monthly retention, productivity and quality KPIs in a target-driven environment.

What We Offer

£25,000 per year.
37.5 hours per week - Monday to Friday (9am–5pm, with no weekend working).
22.66 days annual holiday (plus bank holidays).
An additional free day’s holiday for your birthday.
Full Training and Support Provided.
A collaborative, supportive, and friendly working environment.
Genuine career growth opportunities and development roles.

Job Types: Full-time, Permanent

Pay: £25,000.00 per year

Benefits:

Casual dress
Company events
Company pension

Ability to commute/relocate:

Brighton BN41 1AF: reliably commute or plan to relocate before starting work (required)

Application question(s):

Have you worked in a role where you were measured against retention or sales targets?

Experience:

Customer retention: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

retention specialist jobs in brighton, esx

FULL TIME Customer Retention Advisor

Customer Experience Advisor

Lead Specialist (Pensions Administration)

Distribution Retentions Specialist

Specialist HR Lead

Business Analyst - APIE

Business Analyst - SaSV

Business Analyst - Stakeholder 360

Demand Generation & Growth Specialist

Business Analyst - Data Strategy

Compliance and Operations Manager

Reward and Wellbeing Manager

Director of People & Culture

Loyalty Marketing Project Specialist

Business Development Team Leader

Senior Delivery Manager

Head of Aquisition

B2B Content Marketing Manager

Mobile Business Development Manager

Travel Contact Centre Team Manager

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