Front of House Manager – Electric Hair Brighton
Full Time | Brighton
The birthplace of Electric and one of Brighton's most beautiful hairdressing salons, Electric Brighton is located within a stunning double bay-fronted townhouse on Ship Street, in the heart of the city's creative and vibrant Lanes.
Our Brighton team has achieved some of the industry's highest accolades, including recognition at the British Hairdressing Business Awards for Salon Management, Training and Education, as well as The Fellowship for British Hairdressing Merit of Excellence Award. Passion, creativity and exceptional service sit at the heart of everything we do.
We are now looking for an outstanding Front of House Manager to join our team.
This is a key leadership position within the salon. You will be an excellent communicator who thrives in a fast-paced, creative environment and takes pride in delivering exceptional customer experiences. You will be highly organised, commercially aware, a natural problem solver and confident leading from the front.
Working closely with our talented team of stylists and assistants, you will help drive performance, motivate the team, maximise productivity and ensure every client receives the premium service Electric is renowned for.
The Role
The Front of House Manager is the linchpin of the salon operation and plays a vital role in both the client experience and the financial performance of the business.
The reception desk sits at the heart of the salon, acting as the communication hub between clients, stylists and management. The successful candidate will ensure the salon operates smoothly, professionally and efficiently at all times whilst delivering a luxury client journey from arrival through to departure.
Key Responsibilities
- Deliver exceptional customer service and maintain a warm, professional and luxury client experience at all times.
- Manage the daily salon flow, ensuring appointments are booked correctly, stylists remain on time and the client journey runs smoothly.
- Ensure the full salon team remains on brand and fulfils their responsibilities professionally, whether as stylists or assistants.
- Guide, motivate and support the salon team to achieve individual and salon performance targets.
- Support and uphold excellent consultations throughout the salon, ensuring clients receive tailored advice, product knowledge and long-term haircare guidance.
- Drive stylist productivity, rebooking, retail performance and weekly targets through strong diary management, organisation and communication throughout the salon day.
- Monitor stylist performance and help ensure all team members are working efficiently towards their service, retail and client retention goals.
- Maintain strong operational control of the reception desk, salon diary, client records and daily financial procedures.
- Complete daily cashing up and financial reconciliation accurately. All figures must balance correctly, and any discrepancies must be reported immediately with a clear explanation.
- Support the achievement of financial targets through effective diary management, rebooking, retail support and team organisation.
- Monitor the salon diary and productivity throughout the day, adjusting appointments and break times where necessary in the interest of maximising productivity and creating better use of available appointment time.
- Produce and maintain salon reports, productivity trackers and business information using Microsoft Excel and salon software systems.
- Assist with local marketing initiatives to drive new client acquisition, client retention and community engagement.
- Support the salon's social media activity, helping create content and promote the work of the team.
- Maintain high salon presentation standards and ensure the environment always reflects the premium nature of the Electric brand.
- Support stock control and maintain appropriate levels of retail, refreshments and salon supplies.
- Ensure health & safety procedures, salon protocols and working practices are consistently followed by the full team.
- Handle client concerns professionally and help maintain a positive, respectful and motivated salon environment.
- Proactively identify challenges within the business and implement practical solutions to ensure the smooth running of the salon.
What We're Looking For
- Previous experience within a Front of House Manager or Salon Management position.
- Outstanding communication and interpersonal skills.
- Strong organisational skills and excellent attention to detail.
- Excellent Microsoft Excel and general IT skills.
- Ability to remain calm, professional and solution-focused under pressure.
- A natural problem solver who takes ownership and finds practical solutions.
- Confidence in leading, motivating and directing a team.
- Commercial awareness with a strong understanding of productivity, retail performance and client retention.
- An interest in local marketing and social media.
- Professional presentation and grooming standards.
- A genuine passion for delivering exceptional service and creating memorable client experiences.
What You'll Bring
- A proactive and positive attitude.
- Strong leadership and decision-making skills.
- Accountability, professionalism and discretion.
- The confidence to take ownership of the salon floor and support the team in achieving outstanding results.
- The ability to motivate, inspire and develop those around you.
- A commitment to maintaining the high standards and culture that Electric is known for.
This is a hands-on leadership role requiring professionalism, organisation, commercial awareness and a genuine passion for delivering exceptional service standards.
If you are looking to join an award-winning salon and play a key role in creating an outstanding experience for both clients and team members, we'd love to hear from you.
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
- Company pension
- Store discount
Experience:
- Front of house Management : 5 years (required)
Work Location: In person
