Location: Field Based. Typical weekly office and field-based time to be determined by line manager, subject to business requirements, expected to be up to 3-4 days per week serving our offices out in the field.
Reports to: Director of Technology
About The Role
Caremark is one of the largest UK home care franchisors with over 143 franchise offices operating in the UK and Internationally. Our franchisees operate in the heart of their communities as passionate ambassadors of personalised care in customers’ homes. Our services range from providing that little bit of extra help with daily life, to more complex care for conditions like Dementia. With a reputation for excellence since our inception in 2005, we have grown to become one of the leading UK providers of home care services.
Caremark – Award-Winning Franchisor | Top 5 Elite Franchise Top 100 (2026)
Caremark is proud to be the British Franchise Association HSBC Franchise of the Year winner and ranked as a Top 5 Franchisor in the Elite Franchise Top 100 2026. Our success is built on strong values, robust systems, and a genuine commitment to supporting our franchise partners to deliver outstanding care.
Why Caremark?
At Caremark, we believe a great workplace culture drives exceptional results. Everything we do is guided by our six core values:
Trustworthy | Honest | Compassionate | Positive | Accountable | Supportive
You’ll be empowered to make a real difference in a supportive, values-led environment where your expertise is respected and your development is prioritised.
The Role
The role of the IT Systems Trainer is to provide technical training and system-related support for our approved systems, including but not limited to rostering and care planning software. A key focus of this role will be to deliver rostering and care planning software training to new Franchises and providing retraining to office staff when required.
Key Responsibilities
-
Provide technical support to new and existing Franchise Owners for approved software
-
Delivering training and coaching for approved software, both online and face to face
-
Supporting new Franchise Owners with their initial software onboarding
-
Provide advice and guidance on system related issues to users and management team members
-
Prepare, update and revise training materials and courses
-
Manage projects and work-streams including training, system upgrades, changes, and system testing
-
Support relationships with Franchise Owners, Franchise Support Centre staff and approved suppliers
-
Support with auditing offices to ensure correct system usage and appropriate digital practices are being adhered to
-
From time to time, carry out duties that may fall outside the summary of the role at the request of the Directors that are within the scope and spirit of employment with Caremark.
Experience
-
Good communication skills and self-confident
-
Manage own workload and diary
-
A problem solver with a positive can do attitude
-
Technically minded but able to communicate effectively with non-technical users
-
Have excellent attention to detail and be a team player
-
Ability to provide positive leadership on allocated workstreams and projects
-
Knowledge of domiciliary care would be beneficial
- Ability to remain professional when handling challenging queries and customers
-
Be proficient in using Microsoft Office products
-
Have experience of operational software/systems training or skills development
-
Ability to learn new software and systems quickly
Preferred candidates will have experience in using rostering software such as Access People Planner or similar rostering software used in domiciliary care businesses. It would also be preferred if candidates have experience in training or coaching users on effective use of software.
Why Join Us
At Caremark, you’ll be part of an organisation that genuinely cares about people, our customers, our franchise network, and our employees. As a member of our Franchise Support Centre team, you’ll play a vital role in helping new and established offices deliver outstanding care through effective, confident use of our systems.
We offer:
-
Meaningful Impact: Your work directly contributes to improving the quality of care delivered across our UK network.
-
A Growing, Award‑Winning Brand: Join a leading franchisor recognised for excellence, innovation, and industry‑leading support.
-
Development & Growth: We invest in your professional development, offering opportunities to expand your skills and progress your career.
-
Supportive, Values‑Led Culture: You’ll be part of a collaborative team that lives our core values - Trustworthy, Honest, Compassionate, Positive, Accountable, and Supportive.
-
Autonomy & Variety: With a mix of field‑based training, relationship‑building, and hands‑on technical work, every day brings new challenges and opportunities.
-
Competitive Package: Including a car allowance, expenses float, and comprehensive support to help you thrive in your role.
Benefits:
- 33 days of holiday (Including bank holidays)
-
5 Paid Volunteering Days per year
-
Annual Personal Development Budget
-
Private Medical Insurance
-
Life Insurance cover
-
Eye Care Vouchers
-
Company Pension scheme
-
Free Wellbeing Counselling Program & Support
-
Ongoing training and development opportunities.
If you’re passionate about helping people succeed, enjoy empowering others through training, and want to be part of an organisation that truly makes a difference, we’d look forward to hearing from you.
Apply now and become a key contributor to our Systems & Data department.
Required Criteria
-
Experience delivering training.
-
Confident at delivering engaging and impactful training sessions in person.
-
Ability and commitment to be on the road 3-4 days per week.
Desired Criteria
-
Experience working in care industry.
-
Experience with Access Care products.
Skills Needed
About The Company
Caremark is one of the largest UK home care franchisors with over 140 franchise offices in the UK. Our franchisees operate in the heart of their communities as passionate ambassadors of personalised care in customers’ homes. With a reputation for excellence since 2005, we have grown to become one of the leading UK providers of home care services.
Join our passionate team and help us expand Caremark’s reach to improve the lives of thousands of customers across the UK. We’re looking for talented individuals to help us develop our brand, strengthen our presence, and cultivate a positive and supportive company culture.
Find your perfect fit with opportunities at our head office in Worthing, West Sussex or in one of our regional field-based roles. Browse our open positions and discover how you can be part of the Caremark family. As the master franchisor, Caremark Limited supports our network of over 140 independent offices across the UK.
Company Culture
We are Positive:
We embrace a positive mindset and inspire optimism amongst our colleagues. We continually question how our outlook and reactions affect our colleagues, striving for contagious positivity. With a can-do attitude we uplift and cultivate an environment where creativity thrives, challenges are opportunities, and success is shared.
We are Trustworthy:
We hold trust as our foundation, nurturing it through honesty, reliability, and consistency in our actions and relationships. By prioritising transparency and mutual respect, we place trust in our colleagues and respect the trust placed in us. With consistency, we create a safe, collaborative environment.
We are Honest:
We uphold honesty as a non-negotiable principle, committing to truthfulness, transparency, and integrity in our interactions and decisions. By demonstrating unwavering honesty, we build trust, credibility, and lasting relationships, fostering an environment where openness and accountability flourish.
We are Compassionate:
At the heart of our actions and decisions lies compassion, driving us to understand, empathise, and act with kindness towards all, fostering an environment where everyone feels seen, heard, and valued.
We are Accountable:
We uphold accountability as a cornerstone of our integrity, taking ownership and responsibility of our actions, decisions, and their outcomes. Through transparency and a no-blame culture, we build trust and drive excellence. We self-reflect and are continually learning.
We are Supportive:
We are supportive colleagues, and we foster an environment where collaboration is the norm, working together towards common goals and sharing in collective successes. With active listening, continual development and constructive guidance, we can all reach our fullest potential. We celebrate in each other’s success.
Company Benefits
Flexi time (start between 8am – 10am/ finish between 4pm-6pm)
1 Day working from home each week
Private Medical Insurance
Annual Personal Development Budget
5 Paid Volunteering Days per year
33 days of holiday (Inclusive of bank holidays)
Life Insurance cover
Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Flexible schedule, Office perks, Employee development programs, Employee discounts, Free parking, Free work laptop, Referral bonus, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Blue Light Card, Work With Charities, Social Opportunities, Employee of the Month, Hybrid Working, Culture of recognition, Access to Health & Wellbeing app, Staff celebration events
Salary
Up to £38,000.00 per year
