hotel manager Work, Jobs in brighton (with Salaries)

Front Office Manager
Brighton Harbour Hotel —Brighton
- £30,000 - £34,000 a year
- Full-time
- Hotel
- Front desk
- Leadership
Quick apply
14d
Deputy General Manager
Leonardo Royal Hotel Brighton Waterfront —Brighton
- Hotel
- Referral programme
Quick apply
Restaurant Manager
Brighton Harbour Hotel —Brighton
- Up to £30,000 a year
- Full-time
- Restaurant management
- Hotel
- IT
- Employee assistance programme
Quick apply
Night Manager
Brighton Harbour Hotel —Brighton
- £13.25 an hour
- Full-time
- Hotel
- Front desk
- IT
- Employee assistance programme
Quick apply
2d
Reception Manager
East Sussex National —Uckfield
- £35,000 a year
- Weekend availability
- English
- Hotel
- Supervising experience
- Free parking
- Gym membership
Quick apply
2d
Proactive Sales Manager
Brighton Harbour Hotel —Brighton
- Up to £40,000 a year
- Full-time
- Hotel
- IT
- Communication skills
- Employee assistance programme
Quick apply
5d
Assistant Manager
Ship Inn —East Grinstead
- £13.75 - £16.00 an hour
- Part-time
- Bar
- Employee discount
Quick apply
Night Manager
The White Hart, Lewes —Lewes
- £16.10 an hour
- Weekend availability
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
2d
General Manager - Live in
Lamb Inn —Battle
- Up to £41,000 a year
- Full-time
- Employee discount
Quick apply
8d
Duty Manager - 6 Month Contract
Burlington Hotel —Eastbourne
- Weekend availability
- Hospitality
- Bar
- Management
Quick apply
6d
Restaurant Manager
Amberley Castle - Restaurant —Amberley
- £35,000 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Hotel Duty Manager
Premier Inn —Haywards Heath
- Up to £13.86 an hour
- Part-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
3h
Front Office Manager
Arena Racing Company —Lingfield
- Up to £34,000 a year
- Full-time
- Customer service
- Hotel
- Leadership
13d
Assistant Reception Manager
East Sussex National —Uckfield
- £29,000 a year
- Weekend availability
- Management
- English
- Hotel
- Free parking
- Annual leave
Quick apply
1d
Hotel - Duty Manager
Premier Inn —Haywards Heath
- Up to £13.86 an hour
- Full-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
3h
Assistant Lounge Manager
The Grand Hotel, Eastbourne —Eastbourne
- Weekend availability
- Hospitality
- English
- Hotel
Quick apply
12h
Director of Sales & Marketing
Elite Hotels (Rotherwick) —Forest Row
- Full-time
- Sales
- English
- Hotel
Quick apply
12d
Cafe Manager
Blackberry Farm Park —Lewes
- £13 - £15 an hour
- Full-time
- Hospitality
- Customer service
- Cooking
- Free parking
- Health & wellbeing programme
Quick apply
9d
Housekeeping Manager
The View Hotel Eastbourne —Eastbourne
- Weekend availability
- Hospitality
- English
- Hotel
- Free parking
- Employee assistance programme
Quick apply
14d
Duty Manager
Premier Inn —Bognor Regis
- Up to £13.86 an hour
- Full-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
13d

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Front Office Manager

Brighton Harbour Hotel -
Brighton

Quick apply

Job details

Full-time
£30,000 - £34,000 a year
14 days ago

Qualifications

Complaint handling
Front desk
Leadership
Communication skills

Full job description

Overview

The Front Office Manager is responsible for leading the reception and guest relations team, ensuring a seamless guest journey from arrival to departure. This role is hands on, operational, and guest focused, with accountability for service standards, team performance, and front office financial controls.

You’ll play a key role in driving guest satisfaction, resolving issues in real time, and maintaining strong communication across all hotel departments.

Key Responsibilities Guest Experience & Service Delivery

Lead the front office team to deliver a warm, efficient, and personalised guest experience
Handle escalated guest complaints, ensuring timely resolution and appropriate service recovery
Monitor guest feedback (including online reviews and internal platforms) and implement improvements
Ensure clear and consistent communication of hotel facilities, including spa access, pricing, and availability

Operations Management

Oversee daily front office operations, including check ins, check outs, room allocations, and billing
Ensure all reservations, payments, and pre authorisations are handled accurately
Maintain strong control over cash handling, deposits, and financial procedures
Work closely with housekeeping, maintenance, and F and B to ensure smooth day to day operations

Team Leadership & Development

Lead, coach, and develop the reception and guest relations team
Set clear expectations and hold the team accountable for performance and standards
Manage rotas, holidays, and staffing levels in line with business needs
Conduct regular training, including complaint handling and service standards
Address performance issues promptly, including disciplinary processes where required

Revenue & Commercial Awareness

Maximise room revenue through effective room allocation and upselling
Ensure rate and availability strategies are followed and communicated
Monitor no shows, cancellations, and payment compliance

Systems & Administration

Ensure accurate use of Opera PMS, including reservations, billing, and guest profiles
Maintain clear and detailed guest notes and handovers
Produce and review reports related to performance, revenue, and guest feedback

Standards & Compliance

Ensure all front office procedures comply with company policies and legal requirements
Maintain a strong presence at reception during peak periods
Support Duty Manager shifts as required, including handling incidents and emergencies

What We’re Looking For

Proven experience in a Front Office or Reception Manager role within a busy hotel
Strong leadership skills with the ability to manage performance and drive accountability
Excellent communication and complaint handling skills
Strong attention to detail, particularly around financial controls and systems
Confident using Opera PMS or similar hotel systems
Commercial awareness and a proactive, problem solving mindset

What Success Looks Like

Consistently high guest satisfaction scores and reduced complaints
A well trained, reliable, and accountable front office team
Smooth daily operations with minimal errors in billing or guest handling
Strong collaboration with other departments
Clear, professional communication both internally and with guests

INDMANAGE

Quick apply

Refine Your Search

hotel manager jobs in brighton

Front Office Manager

Deputy General Manager

Restaurant Manager

Night Manager

Reception Manager

Proactive Sales Manager

Assistant Manager

Night Manager

General Manager - Live in

Duty Manager - 6 Month Contract

Restaurant Manager

Hotel Duty Manager

Front Office Manager

Assistant Reception Manager

Hotel - Duty Manager

Assistant Lounge Manager

Director of Sales & Marketing

Cafe Manager

Housekeeping Manager

Duty Manager

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