It support 1st line Work, Jobs in Brighton (with Salaries)

1st Line IT Support Engineer
Fentons Business IT Solutions —Littlehampton
- £23,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Work from home
- Referral programme
Quick apply
8d
Trainee IT Support Engineer
Uptime Solutions Ltd —Crawley
- £24,000 - £25,000 a year
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
First Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions —Crawley
- Full-time
- Windows
- Microsoft Office
- Analysis skills
First Response Engineer - Service Desk - MSP
Uptime —Brighton and Hove
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
IT Service Desk Apprentice
QA Apprenticeships —Burgess Hill
- £18,000 - £20,000 a year
- Full-time
- Azure
- IT
- Communication skills
- Annual leave
11d
2nd Line IT Support Engineer
Global 4 —Horsham
- Full-time
- Customer service
- Mentoring
- Referral programme
Quick apply
On Site Support Engineer
SmartestEnergy —Worthing
- £30,000 - £35,000 a year
- Hybrid work
- Windows
- Continuous improvement
- IT
Quick apply
4d
IT Repairs Engineer
Class Technology Solutions Ltd —Crawley
- £27,000 a year
- Full-time
- Customer service
- English
- Windows
Quick apply
IT Manager
Cordek Limited —Horsham
- £55,000 - £60,000 a year
- Full-time
- CAD
- Windows
- Computer networking
- Free parking
- Annual leave
Quick apply
Information Communication Technician Apprentice
Kamsons Pharmacy —Uckfield
- From £8 an hour
- Full-time
- Microsoft Access
- Windows
- Microsoft Office
- Employee discount
Quick apply
Senior TechOps Generalist
Octopus Energy Group —Brighton
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- IT
Quick apply
Membership Manager
The Association of British Riding Schools —Horsham
- £20 - £25 an hour
- Part-time
- Customer service
- Administrative experience
- IT
- Free parking
Quick apply
Field Service Support Engineer
Pion Inc —Forest Row
- £32,000 - £37,000 a year
- Full-time
- Up to 50% travel
- Customer service
- Engineering
- Life insurance
- Sick pay
Quick apply
9d
Customer Service Advisor
Telecom Acquisitions Ltd. —Horsham
- Full-time
- Customer service
- Phone etiquette
- Employee discount
Quick apply
4d
Fitness Instructor
Wave Active Limited —Newhaven
- £14,415.24 a year
- Part-time
- Maintenance
- Microsoft Office
- Computer skills
- Free parking
- Employee discount
Quick apply
Governance Lead
1st Central —Haywards Heath
- Up to £46,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Operational Support Team Member
St John Ambulance —Ringmer
- No experience needed
Senior Reward Specialist - 12 month Fixed Term Contract
1st Central —Haywards Heath
- £75,000 - £90,000 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Project management

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Trainee IT Support Engineer
Uptime Solutions Ltd —Crawley
Being able to commute to our Crawley offices is a necessity as the first 6 months will be full-time office based, then moving to 3 days at home, 2 days in the…
£24,000 - £25,000 a year
Quick apply
1st Line Engineer Apprentice
City of Portsmouth College —Portsmouth
You will work closely with experienced IT professionals, gaining real‑world exposure to areas such as identifying cyber threats, responding to incidents,…
£15,434.33 - £16,379.68 a year
Quick apply
10d

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it support 1st line jobs near brighton

1st Line IT Support Engineer

Fentons Business IT Solutions
Littlehampton

Quick apply

Job details

Permanent | Full-time
£23,000 - £28,000 a year
8 days ago

Benefits

Casual dress
Additional leave
Company pension
Work from home
Company events
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Outlook
Customer service
Windows
IT support
Customer relationship management
Computer networking
Communication skills
Active Directory

Full job description

1st Line IT Support Engineer – £23,000–£28,000 | Sussex | Work from Home

Location: Littlehampton, West Sussex (Hybrid: Home, Office, Client Sites)

Job Type: Full-time, Permanent (37.5 hours/week, rota between 8:00am – 5:30pm)

About Us
Fentons Business IT Solutions is a leading Managed IT Service Provider supporting clients across Sussex, Kent, and Hampshire since 2007. We pride ourselves on delivering a premium support experience and building long-term client relationships.

The Role
As a 1st Line IT Support Engineer, you will be the first point of contact for our clients, providing friendly, professional, and efficient IT support. You will resolve common technical issues, log and triage tickets accurately, and escalate more complex problems to senior engineers when required.

You will play a key role in delivering an excellent client experience and ensuring issues are handled promptly and professionally.

Key Responsibilities

Act as the first point of contact for inbound support requests via phone, email, and service desk
Log, prioritise, and manage support tickets in line with service desk processes
Resolve 1st line issues across desktops, laptops, printers, and common software applications
Provide remote support to end users and guide them through solutions in clear, non‑technical language
Escalate issues to 2nd line engineers where appropriate, ensuring clear and accurate handover notes
Maintain accurate ticket updates, time recording, and documentation
Assist with new user setups, device builds, and basic onboarding tasks
Monitor alerts and respond to issues within agreed skill set
Contribute to a positive team environment and a consistently high standard of customer service
Travel to client sites occasionally when required

Skills & Experience

Essential:

Previous experience in an IT support or customer service environment
Excellent communication skills and professional telephone manner
Strong customer service mindset and willingness to help
Basic troubleshooting knowledge of Windows 10/11
Familiarity with Microsoft 365 (Outlook, Teams, OneDrive)
Ability to follow processes, document work clearly, and manage multiple tasks
A keen interest in IT and eagerness to learn

Desirable:

Experience working in a Managed Service Provider (MSP) environment
Exposure to Active Directory or Entra ID user management
Basic networking knowledge (IP addressing, Wi‑Fi, connectivity)
Any relevant IT certifications or study towards them

Benefits

Extra day off to enjoy your birthday
Performance-related bonus scheme
Team (paid for) social events
Relaxed and friendly atmosphere, with a professional approach
Flexibility to work from home (high-spec IT equipment provided)
Highly experienced team for support and development
Increased holiday with length of service
Highly competitive pay with annual salary reviews
Training and learning development with qualification support
Mileage allowance
Relaxed and friendly atmosphere and culture, whilst being professional

What We Offer

A supportive team environment with mentoring from experienced engineers
Structured learning and development pathway for 1st line engineers
Exposure to a wide range of technologies and client environments
Opportunities to progress into 2nd line and project‑based work

Job Types: Full-time, Permanent

Pay: £23,000.00-£28,000.00 per year

Benefits:

Additional leave
Casual dress
Company events
Company pension
On-site parking
Referral programme
Sick pay
Work from home

Ability to commute/relocate:

Littlehampton BN17 7TL: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you currently live within 20 miles of Littlehampton?

Experience:

MSP: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Littlehampton BN17 7TL

Quick apply

Refine Your Search

it support 1st line jobs in brighton

1st Line IT Support Engineer

Trainee IT Support Engineer

First Line Support / Helpdesk Engineer - Hybrid

First Response Engineer - Service Desk - MSP

IT Service Desk Apprentice

2nd Line IT Support Engineer

On Site Support Engineer

IT Repairs Engineer

IT Manager

Information Communication Technician Apprentice

Senior TechOps Generalist

Membership Manager

Field Service Support Engineer

Customer Service Advisor

Fitness Instructor

Governance Lead

Operational Support Team Member

Senior Reward Specialist - 12 month Fixed Term Contract

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