Senior solution Work, Jobs in Brighton And Hove, Esx (with Salaries)

Senior Customer Success Manager
KILLSTAR —Brighton
- £54,000 - £57,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
Senior Supply Chain Manager
Pyroban Limited —Shoreham by Sea
- £60,000 - £70,000 a year
- Full-time
- Management
- ERP systems
- Travel
- Free parking
- Employee assistance programme
Quick apply
12d
SENIOR CUSTOMER OPERATIONS EXECUTIVE
HelpAlert Ltd —Brighton
- £28,000 - £32,000 a year
- Full-time
- English
- Data entry
- Organisational skills
- Free parking
Quick apply
12d
Senior Product Manager
The Pensions Regulator —Brighton
- £85,126 a year
- Full-time
- Hybrid work
- Azure
- Agile
- Leadership
- Annual leave
- Flexitime
12d
Customer Operations Specialist
Octopus Electric vehicles —Brighton
- Full-time
- Hybrid work
- Phone etiquette
Quick apply
IT Business Development Manager
Overline Network Consultants Ltd —Worthing
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Sales
- Driving
- Travel
- Work from home
Quick apply
12d
Senior Project Manager
East Sussex Healthcare NHS Trust —Eastbourne
- £57,528 - £64,750 a year
- Full-time
- Employee assistance programme
6d
BI Developer
Sussex Partnership NHS Foundation Trust —Worthing
- £57,528 - £64,750 a year
- Full-time
- Azure
4d
Front of House Manager
The Queens Hotel & Spa Brighton —Brighton
- Full-time
- Hospitality
- Customer service
- Hotel
- Employee discount
- Sick pay
Quick apply
10d
Learning and Talent Development Manager
Civil Aviation Authority —Gatwick Airport
- £72,547 - £75,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Business
- Leadership
- Annual leave
- Gym membership
4d
Senior TechOps Generalist
Octopus Energy Group —Brighton
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- IT
Quick apply
Senior Marketing Executive
The Scout Association —Lancing
- £37,800 a year
- Full-time
- Annual leave
9d
Senior Risk Pricing Analyst
Somerset Bridge Group —East Grinstead
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- SQL
- Communication skills
- Python
- Annual leave
- Referral programme
Quick apply
6h
Senior Business Development Executive
Times 24 UK Ltd —Brighton
- £35,000 - £50,000 a year
- Full-time
- Hybrid work
- Sales
- Microsoft Office
- Business development
- Free parking
Quick apply
Digital and Data Manager
The Lighthouse Medical Practice —Eastbourne
- Full-time
- Data analysis skills
- Analysis skills
- Presentation skills
Quick apply
11d
Team Leader
Change Grow Live —West Sussex
- £36,101.10 - £38,114.53 a year
- Remote
- Management
- Travel
- Leadership
- Annual leave
- Employee discount
3d
Trainee IT Consultant (Business and Finance)
Innovate Tax —Bognor Regis
- Full-time
- Oracle
- No experience needed
- Travel
- Annual leave
- Employee assistance programme
Senior Dynamics Platform Engineer
LegalAndGeneral —Brighton and Hove
- Full-time
- Hybrid work
- Mentoring
- APIs
- Agile
- Employee discount
Quick apply
Operations Manager
The Connexus Institute —Hove
- £30,000 a year
- Part-time
- CRM software
- Microsoft Outlook
- SharePoint
- Free parking
- Annual leave
Quick apply
Senior Engineering Manager
Servomex —Crowborough
- Up to £120,000 a year
- Full-time
- Hybrid work
- Sales
- Engineering
- Agile
- Free parking
- Annual leave

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senior solution jobs near brighton and hove, esx

Senior Customer Success Manager

KILLSTAR -
Brighton

Apply Now

Job details

Full-time
£54,000 - £57,000 a year

Benefits

Employee assistance programme

Qualifications

Communication skills

Full job description

The KILLSTAR brand-universe is an invitation for people to explore, discover, and become who they are. We help affirm this invitation by creating an inclusive, supportive environment where our team members are embraced exactly as they are.

We are looking for a customer-focused leader to drive best-in-class experience for our community, in this role you will lead our remote Customer Success team, ensuring seamless post purchase journeys, strong community engagement and continuous improvement across all touchpoints. If this sounds like you, please read on!

WHAT YOU’LL DO:

Lead and develop a team of Customer Experience Advisors, ensuring service levels are met, customer satisfaction is high and retention is maximised.
Foster a customer first culture across all departments.
Implement policies & procedures that align with the interests of the brand and its customers, including a process of continual improvement.
Train, coach and mentor team members, including any performance reviews, skills mapping and succession planning.
Act as an escalation point for customer inquiries, guiding the team through complex issues.
Own the end-to-end customer returns process, ensuring timely resolution of cases. Analyse trends, collaborate with the internal teams (Operations, Logistics, Product) to ensure customers receive clear, empathetic communication through the return journey.
Provide customer insights to influence product development, merchandising and marketing.
Manage the NPS & CSAT score process. Build predictive reporting, anticipating churn risk or problem categories before they spike.
Track key metrics such as repeat purchase and customer lifetime value, developing strategies to improve them.
Oversee complaints handling, ensuring policies remain effective and that public facing issues (social media, reviews etc) are managed quickly and positively.
Partner with internal and external teams such as internal ticketing systems, returns systems, shipment tracking systems, to optimise the full customer journey.
Lead seasonal and crisis planning, ensuring smooth customer communications during high-volume or sensitive periods.
Drive CX technology improvements, leveraging automation and self-service tools without losing brand authenticity.

WHO YOU ARE:

Problem-Solver: you geek out on simplifying complexity, discovering hidden answers, rooting out hidden problems, and finding solutions.
Comfortable With Ambiguity: you’re able to be compassionate yet tough, strong but flexible, and know when to zero in on the “gray area” vs. keeping it “black and white”.
An Agile Learner: you learn quickly when something changes, you see failure as an opportunity, and you easily understand underlying structures and intentions.
Solid Decision Maker: your solutions and suggestions are based on wisdom, critical thinking, experience, and sound judgment.
Compassionate Leader: you are genuinely interested in the success of others, a champion for their goals, offering appreciation and feedback; you’re viewed as approachable and fair.
Reliable Communicator: you are good about keeping people updated about changes, and your written and verbal communication is clear and concise.

YOUR EXPERIENCE INCLUDES:

Representing a brand in a digital environment - whether in customer service, marketing, or other online content delivery.
Learning and using different software and online tools.
Lots of collaboration across multiple teams and decision-makers.
Accountability for Key Performance Indicators.

BONUS IF YOU:

Have worked with e-commerce platforms such as Shopify or WooCommerce.
Understand domestic & international shipping processes.
Have knowledge of warehouse or inventory management systems.
Have managed a customer support team.

WORK HOURS & LOCATION:

We support a hybrid working model, with 3 days per week at our Brighton HQ and 2 days flexible. This is a full-time role working 37.5 hours per week, Monday to Friday between 8:00am - 6:00pm.

OUR BENEFITS & PERKS:

Increased Holiday Allowance based on tenure
Summer Fridays Early Finish
YOU Day - one paid day off each year, just for you
One paid volunteer day each year to support a charity or cause of your choice
Flexible benefits platform designed around your wellbeing and personal preferences
Employee Assistance Programme to offer support for personal or work-related issues aswell as financial and legal advice

DOES THIS SOUND LIKE YOU?

KILLSTAR is committed to a world where what makes us different makes us strong. We are a proud equal opportunity employer, and we back that up with a “come as you are” culture that is welcoming, inclusive, and safe. If you can see yourself being successful and excited in this role, we want to hear from you.

All qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law.

Apply Now

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senior solution jobs in brighton and hove, esx

Senior Customer Success Manager

Senior Supply Chain Manager

SENIOR CUSTOMER OPERATIONS EXECUTIVE

Senior Product Manager

Customer Operations Specialist

IT Business Development Manager

Senior Project Manager

BI Developer

Front of House Manager

Learning and Talent Development Manager

Senior TechOps Generalist

Senior Marketing Executive

Senior Risk Pricing Analyst

Senior Business Development Executive

Digital and Data Manager

Team Leader

Trainee IT Consultant (Business and Finance)

Senior Dynamics Platform Engineer

Operations Manager

Senior Engineering Manager

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