Head of customer service Work, Jobs in Brighton And Hove (with Salaries)

Head of Customer Success 12 month FTC
SmartestEnergy —Worthing
- £75,000 - £83,000 a year
- Hybrid work
- Customer service
- Continuous improvement
- Travel
Quick apply
14h
Head of Core Operations 12 month FTC
SmartestEnergy —Worthing
- £75,000 - £85,000 a year
- Hybrid work
- Management
- Continuous improvement
- Travel
Quick apply
14h
People Development Lead
Groundsure —Brighton
- Overtime
- Hybrid work
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
13d
Deputy Manager - Brighton
Whittard of Chelsea —Brighton
- Full-time
- Leadership
- Store discount
- Employee discount
Quick apply
Operations Support Manager
British Airways —Gatwick Airport
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
- Free parking
- Employee discount
10d
Asset Disposal Project Manager
Brighton & Hove City Council —Hove
- £44,075 - £47,181 a year
- Full-time
- Project management
- Presentation skills
- Organisational skills
BA Euroflyer Head of Flight Crew
British Airways —Gatwick Airport
- £69,000 - £76,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Employee discount
12d
Customer Operations Associate
MPB —Brighton
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Head of Innovation
The Pensions Regulator —Brighton
- £95,680 a year
- Full-time
- Hybrid work
- Public speaking
- Leadership
- Communication skills
- Annual leave
- Flexitime
5d
Deputy Head Librarian
Brighton College —Brighton
- £22,935 - £38,000 a year
- Part-time
- Customer service
- English
- IT
Regional Logistics Manager
Recorra —Lancing
- £45,000 a year
- Full-time
- Continuous improvement
- Team management
- Leadership
- Annual leave
- Employee assistance programme
8h
Customer Service Representative
OneFamily —Brighton
- £26,227.50 a year
- Full-time
- Communication skills
3d
Resident Services Manager - Wellesbourne, Brighton
Savills Management Resources —Brighton
- £38,000 a year
- Weekend availability
- Computer literacy
- Team management
- Quality control
- Employee discount
14h
Customer Service Representative (Part time)
OneFamily —Brighton
- £13,988 a year
- Full-time
- Communication skills
3d
Assistant Operations Manager
Ben's Gutters Commercial Ltd —Forest Row
- £29,000 - £33,000 a year
- Full-time
- Management
- Customer service
- Computer literacy
Quick apply
11d
Process & Reporting Administrator
Ashtons Hospital Pharmacy Services Limited —Brighton
- £28,000 - £30,000 a year
- Full-time
- Writing skills
- Data analysis skills
- English
- Health & wellbeing programme
Quick apply
4d
Retail Manager (part-time)
Land Securities —Brighton
- Part-time
- Business development
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
3d
Building Services Contract Manager
Brighton & Hove City Council —Hove
- £39,862 - £42,839 a year
- Full-time
- Microsoft Powerpoint
- Presentation skills
- Continuous improvement
12d
Event Director
William Reed Ltd —Gatwick Airport
- Full-time
- Hybrid work
- Travel
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
14d
Head of Evaluation & Insights
Health Innovation Kent Surrey Sussex (KSS AHSN) —Gatwick Airport
- £74,000 - £78,000 a year
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Master's degree

I want to receive the latest job alerts for head of customer service in brighton and hove

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

head of customer service jobs near brighton and hove

Head of Customer Success 12 month FTC

SmartestEnergy -
Worthing

Quick apply

Job details

Fixed term contract
£75,000 - £83,000 a year
14 hours ago

Qualifications

Senior management experience
Customer service
Continuous improvement
Operations leadership experience

Full job description

This is is a pivotal leadership role responsible for delivering outstanding end-to-end customer outcomes across the SME customer lifecycle. Reporting into senior leadership, this role will lead the strategic and operational performance of customer service, complaints, debt management, and customer lifecycle activities, ensuring exceptional service while driving commercial performance through improved customer retention, revenue protection, cash collection, and cost-to-serve.

You will lead the stabilisation and transformation of the Customer Success function, creating a high-performing, customer-focused operation that delivers consistent, right-first-time service. You will champion continuous improvement through process optimisation, automation, and digital transformation, while developing engaged teams, embedding a data-driven culture, and ensuring regulatory compliance to support SEBL's recovery, growth, and customer experience ambitions.

What skills/experience do I need to be successful?

Extensive senior leadership experience managing large-scale, customer-facing operations within regulated environments, with responsibility for end-to-end customer lifecycle performance;
Proven track record of improving customer experience and delivering measurable commercial outcomes, including customer retention, revenue protection, cash collection, and cost-to-serve reduction;
Significant experience leading operational transformation, including process optimisation, automation, scalable operating models, and continuous improvement initiatives;
Strong understanding of SME customer operations, including billing, debt management, complaints, customer lifecycle management, and regulatory compliance.

What sets us apart?

Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.
Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.

We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.

Check out all our current open positions

Our privacy policy is here

Quick apply

Refine Your Search

head of customer service jobs in brighton and hove

Head of Customer Success 12 month FTC

Head of Core Operations 12 month FTC

People Development Lead

Deputy Manager - Brighton

Operations Support Manager

Asset Disposal Project Manager

BA Euroflyer Head of Flight Crew

Customer Operations Associate

Head of Innovation

Deputy Head Librarian

Regional Logistics Manager

Customer Service Representative

Resident Services Manager - Wellesbourne, Brighton

Customer Service Representative (Part time)

Assistant Operations Manager

Process & Reporting Administrator

Retail Manager (part-time)

Building Services Contract Manager

Event Director

Head of Evaluation & Insights

I want to receive the latest job alerts for head of customer service in brighton and hove

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected