Head of customer service Work, Jobs in Brighton And Hove (with Salaries)

Head of Events & Hospitality
Platform Nine 2025 Ltd —Hove
- £50,000 a year
- Hospitality
- Management
- Organisational skills
- Sick pay
Quick apply
11d
Customer Support Executive (supporting USA customers)
CILS International —Worthing
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
11d
Head of Inventory and Logistics
Ancient + Brave —Lewes
- Full-time
- ERP systems
- Team management
- Communication skills
- Employee assistance programme
- Employee discount
Head of New Business Reporting
Legal & General Investment Management —Hove
- Hybrid work
- Continuous improvement
- Leadership
- Employee discount
- Life insurance
3d
Group Head of Data Protection
1st Central —Haywards Heath
- From £100,000 a year
- Analysis skills
- Project management
- No degree
Customer Service Team Leader
William Hill —Brighton
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
8d
Store Manager
Orelia Jewellery —Brighton
- From £28,000 a year
- Full-time
- Microsoft Outlook
- Management
- Customer service
- Store discount
- Employee discount
Quick apply
Head of New Business Reporting
LegalAndGeneral —Brighton and Hove
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Employee discount
- Life insurance
Quick apply
3d
Deputy Manager - Brighton
Whittard of Chelsea —Brighton
- Leadership
- Store discount
- Employee discount
4d
Head of Business Delivery
Civil Aviation Authority —Gatwick Airport
- Up to £90,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Gym membership
Business Development Manager South East Coast
Global Brands Limited —Brighton
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Head of Product & Engineering
Humara —Brighton and Hove
- £110,000 - £130,000 a year
- Full-time
- Hybrid work
- System design
- Machine learning
- AI
- Employee assistance programme
- Life insurance
Quick apply
Customer Account Operations Manager
Civil Aviation Authority —Gatwick Airport
- Up to £60,000 a year
- Full-time
- Hybrid work
- Project management
- Presentation skills
- Continuous improvement
- Annual leave
- Gym membership
Head of Sales - IT MSP Services
Global 4 Communications Limited —Horsham
- £75,000 - £200,000 a year
- Full-time
- Hybrid work
- Sales
- Mentoring
- IT
- Referral programme
Quick apply
Director of People & Culture
Caremark Limited —Worthing
- Up to £75,000 a year
- Full-time
- Hybrid work
- Human resources
- Free parking
- Annual leave
Quick apply
3d
Customer Assistant - Fashion, Home & Beauty - Worthing
Marks & Spencer —Worthing
- £13.41 an hour
- Temporary
- Employee discount
IT Business Development Manager
Overline Network Consultants Ltd —Worthing
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Sales
- Driving
- Travel
- Work from home
Quick apply
9d
Assistant Site Manager
Dandara —Horsham
- £45,000 - £52,500 a year
- IT
- Construction
- Employee assistance programme
Inbound/Outbound Sales Consultant
OneFamily —Brighton
- Full-time
- Sales
- Communication skills
- Negotiation
2d
VP, International Card Services Line of Business Compliance Officer
American Express —Brighton
- Full-time
- Hybrid work
- Master's degree
- Supervising experience
- Bachelor's degree
- Life insurance
3d

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head of customer service jobs near brighton and hove

Head of Events & Hospitality

Platform Nine 2025 Ltd
Hove

Quick apply

Job details

Temp to perm
£50,000 a year
11 days ago

Benefits

Casual dress
Company pension
Sick pay

Qualifications

Hospitality
Management
Upselling
Organisational skills
Events management
A Level
Time management
Hospitality management

Full job description

Head of Events and Hospitality

6 Month Fixed Term Contract with the potential to become permanent

Location: Brighton & Hove or any Freedom Works Group location

About Us

Freedom Works Group brings together three businesses with a shared mission: creating spaces, communities and experiences that help people and businesses thrive.

Our brands include Freedom Works, PLATF9RM and Freedom Works Business Support. Together, we support thousands of businesses across Sussex and beyond through flexible workspace, events, hospitality and business support services.

The Opportunity

We're looking for a commercially minded and hands on Head of Events and Hospitality to help shape and grow our events and hospitality offer across the Group.

This is an exciting opportunity to take ownership of a growing area of the business.

You'll lead our events and hospitality operation across Freedom Works and PLATF9RM, ensuring events are professionally delivered, commercially successful and provide an outstanding experience for clients, members and guests.

You'll oversee everything from external conferences and networking events to café operations, catering and hospitality services. Working closely with the Managing Director and senior leadership team, you'll play a key role in developing new revenue opportunities, building partnerships and ensuring operational excellence across the Group.

This isn't simply an operational events role. We're looking for someone who can identify opportunities, grow revenue and create a sustainable events and hospitality function that delivers real value to the business.

You'll be equally comfortable building partnerships, meeting clients, developing new ideas and rolling up your sleeves to support delivery when needed.

Why a 6 Month Contract?

This role has been created with a clear commercial objective: to grow and develop an events and hospitality function that delivers meaningful revenue for the Group.

We're investing in this position to create a sustainable and profitable area of the business through events, hospitality and strategic partnerships. During the first six months, you'll have the opportunity to shape the function, demonstrate its commercial impact and build a strong pipeline of revenue generating activity.

For the right person, there is genuine potential for the role to become permanent based on the success of the function and the value it creates for the Group.

What You'll Be Doing

Events:

Leading the growth of the Group's events offering as a revenue generating function
Developing and delivering a commercially focused events programme across Freedom Works and PLATF9RM
Creating forward thinking events and thought leadership opportunities that strengthen our communities, support business growth, enhance our reputation and drive commercial opportunity across the Group
Creating new opportunities for income generation through events, partnerships, sponsorship and venue hire
Building a strong pipeline of clients, partners and repeat business
Maximising occupancy and commercial return from event and hospitality spaces across the Group
Ensuring events are delivered to a consistently high standard that strengthens our reputation and supports future growth

Hospitality

Overseeing café and kitchen operations within PLATF9RM
Managing suppliers, stock and ordering processes
Ensuring a consistent and high quality food and drink offering
Supporting catering requirements for meetings, events and members
Identifying opportunities to improve profitability, efficiency and customer experience across the hospitality operation

Commercial Growth

Developing and delivering a clear commercial strategy for events and hospitality
Identifying and securing new revenue opportunities across the Group
Setting pricing and ensuring strong utilisation of event and hospitality spaces
Monitoring performance, analysing trends and taking action to improve profitability
Managing event invoicing and revenue reporting
Taking ownership of budgets and ensuring a strong return on investment across all activity

Partnerships

Building relationships with local organisations, businesses and strategic partners
Creating collaborative opportunities that strengthen our communities and brands
Working with organisations such as Barclays Eagle Labs, Silicon Brighton, local Chambers of Commerce and Gatwick Diamond Business to develop meaningful partnerships and events
Working closely with marketing and operational teams to maximise attendance, visibility and commercial performance

Leadership

Managing baristas, event staff and freelance support teams
Setting clear expectations and ensuring effective planning and organisation
Supporting performance, development and engagement across the team
Creating a culture of accountability, ownership and excellent customer service

Operations

Creating structure and consistency across events and hospitality activities
Managing budgets, reporting and scheduling
Ensuring compliance, health and safety standards and operational best practice
Managing third party booking platforms and event listings
Ensuring event and hospitality spaces are well presented, appropriately staffed and ready to deliver an exceptional experience
Rolling up your sleeves and supporting delivery when needed

About You

You'll be someone who enjoys making things happen and thrives in a fast paced environment.

You'll have:

Experience within events, hospitality, operations or a similar environment
A strong commercial mindset and a track record of driving revenue growth
Experience developing and delivering successful events programmes
Excellent organisational skills and the ability to manage multiple priorities
Experience leading teams and working with external suppliers
Confidence building relationships with clients, partners and stakeholders
The ability to spot opportunities and turn them into results
A practical and hands on approach with a willingness to get involved when required

Why Join Us?

We're a business that believes great spaces are built by great people.

Across Freedom Works and PLATF9RM, you'll find ambitious businesses, supportive teams and communities that genuinely enjoy coming together.

This is a rare opportunity to shape a role, make your mark and build something with real potential. You'll have the freedom to bring ideas, develop partnerships, create new revenue streams and influence how events and hospitality evolve across the Group.

If you enjoy building relationships, creating memorable experiences and making things happen, we'd love to hear from you.

Pay: £50,000.00 per year

Benefits:

Casual dress
Company pension
Sick pay

Ability to commute/relocate:

Hove BN3 2AF: reliably commute or plan to relocate before starting work (required)

Experience:

Events management: 5 years (required)
Hospitality management: 5 years (required)

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in brighton and hove

Head of Events & Hospitality

Customer Support Executive (supporting USA customers)

Head of Inventory and Logistics

Head of New Business Reporting

Group Head of Data Protection

Customer Service Team Leader

Store Manager

Head of New Business Reporting

Deputy Manager - Brighton

Head of Business Delivery

Business Development Manager South East Coast

Head of Product & Engineering

Customer Account Operations Manager

Head of Sales - IT MSP Services

Director of People & Culture

Customer Assistant - Fashion, Home & Beauty - Worthing

IT Business Development Manager

Assistant Site Manager

Inbound/Outbound Sales Consultant

VP, International Card Services Line of Business Compliance Officer

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