Head of operations Work, Jobs in Brighton And Hove (with Salaries)

Head of Customer Service
MK Dental and Implant Clinic —Brighton and Hove
- £15 - £17 an hour
- Full-time
- Management
- Customer service
- Computer literacy
Quick apply
4d
Production Manager
Cut My —Henfield
- £40,000 - £45,000 a year
- Full-time
- Project management
- Continuous improvement
- In-person
- Free parking
- Store discount
Quick apply
8d
Head of Events & Hospitality
Platform Nine 2025 Ltd —Hove
- £50,000 a year
- Hospitality
- Management
- Organisational skills
- Sick pay
Quick apply
5d
Customer Operations Senior Manager
OneFamily —Brighton
8d
Assistant Operations Manager
Ben's Gutters Commercial Ltd —Forest Row
- £29,000 - £33,000 a year
- Full-time
- Customer service
- Computer literacy
- English
Quick apply
12d
Transport Manager
Paula Rosa Manhattan —Lancing
- £45,000 - £52,000 a year
- Full-time
- In-person
- Leadership
Quick apply
7d
Managing Director, Agentis Pharmacy
Ashtons Hospital Pharmacy Services Limited —Brighton
- Full-time
- Master's degree
- Business
- Health & wellbeing programme
Quick apply
Head of People & Culture
Humara —Brighton and Hove
- £70,000 - £85,000 a year
- Full-time
- Hybrid work
- Human resources
- Leadership
- Employee assistance programme
- Life insurance
Quick apply
Store Manager
Orelia Jewellery —Brighton
- From £28,000 a year
- Full-time
- Microsoft Outlook
- Management
- Customer service
- Store discount
- Employee discount
Quick apply
Assistant Site Manager
Dandara —Horsham
- £45,000 - £52,500 a year
- IT
- Construction
- Employee assistance programme
Product Coordinator - (Physical Products)
Wild Nutrition —Lewes
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Head of Primary
Brighton & Hove City Council —Brighton
- £60,440 - £66,693 a year
- Full-time
- Presentation skills
- AI
- School
Marketing Manager
Education Divisional - Marketing —Brighton
- Full-time
- Sales
- Marketing
- Employee discount
Quick apply
5d
Chef
SOCIAL BOARD —Brighton and Hove
- £27,420.00 - £33,029.80 a year
- Full-time
- Hospitality
- Culinary experience
- Cooking
- Store discount
- Employee discount
Quick apply
4d
Director of Operations - Commercial Aviation Training (CAT)
CAE Inc. —Gatwick Airport
- Full-time
- Engineering
- Bachelor's degree
- Business
IT Business Development Manager
Overline Network Consultants Ltd —Worthing
- £30,000 - £36,000 a year
- Full-time
- Hybrid work
- Sales
- Driving
- IT
- Work from home
Quick apply
3d
Head of Inventory and Logistics
Ancient + Brave —Lewes
- Full-time
- ERP systems
- Team management
- Communication skills
- Employee assistance programme
- Employee discount
Head of Corporate Sales
Virgin Atlantic —Crawley
- Full-time
- Hybrid work
1d
Deputy Head Librarian
Brighton College —Brighton
- £22,935 - £38,000 a year
- Part-time
- Customer service
- English
- IT
9d
Head of Data Engineering
Sussex Community NHS Foundation Trust —Brighton
- £79,504 - £91,609 a year
- Full-time
1d

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head of operations jobs near brighton and hove

Head of Customer Service

MK Dental and Implant Clinic
Brighton and Hove

Quick apply

Job details

Full-time
£15 - £17 an hour
4 days ago

Qualifications

Management
Customer service
Computer literacy
Complaint handling
Patient care
Leadership
Communication skills

Full job description

Customer Service Leader

Reports To

Practice Manager / Practice Owner

Job Purpose

The Customer Service Leader is responsible for delivering an exceptional patient experience throughout every stage of the patient journey. This role leads the reception and patient care team, ensuring outstanding customer service, efficient practice operations, and high levels of patient satisfaction, retention, and loyalty. The Customer Service Leader acts as a role model for professionalism, communication, and patient-focused care while supporting the achievement of the practice's business objectives.

Key ResponsibilitiesPatient Experience & Customer Service

Lead and inspire the reception and patient care team to provide a consistently outstanding patient experience.
Ensure all patients are welcomed warmly and treated with professionalism, empathy, and respect.
Manage patient enquiries, concerns, and complaints promptly and effectively, seeking positive resolutions.
Monitor patient feedback and implement improvements to enhance service quality.
Develop and maintain strong relationships with patients to encourage loyalty and referrals.
Ensure all patient communications, including telephone, email, SMS, and face-to-face interactions, reflect the practice's values and standards.

Team Leadership

Supervise, support, and coach reception and customer service team members.
Conduct regular team meetings, performance reviews, and one-to-one coaching sessions.
Train new team members on customer service standards, systems, and practice procedures.
Foster a positive, collaborative, and high-performing team culture.
Lead by example in professionalism, appearance, and communication.

Practice Operations

Oversee appointment scheduling to maximise diary efficiency and patient convenience.
Ensure patient records are maintained accurately and confidentially in line with GDPR and practice policies.
Monitor reception workflows and identify opportunities to improve efficiency.
Support the implementation of practice systems, procedures, and service initiatives.
Work closely with clinicians and management to ensure smooth day-to-day operations.

Patient Journey Management

Monitor and improve every stage of the patient journey from initial enquiry through treatment completion.
Ensure treatment plans and financial information are communicated clearly and professionally.
Support patients with treatment coordination and follow-up communications.
Promote patient education and awareness of available services and treatment options.

Business Performance

Support practice growth through excellent patient retention and service standards.
Monitor key performance indicators (KPIs) such as patient satisfaction, conversion rates, cancellations, and recall effectiveness.
Identify opportunities to improve revenue through enhanced patient engagement and service delivery.
Assist with marketing initiatives, patient referral programmes, and community engagement activities.

Compliance & Quality Assurance

Ensure compliance with all relevant regulations, including GDPR, CQC standards, and practice policies.
Maintain high standards of confidentiality, professionalism, and safeguarding.
Support quality improvement initiatives and audits as required.

Skills & ExperienceEssential

Previous experience in a customer service leadership, supervisory, or management role.
Excellent communication and interpersonal skills.
Strong organisational and problem-solving abilities.
Experience handling customer complaints and difficult situations professionally.
Ability to motivate, coach, and develop team members.
High level of computer literacy and experience using practice management systems.
Professional appearance and positive attitude.

Desirable

Experience within a dental, healthcare, or private medical practice.
Knowledge of dental terminology and patient care processes.
Experience with treatment coordination and patient conversion.
Understanding of CQC and GDPR requirements.

Personal Attributes

Patient-focused and passionate about delivering exceptional service.
Empathetic, approachable, and professional.
Positive and proactive mindset.
Strong attention to detail.
Calm and confident under pressure.
Committed to continuous improvement and team development.
Able to build trust and strong working relationships across the practice.

Key Performance Indicators (KPIs)

Patient satisfaction scores and reviews.
New patient enquiry conversion rates.
Patient retention and recall effectiveness.
Appointment utilisation and diary efficiency.
Reduction in complaints and service issues.
Team engagement and performance standards.
Achievement of practice growth and service objectives.

Mission of the Role

"To create an outstanding patient experience that exceeds expectations, builds lasting relationships, and supports the success and reputation of the dental practice through exceptional customer service leadership."

Job Type: Full-time

Pay: £15.00-£17.00 per hour

Work Location: In person

Quick apply

Refine Your Search

head of operations jobs in brighton and hove

Head of Customer Service

Production Manager

Head of Events & Hospitality

Customer Operations Senior Manager

Assistant Operations Manager

Transport Manager

Managing Director, Agentis Pharmacy

Head of People & Culture

Store Manager

Assistant Site Manager

Product Coordinator - (Physical Products)

Head of Primary

Marketing Manager

Chef

Director of Operations - Commercial Aviation Training (CAT)

IT Business Development Manager

Head of Inventory and Logistics

Head of Corporate Sales

Deputy Head Librarian

Head of Data Engineering

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