1st line it support technician Work, Jobs in Bristol, Bst (with Salaries)

1st Line IT Support Technician
Ridge & Partners LLP —Bristol
- Full-time
- Communication skills
1d
Bristol-Based IT Technician - Schools/Business - 1st/2nd Line
Soltech IT —Bristol
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Google Suite
- SharePoint
- In-person
- Free parking
- Work from home
Quick apply
4d
2nd Line Technical Analyst
Xerox —Bristol
- Full-time
- Windows
- Analysis skills
- Presentation skills
3d

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1st Line IT Support Technician
Ridge & Partners LLP —Bristol
Knowledge of working with and supporting Microsoft product suite, SaaS applications running on Windows 11. You’ll deal with a variety of hardware, software,…
1d
2nd Line IT Support Technician
Ridge & Partners LLP —Bristol
As our 2nd Line IT Support Technician based at our office in Bristol (with regular travel to Plymouth and Cardiff), you will provide support to a diverse group…
4d

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1st Line IT Support Technician

Ridge & Partners LLP -
Bristol

Apply Now

Job details

Full-time
1 day ago

Qualifications

Technical troubleshooting
Desktop support
Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
User account provisioning
User account management
Computer hardware
Customer support
Customer interaction
Application support
SaaS
Communication skills
Active Directory
Mobile devices

Full job description

The Technology & Digital function plays a critical role in enabling Ridge success through secure, reliable and innovative technology solutions. Working closely with stakeholders across the business, the team is responsible for:

IT Service Operations & Support
Infrastructure & Cloud Services
Information Security
Technology Delivery & Project Management
Business Applications & Digital Platforms
Data & Analytics
Procurement, Vendor & Asset Management

Our focus is on delivering excellent customer experiences, operational resilience, cyber security, digital enablement and commercial value for the business. The team supports colleagues across all Ridge offices and continually seeks opportunities to improve services, simplify processes and leverage emerging technologies such as AI and automation.

We are currently looking for a 1st Line IT Support Technician to join our growing, dynamic Technology team who are fully committed to providing exceptional service by placing the users experience at the heart of everything they do, whilst creating a culture where you can thrive and do your best work.

You’ll be part of a team that is the first point of contact for all IT queries submitted via telephone, self-service portal and walk-ups. You’ll deal with a variety of hardware, software, telephony and mobile device issues, and will have the opportunity to gain insight into infrastructure-based technology, making the move into a more technical environment as part of your personal development and growth in Ridge.

About you:

First and foremost, you’ll need to be interested in providing excellent customer experience and Technology. You’ll be self-motivated, conscientious, methodical and organised, with the ability to liaise with customers at all levels of a business, whilst always demonstrating excellent customer service. You’ll possess a logical approach to problem solving and be able to multitask.

Essential skills:

Basic troubleshooting experience of hardware, software, printers and network connectivity issues
Knowledge of working with and supporting Microsoft product suite, SaaS applications running on Windows 11
User account management using tools like Active Directory
Device setup and configuration, including laptops, desktops, and mobile devices
Excellent communication skills both verbal and written
Attention to detail and the ability to follow documented procedures.

Ridge is a Built Environment Consultancy. We provide our clients with access to a wide range of integrated expertise and professional disciplines to help them transform the quality and sustainability of the built environment.

Our people make what we do possible, helping us lead the way with quality, innovation, and entrepreneurial spirit. That’s why we challenge them to be the best they can be and offer exceptional training and career development opportunities at all levels.

Ridge and Partners LLP
Contact us

Apply Now

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1st line it support technician jobs in bristol, bst

1st Line IT Support Technician

Bristol-Based IT Technician - Schools/Business - 1st/2nd Line

2nd Line Technical Analyst

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