Customer care team Work, Jobs in Bristol, Bst (with Salaries)

Operational Customer Service Advisor
Bristol Water —Bristol
- £27,241.21 - £27,566.00 a year
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Weekend Warehouse Operative - Bristol
Ocado Logistics —Bristol
- £13.09 an hour
- Weekend availability
- Warehouse experience
Customer Service Advisor
Host Student Housing Limited —Bristol
- £13,500 a year
- Part-time
- Hospitality
- In-person
- Communication skills
- Employee assistance programme
- Life insurance
4d
Sales Assistant
Nudie Jeans —Bristol
- From £13.45 an hour
- Part-time
- English
- Communication skills
- Employee discount
- Flexible schedule
9d
Warehouse Assistant
Tapi —Bristol
- £28,000 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Care Coordinator
Acacium Group —Bristol
- £26,500 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Employee discount
Quick apply
3d
Cocktail Bartender
The Juke Box Bars LTD —Bristol
- From £13 an hour
- Weekend availability
- Bar
- Management
- Customer service
- Employee discount
Quick apply
4d
Warehouse Operative - Nights
DPD Group UK —Bristol
- £14.93 an hour
- 8 hour shift
- Employee discount
- Gym membership
Quick apply
Project Worker
Sanctuary Supported Living —Bristol
- £13.87 an hour
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
Quick apply
Housekeeper
Host Student Housing Limited —Bristol
- £13,250 a year
- Part-time
- In-person
- Employee assistance programme
- Life insurance
4d
Customer Service Advisor
Barclays —Bristol
- £26,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
4d
Night Concierge
Host Student Housing Limited —Bristol
- £30,000 a year
- Full-time
- In-person
- Communication skills
- Employee assistance programme
- Life insurance
4d
Customer Service Underwriter
NFU Mutual —Bristol
- £25,000 a year
- Full-time
- Hybrid work
- Financial services
- Time management
- Annual leave
- Employee discount
9d
Customer Service Representative
William Hill —Henbury
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
6d
Administrator
Sirona care & health CIC —Bristol
- £25,760 - £27,476 a year
- Part-time
- Annual leave
2d
Mobile Care Assistant
McCarthy & Stone —Bristol
- £14.50 an hour
- Part-time
- Travel
- In-person
- Paid training
- Employee assistance programme
Quick apply
Food & Beverage Host
Grosvenor Casinos —Bristol
- Weekend availability
- Hospitality
- In-person
Quick apply
13d
Customer Care Administrator - The Bertinet Bakery
The Bread Factory —Bath
- £13.70 an hour
- Monday to Friday
- Microsoft Excel
- Bakery
- Computer skills
Customer Care Co-ordinator
BarrattDevelopments —Bristol
- Customer service
- Microsoft Office
- Programmable logic controllers
11d
Front of House Staff - Bristol Central Venues
Restaurant Associates —Bristol
- £12.71 an hour
- Weekend availability
- Café
- Communication skills

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Operational Customer Service Advisor

Bristol Water -
Bristol

Apply Now

Job details

Permanent | Part-time
£27,241.21 - £27,566.00 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Customer service
Communication skills

Full job description

Powered by Water, Driven by Purpose

At Bristol Water, we’ve been serving generations of families since 1846. Ensuring people in our communities have access to healthy water is paramount, which is why we work around the clock testing our water hundreds of times a day.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash? Join our team today.

Operational Customer Service Advisor – Part Time

We’re recruiting for an Operational Customer Service Advisor to join our team working in Bristol.

Joining us on a part‑time, permanent basis, you’ll receive a competitive salary of £27,566 (FTE) per annum, working 23.5 hours per week.

About the role

We’re looking for friendly, proactive people to join our Operational Customer Services team in Bristol.

You’ll be part of a small, supportive team working within a larger customer hub. As the first point of contact for our customers, you’ll support them with enquiries and complaints about their water supply. Your role is all about delivering a helpful, professional service and making things as easy as possible for our customers.

You’ll work across a range of contact channels, aiming to resolve issues at the first point of contact wherever possible, while keeping customers informed every step of the way.

This is a part‑time role, and working patterns will be discussed to reflect business needs as well as flexibility for the successful candidate. Please note that the hours for this role typically need to be covered on Monday to Wednesday.

What you’ll be doing

Handling customer enquiries and complaints across multiple contact channels in line with service targets, while maintaining a positive, friendly and customer‑focused approach
Providing clear, accurate advice and signposting customers to self‑service options where appropriate
Progressing enquiries through to resolution, either directly or by working with the appropriate internal teams
Keeping customers informed at all stages and setting realistic expectations for resolution
Accurately recording customer interactions in line with OFWAT regulations
Resolving complaints at the first point of contact wherever possible
Processing Guaranteed Standards Scheme (GSS) and Bristol Customer Promise payments accurately and on time
Maintaining and updating the Priority Services Register
Using proactive communications to keep customers informed of interruptions to water supply
Working closely with teams across the business, including Customer Teams, Operations, Planning & Scheduling, Communications and Customer Experience

What we’re looking for

A passion for delivering great customer service
Previous customer service experience (call centre experience is a plus)
Strong communication skills and a friendly, confident approach
Ability to stay calm, organised and adaptable in a fast‑paced environment
Confidence to take ownership and work collaboratively as part of a team

You don’t need to know everything from day one — we’ll support you all the way.

Training and support

You’ll receive structured training, including classroom learning, call shadowing and buddy support. Training typically takes place during core hours (8.00am–5.00pm).

For part‑time applicants, we recognise that committing to a full‑time training programme may not always be possible. We’ll explore training arrangements on an individual basis, although full attendance is ideal where feasible to support confidence and development in the role.

What’s in it for you?

As well as a friendly, supportive working environment and opportunities for professional development, we offer:

A competitive salary
23 days’ holiday rising to 27 over 5 years’ service (pro‑rated)
Opportunity to buy or sell annual leave for added flexibility
Opportunity to invest in Pennon Group plc through employee share schemes
Wellbeing support, including a free, confidential Employee Assistance Programme
Flexible benefits scheme
Access to thousands of discounts and offers via Pennon Perks
Competitive contributory pension scheme
And much more

Closing Date: 7th July 2026

We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.

Apply Now

Refine Your Search

customer care team jobs in bristol, bst

Operational Customer Service Advisor

Weekend Warehouse Operative - Bristol

Customer Service Advisor

Sales Assistant

Warehouse Assistant

Care Coordinator

Cocktail Bartender

Warehouse Operative - Nights

Project Worker

Housekeeper

Customer Service Advisor

Night Concierge

Customer Service Underwriter

Customer Service Representative

Administrator

Mobile Care Assistant

Food & Beverage Host

Customer Care Administrator - The Bertinet Bakery

Customer Care Co-ordinator

Front of House Staff - Bristol Central Venues

I want to receive the latest job alerts for customer care team in bristol, bst

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