Field services engineer (fibre) Work, Jobs in Bristol, Bst (with Salaries)

NSD Survey Support Agent (Field Surveyor Support) – Bristol
FLYING COLOURS CONSULTANCY LIMITED —Bristol
- £102 - £110 a day
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NSD Survey Support Agent (Field Surveyor Support) – Bristol
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field services engineer (fibre) jobs near bristol, bst

NSD Survey Support Agent (Field Surveyor Support) – Bristol

FLYING COLOURS CONSULTANCY LIMITED
Bristol

Quick apply

Job details

Temporary | Full-time | Fixed term contract
£102 - £110 a day
5 days ago

Qualifications

CRM software
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Customer service
Stakeholder liaison
Internal department liaison
Technical support
Ethernet
Data entry
Telecommunication
Customer support
Phone etiquette
Root cause analysis
Cash handling
Communication skills

Full job description

Job Title: NSD Survey Support Agent (Field Surveyor Support)
Location: Bristol (On-site, 5 days/week at customer location)
Contract Type: Fixed-Term Contract (6 Months)
Shift: Monday–Friday, BAU Hours (Day Shift)
Salary: £102–£110 per day
Start Date: End of August 2026 (Urgent Onboarding)

About the Role

We’re recruiting 3 NSD Survey Support Agents to provide real-time operational support to Openreach field surveyors undertaking Ethernet and Network Site Delivery (NSD) surveys. As the first point of contact, you’ll investigate and resolve survey-related issues, coordinate across multiple systems, and ensure surveys progress without delay.

This is a full-time voice support role requiring excellent communication, problem-solving, and decision-making skills. You’ll work from our customer’s Bristol site, supporting live surveys and maintaining high levels of service quality and compliance.

Key Responsibilities

Answer inbound surveyor calls within agreed service levels and provide immediate support during live site surveys.
Investigate and resolve issues affecting survey completion (e.g., access arrangements, contact details, scheduling conflicts, task allocation).
Handle survey-related enquiries professionally and return dropped calls promptly to minimise delays.
Support survey re-booking, cancellation, or amendment activities and identify root causes preventing completion.
Coordinate with internal stakeholders (e.g., survey planners, access teams, customer contacts) to resolve complex operational issues.
Update all relevant systems accurately following call resolution and maintain complete, auditable records.
Follow Openreach processes, procedures, and decision trees while adhering to security, governance, and compliance requirements.
Monitor survey progress proactively and escalate unresolved issues through appropriate operational channels.

Required Skills & Experience

1–2 years’ experience in call handling, service desk, or customer support (high-volume inbound calls).
Excellent verbal communication – confident, clear, and professional phone manner for live surveyor support.
Strong questioning & active listening skills – able to extract accurate information quickly under pressure.
Multi-system proficiency – comfortable navigating 2–3+ platforms simultaneously (CRM, scheduling, survey databases).
High attention to detail – accurate data entry and complete record-keeping.
Problem-solving & decision-making – able to investigate root causes and implement corrective actions in real time.
Process-driven mindset – experience following strict procedures, decision trees, and compliance requirements.
Time management – able to handle multiple inbound calls while meeting SLAs and returning dropped calls promptly.

Desirable (Nice-to-Have)

Experience in telecoms, utilities, or field operations (e.g., Openreach, BT, energy providers, cabling engineers).tealhq
Background in IT service desk roles.
Familiarity with ITIL, ticketing systems, or survey coordination tools (e.g., GIS, network planning platforms).
Understanding of Ethernet, fibre, or NSD survey processes (training will be provided).

If you’re interested in this role, please click Apply and upload your CV. We’ll review applications on a rolling basis and contact shortlisted candidates within 48 hours.

Pay: £102.00-£110.00 per day

Experience:

Cash handling: 1 year (preferred)
Customer service: 1 year (preferred)
Telecoms: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Willingness to travel:

100% (required)

Work Location: In person

Quick apply

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field services engineer (fibre) jobs in bristol, bst

NSD Survey Support Agent (Field Surveyor Support) – Bristol