Connect to your Industry
This is an exciting opportunity for an experienced Legal Operations professional to shape and drive the operational effectiveness of a forward-thinking, dynamic legal team. The Legal Operations Manager will sit at the intersection of law, technology and business transformation, leading initiatives that make the legal function smarter, faster, efficient and more impactful.
Connect to your career at Deloitte
Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.
Connect to your opportunity
Responsibilities include, but are not limited to:
Legal AI Technology & Prompt Engineering
-
Design, build, test and maintain a certified library of Legal AI prompts and benchmarking/testing process, ensuring each prompt is validated for accuracy, legal soundness and fitness for purpose before publication.
-
Identify high-quality, low risk prompts suitable for release to the wider business, enabling self-service review of more straightforward contracts and legal documents, thereby reducing demand on the legal team.
Process Improvement & Operational Efficiency
-
Identify, design and implement process improvements that increase the efficiency, quality and speed of legal services delivery.
-
Develop, maintain and govern a suite of legal and contracting templates, ensuring they are legally robust, commercially current and accessible to both lawyers and business users.
-
Data, Reporting & KPIs
-
Design and build management information reports and interactive dashboards that provide clear KPIs on legal team performance, workload, cycle times, cost and risk.
-
Develop and maintain data models and reporting infrastructure, leveraging available technology platforms such as matter management systems, contract lifecycle management tools and AI platforms.
Technology-Enabled Transformation & Change Management
-
Lead and support change initiatives within the legal team, with a particular focus on technology adoption, process redesign and capability building.
-
Develop high-quality, persuasive business cases for investment in legal technology and operational improvements, including robust financial modelling, risk assessment and benefits articulation.
-
Manage stakeholder engagement and communications through transformation programmes, ensuring lawyers, business partners and leadership are informed, consulted and supportive.
-
Design and deliver training programmes to support technology adoption and process change, tailoring content and delivery methods to diverse audiences including legally trained professionals and business users.
-
Apply structured change management methodologies to embed new ways of working and sustain improvements over time.
-
Support benefits realisation activities, tracking the outcomes of change initiatives against business case projections and reporting progress to senior stakeholders.
Collaboration & Stakeholder Engagement
-
Build strong, trust-based relationships with lawyers, paralegal and legal operations colleagues, acting as a valued partner who understands the pressures and priorities of a legal team.
-
Engage proactively with business stakeholders across functions such as finance, cybersecurity, HR and Technology, representing the legal team and translating business needs into operational solutions.
-
Contribute to the broader legal operations community, sharing knowledge, best practice and insights internally and, where appropriate, externally.
Connect to your skills and professional experience
Legal Knowledge & Understanding
-
You’ll bring good understanding of the role and responsibilities of large corporate in-house legal teams, including how legal advice is structured, delivered and risk managed.
-
Familiarity with common legal practice areas relevant to a legal team, specifically in commercial and IT law to evaluate the accuracy of the outputs of legal prompting. Appreciation of the ethical and professional obligations of lawyers, including confidentiality, privilege and conduct requirements, and the implications of these for AI tool design and data handling.
-
Ability to engage credibly with legally trained professionals, understanding their language, workflows, concerns and priorities without necessarily holding a legal qualification.
-
Understanding of legal risk management frameworks and how operational improvements can help manage and reduce legal risk across an organisation.
Legal AI Expertise & Prompt Engineering
-
Strong working knowledge of Legal AI platforms, with hands-on experience of tools such as Legora AI, Harvey, CoCounsel, Spellbook or equivalent.
-
Demonstrable prompt engineering skills, including the ability to construct, iterate and optimise prompts for complex legal tasks such as contract analysis, risk identification, clause drafting and regulatory research.
Project & Programme Management
-
Strong organisational skills with the ability to manage multiple concurrent workstreams, priorities and deadlines without compromising quality.
-
Experience of managing projects end-to-end, from scoping and planning through execution, testing, deployment and post-implementation review.
Communication & Stakeholder Management
-
Excellent written and verbal communication skills, with the ability to produce high-quality documentation, reports, business cases and training materials.
-
Ability to communicate complex technical and operational concepts clearly to diverse audiences, including senior leaders, lawyers and non-technical business users.
Critical Thinking & Problem Solving
-
Strong analytical and critical thinking skills, with the ability to break down complex problems, evaluate options objectively and identify pragmatic, high-impact solutions.
-
Intellectually curious and self-directed, with a habit of questioning assumptions, seeking evidence and considering second-order effects before drawing conclusions.
Connect to your business - Enabling Functions
Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.
Central business services
We deliver world-class business support services for our people, our clients and our firm. From HR services, technology and digital support and pensions to facilities management, and more - together we are a true enabler for better business.
Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further details as you progress through the recruitment process, or you can contact the Independence team upon request.
Connect with your colleagues
"I love the diversity in the projects that I’m involved in and the opportunity to work with lots of different people from various service lines." – Deloitte employee
Our hybrid working policy
You’ll be based in Bristol or Cardiff with hybrid working.
At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter about the specific working requirements that may apply for your role.
Our commitment to you
Making an impact is more than just what we do: it’s why we’re here. So, we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
We want you. The true you. Your own strengths, perspective and personality. So, we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.
Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.
Connect to your next step
A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.
Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
WPFULL SLICSS BASHSE LOCBRI LOCCAR
