Head of customer experience Work, Jobs in Bristol, Eng (with Salaries)

Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
4d
Head of Marketing
Bristol Bears —Bristol
- £55,000 a year
- Full-time
- Analysis skills
- Leadership
- Communication skills
- Free parking
- Store discount
Quick apply
1d
Head of Property Service Regional Support Team
Ministry of Justice —Bristol
- £50,001 - £70,725 a year
- Full-time
- Hybrid work
- Project management
- Presentation skills
- Annual leave
- Employee discount
8d
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £90,000 - £120,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Customer Experience Manager
Ayvens —Bristol
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
1d
Head of Operations
Bristol Avon Rivers Trust (BART) —Bristol
- £50,000 a year
- Hybrid work
- CRM software
- Management
- Microsoft Office
- Annual leave
Team Administrator
GKN Aerospace —Bristol
- Microsoft Powerpoint
- Microsoft Outlook
- Organisational skills
- Free parking
- Employee assistance programme
5d
Head of PMO
Vertical Aerospace —Bristol
- Full-time
Director of Retail
Weston HospiceCare —Weston-super-Mare
- £58,000 - £63,000 a year
- Full-time
- IT
- Hospice
- Leadership
4h
Guest Focused SIA Door Supervisors (VIP)
Elite Events —Bristol
- From £16 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
1d
Operations Manager
EMED Group —Shepton Mallet
- £36,000 a year
- Weekend availability
- Management
- Data analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Marketing & Growth Lead
AI Top Talents Ltd —Bristol
- £30,000 - £50,000 a year
- Full-time
- In-person
- AI
- Marketing
- Work from home
Quick apply
13d
Head Barista - Spicer+Cole, Queen Sq
Spicer + Cole —Bristol
- £13.50 - £14.00 an hour
- Full-time
- Serving
- Hospitality
- Customer service
- Store discount
- Employee discount
Quick apply
Assistant Manager
Almondsbury Inn & Lounge —Bristol
- £35,000 a year
- Full-time
- Hotel
- Organisational skills
- IT
- Employee assistance programme
Quick apply
12d
Head of Billing
Rider Levett Bucknall —Bristol
- Full-time
- Hybrid work
- Customer service
- Travel
- Gym membership
Quick apply
Deputy Head of Planning Services (Planning Enforcement)
Bristol City Council —Bristol
- £68,653 - £76,046 a year
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Annual leave
- Flexitime
14d
People Development Advisor
Savers —Bristol
- Customer service
- Human resources
- AI
Commercial Administrator
Keepmoat Homes —Bristol
- Full-time
- Organisational skills
- Employee discount
Head of B2C Sales
Cotswold Energy Group —Stonehouse
- Full-time
- Hybrid work
- Sales
- Salesforce
- Bachelor's degree
Quick apply
HR Manager - Bristol (Hybrid)
Space Engineering Services Limited —Brislington
- £40,000 - £47,000 a year
- Full-time
- Employee assistance programme
12d

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Customer Experience Manager

Zellis -
Bristol

Apply Now

Job details

Permanent
4 days ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Data analysis skills
Analysis skills
B2B
SaaS
Communication skills

Full job description

About the role

Help shape exceptional customer experiences that build trust and drive continuous improvement

We are looking for a Customer Experience Manager to join our team, supporting the delivery of a consistent, high-quality customer journey across all channels.

This is a pivotal role responsible for combining hands-on customer support, insight-driven analysis, and operational improvement to enhance the overall customer experience. You will work closely with the Head of Customer Experience and cross-functional teams to resolve complex issues, identify root causes, and implement meaningful improvements.

This is a hybrid role with an expectation to be in the office one day each week across any of our offices. Our offices are based in Peterborough, Watford, Bristol or Birmingham.

What you’ll be doing

In this role, you will:

Manage complex or high-sensitivity customer cases, ensuring effective and empathetic resolution
Analyse customer feedback and behavioural data to identify trends and opportunities for improvement
Support the optimisation of customer journeys, reducing friction and improving satisfaction
Contribute to process improvements, maintaining high-quality documentation, playbooks and knowledge base content
Generate insights through data analysis (e.g. CSAT, NPS, FCR), supporting reporting and decision-making
Collaborate with Product, Engineering and Operations to resolve issues and enhance customer outcomes
Support the adoption of automation and AI tools to improve efficiency and reduce customer effort

Skills & experience

We’re seeking a customer-focused professional who combines strong analytical capability with a passion for improving customer outcomes.

You’ll ideally bring:

Experience handling complex customer enquiries or escalations
Ability to analyse customer data and translate insights into actionable improvements
Strong communication skills, with the ability to engage effectively across teams
A structured, process-driven mindset with a focus on continuous improvement
Confidence working with performance metrics and reporting data
Experience within a B2B SaaS orgnaisation would be advantageous but not essential

Benefits & culture

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

Unstoppable together.
Always learning.
Make it count.
Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

A competitive base salary.
25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
Private medical insurance.
Life assurance 4x salary.
Enhanced pension scheme with company contributions up to 8.5%.
A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

Apply Now

Refine Your Search

head of customer experience jobs in bristol, eng

Customer Experience Manager

Head of Marketing

Head of Property Service Regional Support Team

Manager of Dedicated Implementations - EMEA

Customer Experience Manager

Head of Operations

Team Administrator

Head of PMO

Director of Retail

Guest Focused SIA Door Supervisors (VIP)

Operations Manager

Marketing & Growth Lead

Head Barista - Spicer+Cole, Queen Sq

Assistant Manager

Head of Billing

Deputy Head of Planning Services (Planning Enforcement)

People Development Advisor

Commercial Administrator

Head of B2C Sales

HR Manager - Bristol (Hybrid)

I want to receive the latest job alerts for head of customer experience in bristol, eng

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