Head of operations quality Work, Jobs in Bristol, Eng (with Salaries)

Head of People and Culture
Welsh National Opera Cenedlaethol Cymru —Cardiff
- £60,000 a year
- Full-time
- Hybrid work
- Management
- Administrative experience
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply
11d
Head of Operations
Bristol Avon Rivers Trust (BART) —Bristol
- £50,000 a year
- Hybrid work
- CRM software
- Management
- Microsoft Office
- Annual leave
Head of Operations Quality
Safran —Cwmbran
- Full-time
- Management
- Engineering
- Continuous improvement
- Employee assistance programme
Operations Manager
EMED Group —Shepton Mallet
- £36,000 a year
- Weekend availability
- Management
- Data analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
10d
Head of Property Service Regional Support Team
Ministry of Justice —Bristol
- £50,001 - £70,725 a year
- Full-time
- Hybrid work
- Project management
- Presentation skills
- Annual leave
- Employee discount
13d
Band 8b Head of Estate Operations - Bath
Avon and Wiltshire Mental Health Partnership NHS Trust —Bath
- £66,582 - £77,368 a year
- Full-time
- Leadership
5d
Head of Visitor Experience
Bath Abbey —Bath
- £33,300 a year
- Part-time
- Hybrid work
- CRM software
- Hospitality
- Management
Quick apply
3d
HR Business Partner
The Agincare Group —Bristol
- £39,000 - £42,000 a year
- Nursing home
- Travel
- Human resources
- Referral programme
Quick apply
13d
Project Manager (Medical Support Services)
Leidos —Bristol
- £44,700 - £57,300 a year
- Full-time
- Management
- Project management
- Organisational skills
- Annual leave
- Work from home
4d
Head of Future Development
Forestry England, Westonbirt Arboretum —Tetbury
- £48,765 - £52,557 a year
- Project management
19h
Scheme Manager
Reynolds Porter Chamberlain —Bristol
- Full-time
- Hybrid work
- Management
Department Operations Manager
University of Bath —Bath
- £38,784 - £46,049 a year
- Part-time
- University
- Annual leave
- Employee discount
4d
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Garage Branch Manager
Tyres Direct UK —Bristol
- From £40,000 a year
- Full-time
- Customer service
- English
- Administrative experience
- Store discount
- Employee discount
Quick apply
14d
Front of House Manager
Small Goods —Bristol
- £14.83 - £15.44 an hour
- Full-time
- Hospitality
- Management
- Supervising experience
- Employee discount
- Sick pay
Quick apply
4d
Estates Assistant
University of Bristol —Bristol
- £24,479 - £24,685 a year
- Full-time
- Customer service
- University
- School
10d
Head of Technical Operations
Mitie —Bristol
- Full-time
- Analysis skills
- Organisational skills
- Leadership
- Annual leave
Technical Lead
iFacility —Shepton Mallet
- £35,000 - £38,000 a year
- Full-time
- Computer networking
- In-person
- Free parking
- Gym membership
Quick apply
10d
Mechanical Project Manager
Kane Group Building Services Ltd —Bristol
- Full-time
- Management
- Microsoft Office
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
11d

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head of operations quality jobs near bristol, eng

Head of People and Culture

Welsh National Opera Cenedlaethol Cymru
Cardiff

Quick apply

Job details

Permanent | Full-time
£60,000 a year
11 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Life insurance

Qualifications

Management
ATS
Administrative experience
Supervising experience
Human resources
HRIS
Communication skills
Welsh

Full job description

Head of People and Culture

Reporting to: Executive Director

Working closely with: Director of Finance

Responsible for: People Partner; Senior Health & Safety Manager and Wellbeing lead

The Role

This is a key managerial role, combining operational expertise with a people first approach to nurture a workforce that is inclusive and accountable, ensuring all our work is delivered to the highest standard. You will be pivotal in developing a long-term people strategy in response to the new vision that will ensure WNOCC attracts, develops, and retains the people who will take this company into the next 80 years.

You will thrive in a collaborative environment, building strong relationships across a complex workforce including artists, technicians, partners and colleagues at WNOCC and in our subsidiary Cardiff Theatrical Services. You will be central to driving a culture that is curious, open and forward-looking; whilst putting the wellbeing of our staff at its heart.

Key Accountabilities

Strategic & Operational

Lead and shape our People Strategy, ensuring it aligns people, structures and culture with our values and long‑term ambition, in both our vision and operating model.
Oversee HR operations, recruitment and people processes delivering high‑quality, responsive support to colleagues.
Drive robust, modern employment policies, ensuring they remain legally compliant, up to date with best practice, and reflective of WNOCC’s values and culture.
Provide trusted guidance to colleagues that builds confidence, strengthens people‑management skills, and supports teams to thrive.
Work with the Executive and Management Group to develop and deliver WNOCC’s policies and procedures.
Play an active role in supporting the effective management of business transformation, advising the Executive on strategies to achieve buy-in and commitment from staff.
Play a leading role in driving culture change; embedding values and behaviors across the organisation.
Engineer a step-change in WNOCC’s approach to ED&I, in relation to organisation culture and output. Support WNOCC in positive action champaigns and embed that work throughout the organisation.
Support the Executive to place Cymraeg (Welsh Language and culture) at the forefront of WNOCC’s work.

Business Performance

Track key HR metrics, including but not limited to; Staff engagement & satisafaction, Retention & Turnover and Absence.
Proactively engage with Executive Team and Managers to support colleagues to reach their full potential, overseeing training & professional development of staff.
Support Executive and Managers to address and improve performance and development of colleagues including advising on performance evaluation systems.
Overseeing the development & implementation of the integrated HR / Payroll system.
Monitor employment legislation development, assessing the impact on the Company and developing policies to maintain legal compliance.

Stakeholder Engagement

Work with teams from Audiences & Development to improve internal communications channels to support our people and drive engagement.
Work with the Executive Director and wider team to develop a coordinated and consistent approach to the way the Company engages with all colleagues directly and indirectly.
Work closely with the Executive Director to develop an effective pay & reward system.
Support line managers to ensure that all aspects of team management are carried out in line with our policies and procedures, including recruitment, induction and probation, training, sickness absence, equality diversity and inclusion, health and safety and communication as well as professional development, getting goals and KPIs and annual reviews.
Develop and maintain positive relationships across the Company with a range of stakeholders including Executive, Management Group, Trade Unions and externally with agencies, e.g. HR Systems providers, recruitment agencies, legal advisors etc.

Person Specification

Head of People and Culture

Essential Criteria

CIPD qualified or significant experience in a senior HR role.
Proven experience in organisational development and driving culture change.
Experience working in the arts & cultural sector and/or third sector.
Excellent communication and relationship-management skills, with the ability to work collaboratively across artistic, technical and administrative teams.
Significant experience across key legal and regulatory frameworks, including employment law, Health and Safety, HMRC, GDPR and contract management and their practical application.
Ability to lead and develop an effective and motivated team, ensuring that they consistently meet the desired level of performance.
Proven commitment to embedding diversity, belonging, inclusion, and equality within organisational strategy, aligned with the company’s mission to eliminate barriers for marginalised communities within the cultural sector.
Experience of and commitment to equality, diversity, inclusion and sustainability in professional practice.
A collaborative and supportive working style, with a commitment to team-based delivery.
Right to work in the UK.

Desirable Criteria

Experience working with unions.
Knowledge of theatre, opera and classical music.
Welsh language skills or a willingness to learn and engage with the Welsh language and culture.
Experience working with i-Trent

Terms & Conditions

Salary: £60,000 per annum
Contract Type: Permanent
The position is 35 hours per week.
Notice Period: 1 month
Probationary Period: 6 months
Location: Wales Millennium Centre, Bute Place, Cardiff CF10 5AL

Benefits

33 days annual leave days per annum (inclusive of 8 Welsh bank holidays), rising to 36 days after 5 years’ service
Enhanced family leave policies
Staff are provided with group life insurance cover equal to 3x their annual salary.
Discounted parking at Q Park carpark in Cardiff Bay.
Discounts in selected outlets in Cardiff Bay.
We support colleagues who wish to learn or develop their Welsh language skills and offer optional Welsh lessons at both basic and improver levels.
Employee Assistance Programme: Free, confidential counselling and advice for staff, freelancers, contractors, and their families.
Pension scheme available after three months of employment (4% employer contribution / 4% employee contribution).

Reasonable Adjustments

WNO is committed to an accessible and inclusive recruitment process. If you need any adjustments to support your application or interview, please email [email protected]. We are committed to supporting you at every stage of the process.

How to Apply

All applications must be submitted via the Welsh National Opera's Careers Portal located at: Welsh National Opera | WNO Careers

Deadline for Applications: Closing date for this application is 20th June 2026 at 23:59.

Pay: £60,000.00 per year

Work Location: Hybrid remote in Cardiff CF10

Quick apply

Refine Your Search

head of operations quality jobs in bristol, eng

Head of People and Culture

Head of Operations

Head of Operations Quality

Operations Manager

Customer Experience Manager

Head of Property Service Regional Support Team

Band 8b Head of Estate Operations - Bath

Head of Visitor Experience

HR Business Partner

Project Manager (Medical Support Services)

Head of Future Development

Scheme Manager

Department Operations Manager

Manager of Dedicated Implementations - EMEA

Garage Branch Manager

Front of House Manager

Estates Assistant

Head of Technical Operations

Technical Lead

Mechanical Project Manager

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