Head of service management and operations Work, Jobs in Bristol, Eng (with Salaries)

Head of Logistics - Pet Drugs Online
IVC —Bristol
- Hybrid work
- Analysis skills
- Continuous improvement
- Leadership
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £110,000 - £165,000 a year
- Full-time
- Remote
- Team management
- Travel
- Leadership
- Annual leave
Head of Site Operations
Royal United Hospitals Bath NHS Foundation Trust —Bath
- £79,504 - £91,609 a year
- Full-time
- Management
- Continuous improvement
- Leadership
5d
Global Head of Application Management
Computershare —Bristol
- Full-time
- Work from home
IT Service and Operations Lead
Head Office —Bristol
- Full-time
- AI
Quick apply
Regional Manager - South West
Jollyes Pets —Almondsbury
- £55,000 - £65,000 a year
- Full-time
- Sales
- Customer service
- Data analysis skills
- Annual leave
- Employee assistance programme
5d
Global Head of Application Management- Bristol
FDM Group —Bristol
- Hybrid work
- Training & development
- Leadership
- Annual leave
Project Manager
Diligenta —Bristol
- £43,350 - £54,190 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Team management
- Budgeting
- Employee assistance programme
Quick apply
Head of Marketing
Renewable Exchange —Bristol
- £55,500 - £77,000 a year
- Data analysis skills
- Analysis skills
- School
- Annual leave
Quick apply
Head of Digital Capability
Egis —Bristol
- AI
1h
Office Manager
Head Office —Bristol
- £38,000 - £40,000 a year
- Full-time
- Hospitality
- Bar
- Microsoft Office
Quick apply
Service Delivery Manager
Dental Beauty Partners —Bristol
- £50,000 - £60,000 a year
- Full-time
- Continuous improvement
- Travel
- SharePoint
Quick apply
1h
Internal Auditor
Computershare —Bristol
- Full-time
- AI
- Work from home
Head of Billing
Rider Levett Bucknall —Bristol
- Full-time
- Hybrid work
- Customer service
- Travel
- Gym membership
Quick apply
Purchasing Card Programme Administrator
IVC —Bristol
- Hybrid work
- Communication skills
- Banking
- Free parking
- Annual leave
3d
Head of Applications
Welsh Water —Cardiff
- £115,000 a year
- No degree
- Communication skills
- Free parking
- Annual leave
18h
Business Development Executive
Willmotts Transport Limited —Shepton Mallet
- £40,000 - £45,000 a year
- Full-time
- CRM software
- Customer service
- Business development
- Free parking
Quick apply
22h
Contracts Manager
Leidos —Bristol
- £44,700 - £57,300 a year
- Full-time
- No degree
- Contracts
- Communication skills
- Annual leave
- Work from home
Customer Retention & Upsell Specialist
KERRIDGE COMMERCIAL SYSTEMS CORP —Bristol
- Full-time
- CRM software
- Organisational skills
- In-person
Quick apply
Band 8b Head of Estate Operations - Bath
Avon and Wiltshire Mental Health Partnership NHS Trust —Bath
- £66,582 - £77,368 a year
- Full-time
- Leadership
5d

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head of service management and operations jobs near bristol, eng

Head of Logistics - Pet Drugs Online

IVC -
Bristol

Apply Now

Job details

Qualifications

Stakeholder liaison
Lean
E-commerce
Performance management
Change management
Warehouse management
Analysis skills
Cost efficiency strategy
Continuous improvement
Continuous improvement cycles oversight
Supply chain and logistics experience
Overseeing budgeting and forecasting
Operational strategy development
Employee performance appraisals
Change leadership
Management reporting
Supply chain warehousing
Leadership
Team motivation leadership
Operations leadership experience
Warehouse team management
Analytics
Distribution operations team management

Full job description

Lead Logistics at One of the UK's Fastest-Growing Pet Care Businesses

At Pet Drugs Online, we're passionate about helping pet owners keep their furry family members happy and healthy. With annual sales exceeding £130 million and ambitious growth plans, we're looking for an experienced and driven Head of Logistics Operations to lead our warehousing, supply chain and logistics functions.

This is a fantastic opportunity to take ownership of a high-volume operation, lead a team of around 50 colleagues, and play a key role in shaping the future of our customer experience.

The Role

As Head of Logistics Operations, you'll be responsible for the end-to-end management of our warehouse, logistics partners, facilities and stock operations. You'll ensure products move efficiently from supplier to customer while driving operational excellence, cost efficiency, employee engagement and outstanding service levels.

Working closely with the Director of Operations, you'll help define and deliver the logistics strategy that supports our continued growth. You'd work in a hybrid manner, with 3/4 days on-site in Keynsham expected per week.

What You'll Be Doing

Operational Leadership

Lead and develop our warehouse, stock and facilities teams.
Oversee end-to-end logistics operations, including warehousing, fulfilment, returns, freight and courier management.
Drive improvements in delivery performance, operational efficiency and customer satisfaction.
Ensure compliance with all health, safety and operational regulations.
Manage workforce planning to meet demand during peak trading periods.

People & Culture

Inspire, coach and develop high-performing teams.
Create a positive, accountable and performance-focused culture.
Set clear objectives and conduct regular performance reviews.
Partner with our People & Culture team to deliver an outstanding employee experience.

Planning & Performance

Develop and monitor KPIs across operational, financial and people performance.
Lead forecasting, labour planning and budget management activities.
Provide data-driven insights and reporting to senior leadership.
Identify opportunities for continuous improvement and cost savings.

Strategic Growth

Shape and deliver the logistics roadmap alongside the Director of Operations.
Build strong relationships with suppliers, couriers and distribution partners.
Manage third-party logistics and supply chain contracts to ensure exceptional service and commercial value.
Lead change initiatives, process improvements and operational transformation projects.

What We're Looking For

Essential

✅ Proven leadership experience within logistics, warehousing, fulfilment or distribution
✅ Strong track record of managing high-performing teams in a fast-paced environment
✅ Experience driving operational and process improvements
✅ Excellent knowledge of warehouse health and safety requirements
✅ Strong analytical, planning and problem-solving skills
✅ Experience with stock control systems and operational reporting
✅ Confident communicator who can influence across multiple stakeholders
✅ Adaptable, hands-on leader with a continuous improvement mindset

Desirable

Qualification in Logistics, Supply Chain or Project Management
Knowledge of Lean methodologies or similar continuous improvement frameworks
Experience within an e-commerce business
Pet owner (or simply a love of pets!)

Why Join Pet Drugs Online?

Be part of a successful, high-growth e-commerce business.
Make a genuine impact on operational performance and customer experience.
Lead a large, dedicated team in a business that values innovation and continuous improvement.
Work in a fast-moving environment where your ideas and leadership will shape the future.

Ready to take the next step in your logistics leadership career? We'd love to hear from you.

Apply today and help us deliver fantastic service to pet owners across the UK.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

head of service management and operations jobs in bristol, eng

Head of Logistics - Pet Drugs Online

Manager of Dedicated Implementations - EMEA

Head of Site Operations

Global Head of Application Management

IT Service and Operations Lead

Regional Manager - South West

Global Head of Application Management- Bristol

Project Manager

Head of Marketing

Head of Digital Capability

Office Manager

Service Delivery Manager

Internal Auditor

Head of Billing

Purchasing Card Programme Administrator

Head of Applications

Business Development Executive

Contracts Manager

Customer Retention & Upsell Specialist

Band 8b Head of Estate Operations - Bath