Helpdesk Work, Jobs in Bristol, Eng (with Salaries)

IT Service Desk Agent
TRG UK Ltd —Bristol
- £26,500 a year
- Full-time
- Software troubleshooting
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
12d
Facilities Coordinator
JLL —Bristol
- Travel
Facilities Coordinator
NAB-Jones Lang LaSalle Services —Bristol
- Full-time
- Travel
- In-person
Quick apply
2nd Line Support Analyst
Sharp —Bristol
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
- Annual leave
- Life insurance
IT Service Desk Engineer
Bupa Dental Care —Bristol
- Full-time
- Hybrid work
- Microsoft Office
- IT
- In-person
11d
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
12d
Receptionist/Administrator
Cotham School —Bristol
- From £8,465 a year
- Part-time
- Microsoft Office
- Accounting
- Front desk
- Free parking
- Employee assistance programme
Quick apply
11d
IT Engineer - Schools - L1/L2 - North Somerset / Bristol Area - £27k to £30k
Soltech IT —Bristol
- £27,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Annual leave
Quick apply
Facilities Helpdesk Manager
CBRE —Newport
- Full-time
- Time management
Multiskilled Host
CBRE —Bristol
- Full-time
- Customer service
- Continuous improvement
- Communication skills
- Employee discount
IT Support Engineer
Giacom —Bristol
- £26,250 a year
- Customer service
- Windows
- Communication skills
- Annual leave
Quick apply
Sales Administrator
TRG UK Ltd —Bristol
- £25,500 - £26,000 a year
- Full-time
- Sales
- Salesforce
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
10d
IT Applications Support Technician
Osborne Clarke —Bristol
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
IT Field Engineer – Based in Cardiff or Bristol
Renault UK —Bristol
- £35,700 a year
- Full-time
- Travel
- Organisational skills
- Annual leave
- Employee discount
Multi-Skilled Host
CBRE —Bristol
- From £29,000 a year
- Full-time
- Customer service
- Continuous improvement
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
Shared Services Support Administrator
Roc Technologies —Bristol
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
AC Technical Support Advisor
Daikin Industries Ltd. —Bristol
- Full-time
- Schematics
- Communication skills
Quick apply
Brunel: Service and Installation Administrator
Obsequio Group —Bristol
- From £25,500 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
Quick apply
11d
IT Service Desk Technician
Osborne Clarke —Bristol
- Monday to Friday
- Azure
- Customer service
- Microsoft Office
3d
Service & Installation Administrator
Brunel Security —Portishead
- From £25,500 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Quick apply

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IT Service Desk Agent

TRG UK Ltd
Bristol

Quick apply

Job details

Permanent | Full-time
£26,500 a year
12 days ago

Benefits

Free parking
Company pension
Sick pay
On-site parking

Qualifications

Desktop support
Software troubleshooting
Technical support
IT support
Communication skills
Help desk

Full job description

IT Service Desk Agent

TRG Solutions Ltd

Bristol, BS16 7FL

Full-time, Permanent

Reporting to: Technical Helpdesk Manager

Salary: £26,500

About the Company

TRG is a leading Managed Services Provider (MSP), delivering innovative IT solutions and support to a diverse portfolio of clients across multiple industries including field service, transport & logistics, and retail. We pride ourselves on our ability to deliver reliable software, hardware, services, and connectivity that empower our clients to focus on their core business objectives.

About the Role

As a key member of our Managed Services team, you will play a critical role in managing customer service enquiries in line with company procedures and goals to ensure high levels of customer satisfaction. Acting as the primary point of contact for Managed Service customer queries, you will work closely with Account Managers, the Technical Team, and Operations.
The ideal candidate will bring a proactive attitude, excellent attention to detail, and a genuine passion for delivering exceptional service. Experience in desktop/laptop support is highly desirable, as the role involves troubleshooting and resolving issues with end-user devices. Knowledge or experience with Microsoft 365 is particularly advantageous.

Key Responsibilities

Resolve Managed Service customer incidents in line with agreed SLAs
Provide desktop and laptop support for end-users, ensuring swift resolution of hardware and software issues
Collaborate with third-party support teams to address and resolve end-user incidents
Redirect customer enquiries to the appropriate department promptly and monitor responses to maintain customer satisfaction
Manage and organise the general service desk ticket queue, including immediate closure of spam and duplicate tickets
Regularly update customers on ticket and order statuses
Resolve ServiceHub issues and assist with user setup requirements
Produce reports on customer service performance as required
Undertake additional reasonable tasks delegated by the line manager

Knowledge, Skills, and Experience Required

Knowledge of working with an ITSM tool is desirable but not essential
Experience in a service desk, helpdesk, contact centre, or desktop/laptop support role is highly desirable
Familiarity with Microsoft 365 is particularly advantageous
Strong customer-focused mindset, prioritising customer satisfaction
Proactive and self-motivated, with the ability to work under pressure and meet tight deadlines
Excellent verbal and written communication skills
Strong team player who can also work independently when necessary
Strong interpersonal skills, with the ability to build effective relationships at all levels
Adaptable and willing to embrace change and new challenges
Interest in mobile technology and IT support
Exceptional attention to detail, with confidence to seek support when required

Competitive Package

£26,500 per year
37.5 hours a week (flexibility on hours to be worked)
25 days holiday, rising to 27 days after 3 years’ service (plus Bank Holidays), pro rata
Pension scheme
On-site car parking within business park

Work Location: In person

Job Types

Full-time, Permanent

Schedule

Monday to Friday
Work Location: In person

Pay: £26,500.00 per year

Benefits:

Company pension
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

helpdesk jobs in bristol, eng

IT Service Desk Agent

Facilities Coordinator

Facilities Coordinator

2nd Line Support Analyst

IT Service Desk Engineer

Service Desk Advisor (First Line Helpdesk)

Receptionist/Administrator

IT Engineer - Schools - L1/L2 - North Somerset / Bristol Area - £27k to £30k

Facilities Helpdesk Manager

Multiskilled Host

IT Support Engineer

Sales Administrator

IT Applications Support Technician

IT Field Engineer – Based in Cardiff or Bristol

Multi-Skilled Host

Shared Services Support Administrator

AC Technical Support Advisor

Brunel: Service and Installation Administrator

IT Service Desk Technician

Service & Installation Administrator

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