Helpdesk Work, Jobs in Bristol, Eng (with Salaries)

IT & Applications Support Engineer
Haseltine Lake Kempner —Bristol
- Full-time
- Hybrid work
- Travel
- Communication skills
Front Line Support Consultant
Lumera —Bristol
- Monday to Friday
- Hybrid work
- Communication skills
4d
2nd Line IT Support Technician – Helpdesk & Projects
Tech-Wales Ltd —Portishead
- £34,000 - £37,000 a year
- Full-time
- Travel
- SharePoint
- In-person
- Free parking
- Sick pay
Quick apply
5d
Service Coordinator
MSA, The Safety Company —Yate
- Full-time
- Remote
- Computer literacy
- Communication skills
4d
Helpdesk Manager
Shield Services Group Ltd —Hanham
- Full-time
- Continuous improvement
- Team management
- In-person
- Life insurance
Quick apply
Helpdesk Team Leader
Wiltshire Council —Trowbridge
- £34,434 - £36,363 a year
- Full-time
- Hybrid work
- Continuous improvement
Bristol-Based IT Technician - Schools/Business - 1st/2nd Line
Soltech IT —Bristol
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Google Suite
- SharePoint
- In-person
- Free parking
- Work from home
Quick apply
13d
Senior Hub ICT Technician
E-ACT Montpelier High School —Bristol
- £32,597 - £36,363 a year
- Computer skills
- School
- Annual leave
- Employee assistance programme
4d
Service Coordinator
MSA Safety —Yate
- Full-time
- Microsoft Outlook
- Computer literacy
- Data entry
3d
Helpdesk Manager
Shield Environmental Services —Hanham
- Continuous improvement
- Team management
- In-person
- Life insurance
IT Services Administrator
Midsomer Norton Schools Partnership —Radstock
- £31,537 - £33,699 a year
- Full-time
- Travel
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
10d
Facilities Assistant
NAB-Jones Lang LaSalle Services —Bristol
- Full-time
- Front desk
- In-person
Quick apply
Facilities Assistant
JLL —Bristol
- Front desk
[260820] IT Services Technician
The Springfields Academy —Calne
- £26,824 - £29,540 a year
- Call to connect
- In-person
- Communication skills
- School
- Employee assistance programme
10d
1st Line IT Support Engineer
Mintivo Ltd —Chippenham
- £21,500 - £25,000 a year
- Weekend availability
- Microsoft Outlook
- Travel
- SharePoint
- Referral programme
Quick apply
Digital Support Technician Apprenticeship
St Monica Trust —Cote
- £20,475 - £23,205 a year
- Full-time
- Computer skills
- Communication skills
4d
IT Applications Support Technician
Osborne Clarke —Bristol
- Microsoft Word
- CRM software
- Continuous improvement
Team Leader
Lancer Scott —Bristol
- Up to £32,000 a year
- Full-time
- Analysis skills
- Team management
- Mentoring
Sales Administrator
Office Tech Suite —Bristol
- From £26,500 a year
- Full-time
- CRM software
- Microsoft Office
- Administrative experience
Quick apply
10d

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IT & Applications Support Engineer

Haseltine Lake Kempner
Bristol

Apply Now

Job details

Full-time

Qualifications

Technical troubleshooting
Desktop support
Incident queue management
User account provisioning
Ticket management
Microsoft Exchange
User account management
ITIL
Computer hardware
System testing
Ticket management systems
Application support
Communication skills
Active Directory
Mobile devices

Full job description

Who we are:
HLK are an IP powerhouse comprising over 200 people in 5 locations, providing a full suite of IP
services advising across the globe and in all technical and scientific disciplines. We secure intellectual property rights for our clients, who are at the forefront of technological development in the electronics, engineering, chemical and biotechnology sectors.

Why work for HLK:
Our clients expect only the best from us and that is what we deliver. The work here is progressive and challenging yet rewarding. We’re aware that our people are at the heart of everything we do, it’s why we invest in each employee’s professional development, run a yearly wellbeing programme, and not only listen to feedback, but act on it.

You will be responsible for:
As part of the IT Services Team, this role will provide crucial day to day support to our colleagues on both our Microsoft 365 and in-house systems.

IT support:

Manage helpdesk queues to ensure timely resolution of issues
Provide hardware support for our fleet of laptops and docks/monitors
Mobile phone support for corporate iPhone users, and assist with accessing company resources on personally owned devices
Assist with network connectivity issues
Manage AD/Azure AD user accounts for starters/leavers
Ensure our asset management database is constantly kept up to date
Provide new users with a basic IT induction
Manage Microsoft Exchange Online / Teams groups and distribution lists
Provide IT assistance for equipment rollouts / office refurbishments
Provide IT assistance for our meeting room equipment.

Application support:

Provide triage support for our internal automated processes
Assist colleagues with issues using our main systems
Support our end-users with Microsoft 365 applications
Maintain our helpdesk system (adding categories etc)
Assist with our Phishing awareness system.

About you
We are looking for an organised individual with a keen eye for detail and a good technical background. The ideal candidate will have excellent communication and problem-solving skills, be willing to embrace new technologies such as automation/AI and have the appetite to incorporate them into their role.

This role would ideally suit an IT Support Engineer with a minimum of three years of supporting general IT and user applications and two years of 2nd line support.

Required - at least 3 years of hands-on experience with:

Active Directory administration
Windows 11 / Microsoft 365 user support
Laptop hardware maintenance
Use of a ticket-based helpdesk system
Strong problem-solving and troubleshooting skills
Excellent customer-focussed communication and collaboration abilities
Video Conferencing Equipment.

Advantageous:

Experience of Azure and Azure AD
Relevant Microsoft / CompTia qualifications

Apple iPhone / iOS experience
Power Automate
Software systems testing
ITIL.

HLK offers a great work/life balance, a friendly and supportive working environment with the opportunity of hybrid working. Travel may occasionally be required to our offices in London / Leeds / Munich or Glasgow.

To apply, please click on the ‘Apply for this job’ button and follow the instructions. If you would like to discuss this role further, please contact us at [email protected]. Please note we do not accept applications from job boards, please apply directly on our website to be considered.

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Refine Your Search

helpdesk jobs in bristol, eng

IT & Applications Support Engineer

Front Line Support Consultant

2nd Line IT Support Technician – Helpdesk & Projects

Service Coordinator

Helpdesk Manager

Helpdesk Team Leader

Bristol-Based IT Technician - Schools/Business - 1st/2nd Line

Senior Hub ICT Technician

Service Coordinator

Helpdesk Manager

IT Services Administrator

Facilities Assistant

Facilities Assistant

[260820] IT Services Technician

1st Line IT Support Engineer

Digital Support Technician Apprenticeship

IT Applications Support Technician

Team Leader

Sales Administrator

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