Join Severnvale PCN as a Care Coordinator – Prescription Clerk
At Severnvale Primary Care Network, we’re committed to delivering organised, reliable, and well-coordinated care for our community. In this role, you’ll play a key part in ensuring patients receive the right medication and timely support.
Job summary
The Care Coordinator – Prescription Clerk role is primarily focused on managing medication requests and handling prescription-related enquiries. As part of the Severnvale Primary Care Network (PCN), the post holder will also work closely with healthcare professionals and non-clinical teams to ensure patients receive seamless, well-coordinated care.
A key part of this role is supporting repeat prescribing systems, medicines optimisation, and efforts to reduce medicines waste—all with the goal of improving patient outcomes, particularly for those with long-term conditions.
The Care Coordinator – Prescription Clerk will work to support the medication for patients in care homes and for those who require medication compliance aids, helping to ensure safe, efficient, and maximising patient outcomes.
We are looking to recruit 1 member of staff to work the following hours
Hours per week: 37.5 hours per a week
9:30-5:30 with a 30 minute break
Full training will be provided.
Primary Duties & Areas of Responsibility
- To process repeat prescriptions on a daily basis ensuring compliance with the Prescription Hub protocols and standard operating procedures. All in an acceptable timeframe.
- To deal with prescription queries from patients, carers, GP practice staff, community pharmacy staff, appliance suppliers, care home staff and healthcare professionals.
- Perform good house-keeping of repeat medication, e.g. medication reconciliation, medication synchronisation, removal of ‘old’ medication as guided by the pharmacy technicians/pharmacists.
- Effectively liaise with external services, i.e. Community Pharmacies
- Providing patients with high quality, easy to understand information to assist them in making choices about their care and assisting with queries around medication with support of the PCN Pharmacy Team.
- Proactively identifying patients through admissions and discharge data
- Working with patients, their families or carers and the Multi-Disciplinary Team (MDT), to capture patient needs and wishes, support the development of Personalised Care Support Plans (PCSP) for each patient and help identify and highlight medication compliance and concordance issues.
- Attend and contribute to MDT as required (e.g., care home residents).
- Creating and maintaining accurate and relevant records, including in patient medical records and communicate progress or issues with managerial or clinical staff as appropriate
- Working closely with GP practices and PCN healthcare staff to identify and work with a cohort of people to support their personalised care requirements
- To provide excellent customer care, demonstrating empathy, patience, and a holistic approach to patient care, with commitment to follow-through care plans and build effective working relationships
- Coordinating the monitoring of patient’s long-term conditions where appropriate
- Work with patients to understand their level of knowledge, skills and confidence when engaging with their health, wellbeing and prescribing needs
- To support in the delivery of Quality and Outcomes Framework, enhanced services and other service requirements on behalf of the PCN
- To contribute to public health campaigns (e.g. flu and Covid vaccination clinics)
- To understand the common need and safeguarding issues of vulnerable patient groups, including the elderly; housebound and those with long term conditions including physical and mental disabilities
- To undertake all mandatory training and induction programmes
- To attend a formal appraisal with your manager at least every 12 months. Once performance/training objectives have been set, progress will be reviewed on a regular basis so that new objectives can be agreed.
- To work weekends as and when required
Person Specification:
- GCSE Grade A- C in English and Maths or equivalent.
- Qualified to Level 2 or 3 Diploma in Health and Social Care or equivalent would be desirable.
- Previous experience in a Practice or health and social care role would be advantageous.
- Experience of customer/patient contact and ability to use initiative and work independently prioritising workload and managing deadlines.
Pay: £12.71 per hour
Benefits:
Work Location: In person
