This vacancy is not eligible for Visa Sponsorship. Please do not apply unless you have another means of establishing a right to work.
At NHS Blood and Transplant (NHSBT) we work with our incredible donors and donor families to enable their generous donations to change and save the lives of patients every single day. Our organisation doesn’t just facilitate blood donation, a key area of our service is Organ and Tissue Donation and Transplantation (OTDT) and this is where we need you.
We’re looking for organised, confident communicators - particularly those with experience in busy administrative or call centre environments - to join our dedicated Hub Operations team. The Hub plays a critical role in the transplant pathway, facilitating around 1,600 donations each year, managing over 39,000 organ offers, and helping ensure that thousands of patients receive life-saving or life-enhancing transplants.
As an Operations Coordinator, you’ll coordinate the administration behind matching and allocating organs for transplantation across the UK, Republic of Ireland and European Organ Exchange organisations24 hours a day, 365 days a year.
This is not a clinical role, and no clinical experience is required. Instead, you’ll use your strong coordination, communication and IT skills to support this life-saving process. You’ll work in a fast-paced, call centre-style environment, managing multiple calls and tasks each shift, and playing a crucial part in making successful transplants happen.
Want to find out more? Hear what our Operations Coordinator / Organ Allocation Specialist Hannah has to say here: https://youtube.com/shorts/gWggcLxp4m8?feature=share
In this role your responsibilities will include:
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Communicating - Handle incoming and outgoing calls with clinical teams, labs, and transplant centres staff both nationally and internationally, in a clear and professional manner.
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Recording information relating to organ offering on national IT systems quickly and accurately.
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Coordinate logistics, including arranging transport for organs and specialist teams.
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Coordinate with transplant centres in relation to registration of urgent patients awaiting transplantation, capturing and recording transplant outcome information and removing patients from the waiting list following transplantation.
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Coordinate with research studies around placings organs for research where they have been deemed unsuitable for transplantation.
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Acting as the onsite emergency contact during out of office hours for the Organ Donation and Transplantation teams.
You will be required to take part in a rota to support 24/7 working. Shifts include day, night, weekend and bank holiday. You will receive notice in advance of the shifts and on-call to be covered.
Experience and Knowledge
- Experience of working in a busy office environment, handling conflicting deadlines and priorities.
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Experience of working in an administrative role.
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Experience of working with Information Technology using Microsoft Office packages (Word, Excel and PowerPoint).
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Experience of using IT systems to produce reports and correspondence which are timely, professional and accurate.
Qualifications and Training
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Equivalent experience in a similar role or NVQ Level 4.
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No clinical or medical background required.
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary - donate blood, blood products, organs, tissues, or stem cells to save someone in need.
Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.
You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.
Flexible working options we promote flexible working where the role allows. We’re happy to discuss what flexibility might look like for you.
Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions
Supportive learning culture - we’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
Health and wellbeing support we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible.
As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.
You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website:
Read about our application process
Learn more about our culture at NHSBT
To learn more, please see the job description and person specification. These can be accessed via the link below, or by clicking ‘Apply’ if you are viewing this advert on another site.
We have several positions available on both permanent and fixed term contracts, working full time at 37.5 hours per week.
We are also holding the following virtual sessions for you to learn more about this role prior to submitting your application:
Session 1: 2pm 3pm on 27th July 2026.
Session 2: 7pm 8pm on 29th July 2026.
To book your place to attend please reach out to [email protected]
This vacancy will close at 23:59 on Monday 3rd August 2026. This vacancy may close sooner than the advertised deadline if we receive a high volume of applications, so we recommend applying early.
The assessment process for this role will include: a single interview and an assessment centre. Interviews are anticipated to be held week commencing 10th August 2026 subject to confirmation.
For informal enquiries please contact:
Name: Bethan Pezzack
Job Title: Operational Lead Hub Operations
Contact Details: [email protected]
