Resolution specialist Work, Jobs in Bristol, Eng (with Salaries)

Senior Customer Solutions Specialist
Devon Bay Solutions —Thornbury
- £30,000 a year
- Weekend availability
- Computer literacy
- Continuous improvement
- Mentoring
- Free parking
- Life insurance
Quick apply
Customer Experience Agent (Curve)
Lloyds Banking Group —Bristol
- £22,200 - £27,530 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Employee discount
1d
Contract Paralegal - Financial Litigation
TLT —Bristol
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Organisational skills
Securities Operations Services Specialist
Computershare —Bristol
- Full-time
- Hybrid work
- Analysis skills
- Work from home
14d
Trainee Leakage Inspector
Bristol Water —Bristol
- £27,566 - £31,873 a year
- Rotating shift
- Analysis skills
- Driving
- Computer skills
Drone Pilot and Client Support Specialist
Perceptual Robotics —Bristol
- Full-time
- Hybrid work
- Travel
- Training & development
- Flexible schedule
Quick apply
Customer Service Manager
Elements Solutions Inc —Bristol
- From £55,000 a year
- CRM software
- Data analysis skills
- Continuous improvement
- Free parking
- Employee assistance programme
Assistant Project Manager (PMO)
WSP —Bristol
- Part-time
- Hybrid work
- Microsoft Office
- Contracts
- SharePoint
- Flexitime
- Work from home
5d
Commissioning Manager
Kane Group —Bristol
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Management
- Annual leave
- Employee assistance programme
Quick apply
Customer Experience Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Data analysis skills
- AI
- Communication skills
- Work from home
- Employee discount
Quick apply
Snr Customer Care & Resolutions Specialist
MillerKnoll —Melksham
- Full-time
- CRM software
- Continuous improvement
- Organisational skills
Customer Case Handler
Wessex Water —Trowbridge
- Communication skills
- Time management
5d
Customer Solutions Specialist
Devon Bay Solutions —Bristol
- £28,000 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- Computer literacy
- Driving
- Free parking
- Work from home
Quick apply
6d
Member Support Specialist – Nights & Weekends
Bond OpCo, LLC —Trellech
- 8 hour shift
- In-person
- Communication skills
- Annual leave
- Flexible schedule
De-Risking Operations Lead
XPS Pensions Group —Bristol
- Full-time
- Continuous improvement
- Team management
- Organisational skills
- Employee discount
- Referral programme
EPC Sourcing Lead
Baker Hughes —Nailsea
- Full-time
- PMP
- Bachelor's degree
- Life insurance
1h
Customer Success Specialist
Furniturebox UK —Warminster
- £26,000 - £27,000 a year
- Weekend availability
- Hybrid work
- CRM software
- Customer service
- Computer literacy
- Work from home
- Employee assistance programme
Quick apply
Vehicle Procurement Aftersales Lead
Ayvens —Bristol
- £40,000 - £54,000 a year
- Full-time
- Organisational skills
- Communication skills
- Free parking
- Annual leave
14d
Supply Chain Specialist
Babcock International —Bristol
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
7d
Property Manager | No Weekends | £31.4k Package | Supportive Team
The Bristol Residential Letting Co —Bristol
- £31,400 a year
- Full-time
- In-person
- Negotiation
- Health & wellbeing programme
- Flexitime
Quick apply
7d

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Senior Customer Solutions Specialist

Devon Bay Solutions
Thornbury

Quick apply

Job details

Permanent | Full-time
£30,000 a year

Benefits

Free parking
Casual dress
Company pension
Private medical insurance
Life insurance
Sick pay
On-site parking

Qualifications

Financial Conduct Authority guidelines
Computer literacy
Mentoring junior staff
Complaint handling
Technical support
Insurance claims handling experience
Continuous improvement
Mentoring
Organisational skills
Computer skills
Professional development mentoring
Customer interaction
Insurance claims experience
Communication skills

Full job description

Devon Bay Solutions is a trusted provider of property repair and home emergency services across the UK. We also manage a wide range of insurance claims, including First Notification of Loss (FNOL), Legal Expenses, Mediation and Vehicle Assistance.

As our business continues to grow, we're looking for an experienced Senior Customer Solutions Specialist to join our team. This is an excellent opportunity for an experienced claims or customer service professional who enjoys mentoring others, sharing technical knowledge and leading by example while continuing to deliver an exceptional customer experience.

The Role

As a Senior Customer Solutions Specialist, you'll play a key role in supporting both our customers and our team. Alongside managing your own caseload, you'll provide day-to-day technical guidance, support colleagues with complex queries, help prioritise workloads and contribute to maintaining the high standards of service our customers expect.

Working closely with the Head of Quality & Productivity, you'll help drive performance, quality and continuous improvement across the department.

Key Responsibilities

Handle complex customer claims from First Notification of Loss (FNOL) through to resolution.
Support colleagues with technical guidance and assistance on complex cases.
Act as an escalation point for customer queries and complaints.
Verify policy cover and ensure claims are validated accurately.
Coordinate emergency repairs with our approved contractor network.
Monitor claim progress and ensure service level agreements are consistently achieved.
Assist with prioritising and distributing workloads across the team.
Help coach and develop team members through ongoing support and knowledge sharing.
Maintain accurate claim records and documentation.
Ensure compliance with FCA regulations, data protection legislation and company procedures.
Promote a positive, collaborative and customer-focused team environment.

About You

We're looking for someone who combines excellent customer service skills with strong technical knowledge and a genuine passion for supporting others.

You'll have:

Previous experience within insurance claims, assistance services or a regulated customer service environment.
Strong understanding of claims handling and customer service best practice.
Experience managing complex customer enquiries.
Excellent communication and interpersonal skills.
The confidence to coach, mentor and support colleagues.
Strong organisational skills with the ability to prioritise workloads effectively.
Excellent attention to detail and problem-solving abilities.
The ability to remain calm and make sound decisions in a fast-paced environment.
Confidence using multiple computer systems simultaneously.

Previous experience in a senior, team leader or mentoring capacity would be advantageous but is not essential. We're looking for someone with the right attitude, technical knowledge and a passion for helping others succeed.

Working Hours

Shift rotation between 8:00am and 8:00pm, five days per week, including some weekends (with a weekday off when working weekends.

How to Apply

If you're interested in joining our team, we'd love to hear from you. Please send your CV to [email protected] or hit Apply Today to submit your application.

We look forward to hearing from you!

Pay: £30,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
Life insurance
On-site parking
Private medical insurance
Sick pay

Application question(s):

Do you have access to your own car due to the location?

Work Location: In person

Quick apply

Refine Your Search

resolution specialist jobs in bristol, eng

Senior Customer Solutions Specialist

Customer Experience Agent (Curve)

Contract Paralegal - Financial Litigation

Securities Operations Services Specialist

Trainee Leakage Inspector

Drone Pilot and Client Support Specialist

Customer Service Manager

Assistant Project Manager (PMO)

Commissioning Manager

Customer Experience Manager

Snr Customer Care & Resolutions Specialist

Customer Case Handler

Customer Solutions Specialist

Member Support Specialist – Nights & Weekends

De-Risking Operations Lead

EPC Sourcing Lead

Customer Success Specialist

Vehicle Procurement Aftersales Lead

Supply Chain Specialist

Property Manager | No Weekends | £31.4k Package | Supportive Team

I want to receive the latest job alerts for resolution specialist in bristol, eng

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