We are currently recruiting for a Uropa Sales Support Executives
Starting Salary - £27,747
Working Monday – Friday 8:15am – 5pm Or 8am - 4:45pm
Hybrid working available after settling in period
In order to ensure fully support the company’s growth we are looking to recruit an additional Sales Support Executive for our Uropa division dealing with the Wholesale Department. The successful candidate will be responsible for, managing existing relationships with our network of catering equipment distributors, providing exceptional service, and ensuring we are easy to do business with. You will have a 2 week induction to ensure you are fully familiar with our key systems and processes, and you will then be gradually introduced to the different aspects of the role, at a pace that suits you.
You will join a team of just under 30 colleagues, so there will be plenty of support and a lively atmosphere that will help nurture your development as you learn the skills of the job from your peers, your buddy and your line manager. This is a great role for a Sales Support Executive who is looking to work for a market leading business who can offer a great range of career paths.
We recognise that people are our biggest asset and we aim to offer a supportive work environment in which all people can thrive. We therefore fully support a hybrid working model after a period of training, this would be 2 days a week working from home and 3 days a week at our modern open plan office in Avonmouth, Bristol.
About You
We are looking for someone who enjoys talking to customers and building relationships. You will ideally come from a sales and customer service background. You will need to be confident with making outbound calls to customers, suppliers and internal colleagues. This role requires strong administration experience as you will be working in a shared mailbox to respond to customer queries, processing orders, quotes, and product sourcing.
Key Accountabilities
- To be the support network for all stakeholders, answering inbound Calls & Emails, offering a one stop resolution for all; where this is not possible, agree call backs to customers until resolutions are achieved.
- Work collaboratively with clear and concise communication with our Internal Sales Team, External Sales Team, and the Wider Business Network, to drive revenue and provide market leading customer experience.
- Achieve revenue and margin targets for our customer base, using control frameworks & authority limits, to ensure margin thresholds are adhered to.
- Take ownership of tasks and see them through to completion.
- Follow company guidelines to keep GDPR maintained.
- To live the Uropa (Nisbets) vales & behaviours.
- Answering inbound phone calls, emails, processing orders, quotes & making any outbound phone calls as and when required.
- Registering new accounts and maintaining accurate dealer records.
- Resolving Invoice disputes.
- Resolve any carrier issues presented to the team via our delivery partners.
Key Skills
- Excellent customer service skills.
- Good communication and negotiation skills.
- High accuracy and attention to detail.
- An understanding of sales principles and customer service practices.
- Computer literacy, IT skills, and typing skills.
- Proactive approach to problem solving.
- General level of education, GCSE or equivalent in Maths and English.
- Willingness to develop and be open to learning new skills.
Benefits
- Competitive base salary with an annual performance related bonus which can be up to 3%
- 25 days holiday plus your birthday off!
- Option to earn 4 additional days holiday or a cash bonus, based on your attendance.
- Heavily subsidised canteen on site serving a range of hot food and drinks
- Access to discounts and cashback across hundreds of retailers via our platform called The Kitchen
- Huge discounts on our full range of products, with up to 60% off our own brand labels
- Access to a confidential Employee Assistance Programme with Health Assured offering 24/7 advice and guidance
- On going training and support through our learning management system which houses a broad range of courses and content, with the chance to also take industry recognised qualifications
About Us
Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that not only colleagues but also our potential future colleagues are treated fairly and with dignity and respect.
Therefore, please inform us of any reasonable adjustments that we may need to make to the application or interview process.
Here at Nisbets, we aim high and we dream big. From a one-man operation in 1983, to the UK’s market leader today – it’s always been our determination to hit whatever goal we set ourselves, no matter how big. And we’ve done it time and time again.
We’re looking for experts. Passionate, forward thinkers who obsess about our customers as much as we do. We need strivers, trailblazers and problem solvers who are as determined to grow, develop and succeed as we are.
We’re determined to take the next step. But we need your help to do it. It’s all about you.
If you’re looking for a forward-thinking business on which to leave your mark; where your work is valued; Where you’ll test your skills and then develop them further than you thought you could - Nisbets is for you.
You’ll be pushing the boundaries with us, day in day out. You’ll work in a fast-paced, ever changing environment. You’ll collaborate with a wide range of other experts around the business, bringing big ideas to life, and play a leading role in taking our journey to the next level.
We are a business with heart. From the small indie diner to the Michelin-star restaurant, Nisbets deliver the equipment they need to excel. If you join our team you’ll be working in a family-owned business that isn’t afraid to let you grow. That understands the value of innovation. And that puts our impact on the environment, our commitment to ethical trading and our determination to being a fully transparent business at the forefront of all we do.
Ready to take the next step with us? Apply today.
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