About the role
You’ll be working at the heart of our business, acting as the bridge between our Sales and Marketing ambitions to get closer to our customers, and the technology that makes them possible. You’ll play a key role in our overall approach to business systems and enabling data.
Key responsibilities of the role include:
Taking ownership of our Zoho CRM solution and the data that enable it, ensuring our systems don’t just “work”, but actively empower our teams to operate with total confidence and clarity.
Working collaboratively to discuss current and potential initiatives, and help prioritise and implement improvements where they drive value.
Providing first line functional CRM support to teams across Mayden.
Playing a key role in our strategy and approach to business systems and the data that enables them.
Ensuring accurate documentation and user guides, and helping to strengthen our skills to get the best out of Zoho CRM and related applications.
Configuring and maintaining reporting functions within Zoho CRM, including building knowledge of automations, both internal and external.
About You
We are looking for an experienced and motivated individual to join our Business Data team. The ideal candidate will be self-starting, logically-minded and detail-oriented. You will have experience of taking ownership of small projects/initiatives, and a passion for helping businesses to function more effectively.
We are looking for someone who takes pride in their work and is ready to bring their skills & experience to the team including:
Technical Skills and Experience
Functional experience configuring, customising, and maintaining CRM solutions. You understand how CRM solutions interact with related applications to create a seamless, end-to-end operational flow.
Skilled at building and using dashboards and reports that enable actionable insights for sales and marketing functions.
Able to support mapping a complex customer journey and identify where a process is lagging, then help to redesign it to be more effective.
You understand how data flows between systems. Ensure data integrity is maintained across every touchpoint. Demonstrable experience of data quality management.
Agile problem solving - you thrive in environments that move fast. You’re comfortable with iterative development, testing solutions, and pivoting quickly when business needs evolve.
Team working skills
We believe that technical skills and experience are only part of your story. At Mayden, our culture is built on how we work together to solve problems.
We’re looking for someone who can answer "yes" to the following:
Can you proactively solve problems within a multi-disciplinary team, collaborating with both technical and non-technical colleagues?
Are you passionate about using technology for good? We look for people who care about the impact of their work.
Do you have a track record of good self-organisation, communication, and a flexible approach to work?
Are you as keen to learn new technologies and skills as you are to mentor and contribute to the development of others?
Are you willing to work in a team and collaborate even when it’s hard?
Please note:
We use AI tools internally and externally as part of our work, we support our clients to use them thoughtfully, and we know many candidates will use them too. When used well, AI can be a helpful support to, but not a replacement for, human thinking, creativity or judgement.
We strongly encourage applicants to ensure their applications authentically reflect their own experience and capability. Our recruitment decisions are always made by people. We're interested in your skills, your curiosity, and how you approach problems.
If you choose to use AI tools for formatting or assistance, please use them ethically and responsibly, make it clear how and where you have used them, and take care to review and personalise your application accordingly.
Benefits
We offer exciting opportunities to learn new skills and an excellent package of benefits including:
Health & Security: Life assurance, private health insurance, and company pension.
Growth: Personal training and conference budget to support your professional development.
Wellbeing: Onsite gym and 25 days annual leave plus bank holidays (with the option to buy or sell leave post-probation).
Commuting: Onsite parking, including EV charging points.
Flexibility: A flexible ‘place of work’ policy.
Location and Flexibility
This is a permanent, full-time position (37.5 hours, Monday to Friday), based at our offices in Oldfield Park, Bath.
Our Approach to Work: Collaboration is one of our four company values - we work best together. We believe there is significant benefit from working face to face when doing so. At the same time, some work may be carried out just as effectively alone and away from the office. We have therefore created a flexible ‘place of work’ policy that asks everyone to be where the work of the day is best completed and overall spend enough time in the office with others to maintain relationships and communication. Many people find this approach means they work in the office 3 or more days a week but this varies according to role and the work they have to do.
How to Apply
When applying, please upload the following to our portal:
A Covering Letter: Describing your interest in the role, what you are passionate about, and what you think you would bring to the team and to Mayden. We truly do read these! We enjoy hearing about you, your interests, and what makes you tick.
Successful applicants will be asked to complete a basic DBS check as part of their onboarding process. These checks are processed by the Disclosure and Barring Service (DBS) and will be paid for by Mayden.
You must be eligible to live and work in the UK. Sorry, we are unable to accept applications from individuals who would require an employer to sponsor them for a work permit.
Mayden, a growing Bath-based health tech company, is a multi-award-winning organisation recognised for its innovative software, its unique management structure, and its industry excellence.
We love that the work we do makes a difference in healthcare, changing what’s possible for clinicians and patients. Come and be part of a team that thrives on working collaboratively to deliver the best possible solutions for our customers.
We are an agile, self managing organisation. Driven by our values of collaboration, contribution, forwarding thinking and transparency. Our team members work together to share the responsibilities of managing the work and achieving our purpose - transforming health and care together.
We offer a phenomenal working environment, exciting opportunities to learn new skills and an attractive package of benefits including private health insurance and pension.
