senior support specialist Work, Jobs in bristol bs48 (with Salaries)

Ombudsman and Complex Complaints Lead
Cardiff and Vale University Health Board —Cardiff
- £50,129 - £57,365 a year
- Full-time
10d
Senior Healthcare Support Worker - BHOC D701
University Hospitals Bristol and Weston NHS Foundation Trust —Bristol
- £25,760 - £27,476 a year
- Part-time
3d
Head of Property Service Regional Support Team
Ministry of Justice —Bristol
- £50,001 - £70,725 a year
- Full-time
- Hybrid work
- Project management
- Presentation skills
- Annual leave
- Employee discount
5d
Product Management Senior Specialist
International Baccalaureate —Cardiff
- £42,664 - £53,330 a year
- Full-time
- Hybrid work
ASD Coordinator
Sirona care & health CIC —Whitchurch
- £25,760 - £27,476 a year
- Part-time
- School
- Annual leave
- Employee discount
7h
Campus Compliance Assurance Manager
University of Bristol —Bristol
- £50,253 - £58,225 a year
- Full-time
- School
7d
Travel Sales Consultant
Trailfinders —Cardiff
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Foreman
GAP Group —Avonmouth
- Full-time
- Maintenance
- Team management
- In-person
Agile Coach
BBC —Cardiff
- Up to £86,000 a year
- Full-time
- Mentoring
- Agile
5d
Operations & Supply Chain Lead
Matcha Vista —Bristol
- £15,000 - £17,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Organisational skills
- Work from home
Quick apply
11d
Information Governance Manager
Somerset Bridge Group —Bristol
- Up to £90,000 a year
- Full-time
- Hybrid work
- Management
- Presentation skills
- Financial services
- Annual leave
- Referral programme
Quick apply
2d
Deputy Head of Campus & Assistant SENDCo
Phoenix Learning & Care Group —Yate
- £41,537.60 - £43,617.60 a year
- English
Quick apply
Senior Planning Officer
Wiltshire Council —Trowbridge
- £42,839 - £45,091 a year
- Full-time
- Hybrid work
5d
Senior Specialist - Naval
Lloyd's Register Group —Bristol
- Full-time
- English
- Project management
Category Manager
North Bristol NHS Trust —Bristol
- £57,528 - £64,750 a year
- Full-time
- Leadership
9d
Senior Health Play Specialist (Band 5)
Cardiff and Vale University Health Board —Cardiff
- £32,557 - £39,631 a year
- Full-time
- Childcare
- English
- Working with children
4d
Deputy Professional Lead Specialist SEN Service
Wiltshire Council —Trowbridge
- £52,761 - £57,297 a year
- Full-time
- Hybrid work
- Leadership
Programme Manager, Food Sense Wales
Cardiff and Vale University Health Board —Cardiff
- £58,379 - £65,723 a year
- Part-time
- English
3d
Third Party Assurance Manager
AXA —Bristol
- Up to £75,000 a year
9d
Senior Plan Specialist - B&B Oversight
Computershare —Bristol
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Communication skills
- Work from home

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Ombudsman and Complex Complaints Lead

Cardiff and Vale University Health Board -
Cardiff

Apply Now

Job details

Full-time
£50,129 - £57,365 a year
10 days ago

Full job description

Responsible for leading the Health Board’s approach to Ombudsman (PSOW) investigations and the management of complex complaints, operating with a high degree of autonomy to shape investigative strategy, oversee evidence gathering, and ensure the quality and integrity of outcomes.
The role drives the development and implementation of robust systems, standards, and policies aligned to Listening to People principles and organisational governance. Acting as an expert advisor, the postholder influences senior leaders and clinicians on sensitive and high-risk matters, ensuring effective resolution and organisational learning.
The role also leads on translating Ombudsman findings into actionable improvement plans, while owning the KPI and reporting framework to provide assurance at Board and Committee level on performance, risk, and continuous improvement.

Support the management of Ombudsman (PSOW) investigations and complex complaints, ensuring compliance with Listening to People Regulations and Health Board policy.
Act as a key contact for external bodies, supporting timely and appropriate responses to enquiries.
Provide specialist advice to staff and managers on complex complaints and Ombudsman processes.
Coordinate case reviews and multidisciplinary discussions to support evidence gathering and recommendations.
Manage day-to-day PSOW investigations, including information collation, drafting responses and monitoring timescales.
Track Ombudsman recommendations and actions, escalating risks or delays as required.
Identify themes and trends to support organisational learning and service improvement.
Contribute to KPI reporting, dashboards and assurance on performance and risk.
Maintain accurate records and data quality to support governance and audit requirements.
Support team working and share knowledge to build capability across services.
Provide advice and training to staff, promoting a culture of openness and learning.
Manage a varied workload, prioritising to meet deadlines.
Work sensitively in emotive situations, maintaining professionalism and empathy.

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Apply Now

Refine Your Search

senior support specialist jobs in bristol bs48

Ombudsman and Complex Complaints Lead

Senior Healthcare Support Worker - BHOC D701

Head of Property Service Regional Support Team

Product Management Senior Specialist

ASD Coordinator

Campus Compliance Assurance Manager

Travel Sales Consultant

Foreman

Agile Coach

Operations & Supply Chain Lead

Information Governance Manager

Deputy Head of Campus & Assistant SENDCo

Senior Planning Officer

Senior Specialist - Naval

Category Manager

Senior Health Play Specialist (Band 5)

Deputy Professional Lead Specialist SEN Service

Programme Manager, Food Sense Wales

Third Party Assurance Manager

Senior Plan Specialist - B&B Oversight

I want to receive the latest job alerts for senior support specialist in bristol bs48

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