Who are we?
At Crystal Care Collection, we are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work. Because we believe that our residents deserve the very best care we can offer, we are committed to finding exceptional, caring individuals who want to join our team.
Your role will be based at Woodland View Lodge, which opened in Autumn 2025.
We will ensure that every team member is offered the opportunity to develop their skills and to progress if desired. We believe that caring, compassionate people can find a rewarding career in helping others and that it is our duty to help and encourage them to do so.
The Role:
We are currently recruiting a General Manager to take overall responsibility and manage all aspects in the day-to-day running of the home. You will promote a caring environment which provides Residents with a high standard of specialised personal care, meeting individual needs and ensuring everyone is treated with respect and dignity, and rights to privacy, independence and choice are met.
You will supervise, monitor and evaluate the care delivered to Resident's, checking that legal requirements are met along with the highest standard as expected within the Care Home.
Key Responsibilities
· To manage the day-to-day running of all aspects of the home including; the standards and quality of care, recruitment and training issues, communication with the team, the premises of the Care Home and financial matters.
· To recognise and assess individuals’ needs, involving relevant professional agencies and relatives where needed, in order to formulate personalised care plans for each individual.
· To provide the highest level of personal care and attention to Residents, following individual care plans carefully and ensuring all contact is polite, friendly, warm and supportive.
· Responsible for understanding and complying with statutory and legal requirements relevant throughout the home.
· Follow residents’ individual care plans, to administer medication to Residents as prescribed, accurately maintaining appropriate records for both. Responsible for ordering, checking in and stock control of Residents’ prescribed medication and maintaining systems to ensure effective stock management of all products.
· To be an active and encouraging Manager, establish and maintain effective means of communication and good relationships with all stakeholders both internal and external.
· Responsible for the recruitment of suitable team members, effective inductions and CIS standards take place, training needs for the team are identified and met. To carry out regular supervisions, assessments, lead team meetings, ensuring the Care Home is a friendly and supportive environment.
· Responsible for organisation of the team including; arranging rotas, ensuring adequate team members are employed, managing team absence.
· Responsible for controlling and monitoring the budget and expenditure of the Home, preparing monthly cash flow reports for the Directors and accurately recording all financial information.
· To support residents with their personal financial arrangements, maintaining confidentiality of all information.
· Responsible for the marketing, promotion and sales for the Home.
· To deal with all prospective Residents including; providing relevant information and guided tours, assessing new Residents and negotiating appropriate fees. To welcome new Residents, complete appropriate records and paperwork and ensure adequate arrangements are made for every Resident.
Essential Skills:
· Prior care home commissioning experience
· Ability to control and manage budgets and accounts
· Knowledge of the principles of sales and marketing
· Skilled in the recruitment, selection and retention of staff
· Committed to a structured approach to training and development of staff
· Understanding of the Health & Social Care Act and Health & Safety legislation
· Leadership qualities, enthusiasm along with influencing and motivational skills
· Excellent interpersonal skills
· Professional, confident and warm personality
· Have a caring disposition, reliable and punctual
Desirable Skills:
· Understanding of Exeter City Council
· Experience with regulatory bodies
· Knowledge of Person Centred Software (PCS)
We are looking for individuals who have a passion for care (first and foremost) and those who are keen to be the best in the sector. You will work as part of a dynamic care team, ensuring the home adheres to the necessary requirements and procedures at all times.
Hours of work:
Your hours of work will be 09.00 – 17.00, Monday to Friday with an element of flexibility as and when required. This will equate to 40 hours per week in total.
This is a varied and rewarding role that will no doubt provide you with a feeling of job satisfaction. If you are seeking an exciting opportunity with a forward-thinking organisation, then this could be the job for you!
Our screening and recruitment process is conducted in line with our Safeguarding Policy.
Job Types: Full-time, Permanent
Pay: £65,000.00-£75,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Discounted or free food
- Referral programme
- Store discount
Experience:
- Care home: 5 years (required)
- Management: 2 years (required)
Language:
- Professional English (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
