Client success manager Work, Jobs in Brixton Hill, Gtl (with Salaries)

Customer Success Manager
Mentorhero —London
- £60,000 - £80,000 a year
- Full-time
- Hybrid work
Quick apply
13h
Client Success Onboarding Manager
Anaqua —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Project management
Quick apply
Client Success Manager
Charles Cameron & Associates —Southwark
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
Client Success Manager
MVF —London
- Up to £40,000 a year
- Hybrid work
- Management
- Microsoft Office
- Presentation skills
- Annual leave
Client Success Manager
Thrive —London
- Full-time
- Project management
- Bachelor's degree
- Continuous improvement
Quick apply
Customer Success Manager
Insurity —London
- £39,000 - £77,000 a year
- Microsoft Powerpoint
- Data analysis skills
- English
- Annual leave
- Referral programme
Quick apply
12d
Client Success Manager - Hospitality
Optimiser —London
- £40,000 - £45,000 a year
- Full-time
- CRM software
- Hospitality
- Sales
Quick apply
Junior Client Success Manager
Kitt —London
- £36,000 - £46,000 a year
- Full-time
- Customer service
- Driving
- Communication skills
Quick apply
Client Success Manager
Strider Technologies —London
- Full-time
- Sales
- Military
- Travel
- Annual leave
Client Success Manager
Abacode —London
- Full-time
- Project management
- Bachelor's degree
- Continuous improvement
Senior Client Success Manager
Salary Finance —London
- Hybrid work
- Communication skills
- Sick pay
Customer Success Manager
Emburse —London
- £63,000 - £70,000 a year
- Full-time
- Spanish
- Analysis skills
- Bachelor's degree
Senior Client Success Manager
Vita Mojo —London
- Full-time
- Hybrid work
- Hospitality
- Annual leave
- Flexitime
Quick apply
12d
Senior Customer Success Manager
Insurity —London
- £48,000 - £88,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Annual leave
- Referral programme
Quick apply
Customer Success Manager / Responsable Succès Client
Adzuna —London
- Full-time
- Hybrid work
- Master's degree
Quick apply
10d
Senior Client Success Manager
Rithum —London
- Remote
- Marketing
- Salesforce
- Bachelor's degree
- Annual leave
- Employee assistance programme
6d
Client Success Executive
PEI Group —London
- English
- Administrative experience
Enterprise Customer Success Manager
Semble —London
- £70,000 - £90,000 a year
- Hybrid work
- Microsoft Excel
Quick apply
3d
Customer Success Manager
SCOR —London
- Spanish
- Project management
- Bachelor's degree
Customer Success Manager
Enfuce —London
- Organisational skills
- Communication skills
- Banking
- Annual leave
8d

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client success manager jobs near brixton hill, gtl

Customer Success Manager

Mentorhero
London

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Job details

Permanent | Full-time
£60,000 - £80,000 a year
13 hours ago

Qualifications

B2B
Account management

Full job description

Customer Success Manager - mentorhero
Full time | London (hybrid) | £60,000-£80,000

This role is focused on mentor and mentee experience, not B2B account management. You will own the matching, briefing and delivery of every mentoring relationship on the platform, working directly with individuals rather than managing commercial accounts.

About mentorhero

mentorhero is a global career mentoring platform connecting students, job seekers and career professionals with industry mentors through structured 30 minute virtual sessions. We call it micro-mentoring: short, high value conversations that help people get unstuck in their careers, at scale.

We work with corporate partners and universities to bring mentoring to the people who need it most, and we are building the operational engine that makes every match feel personal, well prepared and genuinely useful.

The Role

You will be our first full time hire and the person responsible for making sure every mentor and mentee on the platform has a great experience, from first conversation to completed session.

This is a senior, autonomous role. There is no team to manage and no one checking your work line by line, so you will need to be comfortable making judgment calls, keeping meticulous records and owning outcomes end to end. We will give you the playbook: the matching approach, briefing templates and communication style. Your job is to run it brilliantly, spot what is not working, and tell us when it needs to change.

Accuracy and follow through matter enormously here. Nothing should fall through the cracks.

What you will be doing

Speaking directly with mentees to understand their goals and challenges
Matching mentees with the right mentor based on need, availability and fit
Creating clear briefings for both mentor and mentee ahead of every session
Booking sessions into calendars and managing reschedules
Communicating with mentors and mentees by email throughout the relationship
Keeping accurate records of every match, including mentor availability and any issues that arise

What this role does not include: commercial negotiations, pricing, contract terms or renewal conversations with corporate partners. Those sit with the founding team. You may occasionally support with partner facing updates, but the core of this role is the mentor and mentee experience.

What we are looking for

3 to 5 years experience in customer success, client success or account management
At least 2 years of that in a startup environment
A genuine hands on doer who is comfortable rolling up their sleeves in a small, fast moving team where there is no big back office to lean on
Experience managing two sided relationships, where both parties need separate handling. Background in recruitment, staffing or agency account management is a strong fit
Highly organised, with a low tolerance for dropped detail or missed follow ups
Confident written communicator, equally comfortable writing to a mentee in their twenties and a senior industry mentor
Senior enough to take full ownership without being hand-held, and to flag proactively when something in the process needs to change

The Package

£60,000-£80,000 base salary

Pay: £60,000.00-£80,000.00 per year

Experience:

'working in a startup': 2 years (required)

Work Location: Hybrid remote in London SW8

Quick apply

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client success manager jobs in brixton hill, gtl

Customer Success Manager

Client Success Onboarding Manager