Security Controller
Location: City of London
Pay rate :£18.90 ( It will increase to £21.23 when cover supervisor role.)
4on 4off days and nights
Qualifications
- Skills for Security trained and certificated (essential)
- SIA licensed (essential)
- First Aid trained and certificated (essential)
- ACT Awareness certified (desirable)
Role Purpose and Responsibilities
- Work as part of a shift team within a global command centre, monitoring CCTV, access control, global travel and other protective systems, and acting as the first line response to incidents, including their management and escalation.
- Identify and escalate risks, threats and other issues which could have an impact on the client's business.
- Undertake administration of all routine tasks and operational procedures during normal operations and emergency situations.
- Maintain contact with both the client and Mitie management in accordance with specific and routine instructions.
- Support EMEA and APAC offices in the management of their responsibilities where relevant, maintaining effective working relationships.
- Deliver exceptional customer service in response to all enquiries received by the control room.
- Monitor global events and incidents through social media, news sources and client applications, and oversee and action first alert and notification responses.
- Support the client in undertaking regular audits of all security and related systems.
- Undertake one-off projects relating to the Control Room as directed by the client.
Essential Requirements
- Experience of control room operations and emergency situations.
- Disciplined, professional attitude, with clear commitment to delivering excellent service.
- Ability to work within established procedures and contribute positively to service improvements.
- Ability to liaise effectively with stakeholders at all levels, including Senior Management and clients.
- Security systems knowledge and experience, including CCTV and Access Control.
- Strong interpersonal skills, with confidence to engage with a wide and diverse range of people with sensitivity, dignity and respect.
- Ability to cover the uniformed security officer role at times of operational need.
- Proficient and effective communication skills, both written and verbal.
- Excellent IT skills and administrative skills.
- Willingness and capability to undertake training and development to progress into, or operate effectively within, a supervisory role.
- Commitment to continuous professional development, including completion of role-specific training, coaching and operational development activities.
Desirable Requirements
- Capability to achieve qualifications or relevant experience equivalent to Level 3 award, for example an Advanced Apprenticeship, BTEC.
- Supervisory experience, or willingness to develop to undertake a supervisory role including managing others, setting objectives, conducting performance reviews, taking corrective performance action and supervising a team in a corporate environment.
- Experience of supporting the training, onboarding or development of colleagues within a security or corporate environment.
- Ability to lead and inspire a team through coaching or mentoring others
Leadership and Behavioural Expectations
- Model the company's commitment to excellence in service delivery and management.
- Monitor and evaluate risks to orginasition people, property, assets and reputation.
- Monitor technical and security guarding teams, providing guidance, direction and ensuring adherence to policies and practices.
- Develop a working environment that values high quality and Champion Mitie Security's commitment to excellence.
- Establish and enhance standards, encouraging new and improved ideas and approaches where appropriate.
- Build effective, sensitive communication within teams and shape communication considering the thoughts and concerns of others, suiting the audience and individual.
- Present ideas and information clearly, professionally and with confidence.
- Evaluate and monitor service delivery to prevent discrimination and maintain a safe working environment with commitment to health and safety.
- Delegate tasks appropriately and set clear and realistic objectives with appropriate timeframes, while supporting and monitoring progress to ensure plans are achieved.
- Interpret and evaluate information critically and objectively, recognising assumptions and considering all sides of an issue.
- Identify key issues, determine effective courses of action, recognise trends and consider the risks and consequences of decisions.
- Promote and role model a culture in which change, and innovation are understood, encouraged and positively embraced whilst gaining commitment from others.
- Recognize when change is necessary and beneficial, develop effective action plans and provide support where change creates uncertainty or discomfort.
- Create a culture that values people and recognises their contribution.
- Inspire commitment, enthusiasm and determination to others by achieving shared objectives.
- Promote opportunities for development, seek staff views and support ongoing professional growth.
- Regularly evaluate staff effectiveness and provide constructive feedback on performance.
Information Security
- Ensure compliance with Mitie's information security procedures in all activities.
- Proactively identify and report security risks to the appropriate manager or escalation point.
