Operations Executive
Up to £35,000 p/a
Founded in 2011, Glow Green is a FCA regulated renewable technology installation and finance business. Glow Green aims to become the most successful UK wide installer of solar, battery and heat pumps.
Glow Green is now rated “The UK’s Top Pick Installer” of 2025 and 2026 by The Independent.
Glow Green are proud to have successfully reached over 15,000 reviews across two Trustpilot pages, with our solar page being 4.7/5 star rating.
We are partnered with Utility Warehouse (Telecom Plus PLC), Uswitch, MoneySuperMarket, HIVE and GoCompare, and further launches with other leading comparison brands are happening soon.
We have been successfully trading for over 15 years, employing over 170 office staff and over 3000 engineers nationwide. We have built a bespoke CRM and various web applications to fuel our growth. Our digital infrastructure will enable us to become the UK's largest energy installer in the coming years.
We have an exciting opportunity for an experienced customer service professional to join our team as an Operations Executive, and will play a crucial role in providing operational support to our customers and subcontractors.
What you’ll be doing as a Glow Green Operations Executive
- Be the face of Glow Green for our customers by supporting them with installation or aftercare enquiries by phone and email in a professional manner, and engaging with them in a way that shows we really care about doing the right thing
- Help and support customers with technical installation queries or aftercare repair work, and arrange for engineers and electricians to attend appointments
- Decide within our guidelines the best problem fix for each individual customer who has had a problem, recommending new options if needed, and own your customers in order to complete their installation or aftercare support
- Communication is key! You need to ensure you keep regularly update your customers, and demonstrate empathy and rapport
- Proactively work with other business areas to ensure customer queries and appointments are managed effectively
The ideal Operations Executive
- At least 2 years experience within a customer operational role or similar
- Experience in multi tasking and extremely organised
- Skilled at problem solving and enjoys working in a fast paced environment
- Excellent telephone manner and communication skills
- Works well individually as well as being a team Player
Why you’ll love working at Glow Green!
- Earn competitively with a salary of up to £35,000.00 per year
- Get rewarded for your hard work with performance-related pay reviews
- Grow your career through progression opportunities and cross-training development
- Take time for yourself with 33 days of annual leave, including Bank Holidays
- Multiple office locations - You can work in our Bournemouth or Ferndown office
- Enjoy work-life balance with a Monday to Friday schedule, with occasional Saturdays—and if you want, optional overtime to boost your earnings
- Share the love with our employee referral scheme: earn up to £1,000 for every successful referral, with no limits!
- Feel secure with company sick pay and a pension scheme
- Perks to brighten your day: eye care vouchers, paid socials, team lunches, daily fresh fruit, drinks, and sweet treats
Our reputation for providing excellent service is readily reflected in the people that we employ.
The successful Operations Executive will play a key role in supporting our growth journey as we work towards our mission of becoming the UK’s leading renewables installer.
Job Types: Full-time, Permanent
Pay: Up to £35,000.00 per year
Benefits:
- Company events
- Company pension
- Free flu jabs
- Free parking
- On-site parking
- Referral programme
- Sick pay
Application question(s):
- Do you live in Ferndown or surrounding areas?
Experience:
- phone based customer service: 1 year (required)
Work Location: In person
