Working across both of our sites Hadleigh House, Broadstone and Hadleigh Lodge, Corfe Mullen you will be working as part of the ITQA team. We offer 5 weeks holiday per year plus bank holidays, pro rata. Working across both of our sites Hadleigh House, Broadstone and Hadleigh Lodge, Corfe Mullen you will be working as part of the ITQA team. This position is for 21 hours per week, days to be advised. We are a large practice of over 20,500 patients, and we offer a warm welcome to our friendly team.
Job Summary:
To provide IT support to the practice and its staff.
To generate and utilise data to ensure the efficient running of the practice and the achievement of quality targets.
Administratively support the clinical activities within the practice
Job responsibilities: -
Working as part of the ITQA team the post holder will be involved in the following areas: -
IT support and clinical system administration
Administration of the software systems used within the practice such as SystmOne, troubleshoot and report any issues to our external IT helpdesk.
To provide support advice and training for current and new practice staff in the use of IT software. To set up and maintain new users according to practice protocol, show them how to log on to the desktop and ensure they have access to required applications.
To be first point of contact with helpdesks of the clinical and other system suppliers.
To oversee the security and validation processes for the IT System, ensuring system access controls are in place for all new and existing staff including issue/maintenance of Smartcards and regular housekeeping is maintained, including the management of user profiles.
Maintain the practice network and email system and online access by patients
Report any significant events relating to the IT systems to the ITQA Team Leader or Practice Manager.
Data Quality and maintenance of patient records
To manage data quality issues, providing advice and guidance to all practice staff.
Monitor the patient database including list size and demographics, to also manage registrations for new and temporary patients
Ensure templates are up to date and accurately entered within the appropriate time frames
Searches & Audits
Routine Audits and recalls for patients that meet certain criteria such as Asthma, Cytology. immunisations
Input data monthly on the CQRS portal
Run contract searches and reports as required
Ensure data is consistently entered and run searches to find anomalies
Production of performance & Quality information
To be aware of national, local and practice quality standards for chronic disease management and to produce data for QOF (Quality Outcomes Framework) by recalling patients from certain chronic disease registers
To collate monthly scripts (PPA’S) to enable the practice to claim funds for personally administered items that have been purchased by the practice.
Information Governance
To ensure that medical records are held securely within the practice and data is held in line with NHS codes of Practice for records management, the RCGP Good Practice Guidelines for electronic records, GDPR, Caldicott Principals, and Freedom of Information Act.
To ensure that any suspected or actual breach of IT security is reported to the Practice Manager and investigated as required. To agree action and/or change of policy/procedures as a result of findings with the Practice Manager and Information Governance Lead
Ensure you have good knowledge & up to date training on Safeguarding
General
As a member of the Practice team, the post holder should:
Take on any other responsibilities deemed appropriate for the position of IT and Quality Administrator
Work within practice guidelines and processes
To take responsibility for own developmental learning and performance
To participate in the practice appraisal scheme
To undertake training as required including mandatory and statutory training.
Qualifications
Educated to GCSE level or equivalent, including Maths and English to grade C/5.
Knowledge of systm1 desirable.
Person Specification
Attention to detail - Essential
Experience of working with the general public - Desirable
Experience of administrative duties - Essential
Experience of working in a health care setting or GP practice - Desirable
Excellent communication skills (written and oral) - Essential
Strong IT skills & ability to use confidently - Essential
Effective time management - Essential
Ability to work on their own and as part of a team - Essential
Problem solving & analytical skills - Desirable
Clear and respectful telephone manner - Desirable
Ability to multitask - Essential
Ability to maintain confidentiality - Essential
Personal Attributes - Essential
Ability to work flexibly and learn quickly to meet Practice demands
Attention to detail
Ability to communicate effectively with colleagues, patients, relatives, nurses, other staff and agencies
Caring attitude to patients
Self-Motivated and enjoys a challenge
A recognition of the importance of showing respect, dignity and compassion to patients and colleagues
Progressive, forward-thinking attitude
Commitment to/enjoys continuing education and professional development
Job Types: Part-time, Permanent
Pay: £13.98 per hour
Benefits:
Application question(s):
- Please give a brief summary of why and how you feel you are suited to this position relating your skills and experience to the attached job description.
Work Location: In person
