Brand manager Work, Jobs in Broadway, Wor (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
Business Manager
Individual Care Services —Alcester
- £40,000 - £45,000 a year
- Full-time
- Management
- In-person
- Business
- Annual leave
Quick apply
13d
General Manager
Vertu Motors —Banbury
- £90,000 - £120,000 a year
- Full-time
Quick apply
Senior Partner Manager SEU
VoCoVo —Cheltenham
- £65,000 - £75,000 a year
- Hybrid work
- Sales
- Communication skills
- Negotiation
- Employee assistance programme
- Sick pay
Key Account Manager
Volvo Group —Warwick
- Up to £65,000 a year
- Remote
- Travel
- Negotiation
- Employee assistance programme
- Employee discount
12d
Global Alliances Manager
VoCoVo —Chipping Norton
- £72,000 - £85,000 a year
- Hybrid work
- Sales
- Communication skills
- Employee assistance programme
- Sick pay
Client Success and Bookings Manager
Rooost —Leamington Spa
- £32,500 - £70,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
Quick apply
Project Manager
Bamford Collection —Chipping Norton
- £42,000 - £46,000 a year
- Full-time
- Hospitality
- Hotel
- Project management
- Employee assistance programme
- Employee discount
Quick apply
MINI Brand Manager
Sytner Group —Stratford-upon-Avon
- Weekend availability
6d
General Manager
Rygor Auto —Gloucester
- Up to £70,000 a year
- Full-time
- Management
- Computer literacy
- Leadership
- Health & wellbeing programme
- Annual leave
Senior Partner Manager
Haas F1 Team —Banbury
- Weekend availability
- Marketing
- Microsoft Office
- Analysis skills
Quick apply
12d
Visual Merchandiser
TrustFord —Stratford-upon-Avon
- £29,213 a year
- Microsoft Office
- Hotel
- Annual leave
- Employee discount
Business Development Manager (IT)
Commercial —Cheltenham
- £40,000 - £120,000 a year
- Full-time
- Hybrid work
- Azure
- Sales
- IT
- Work from home
- Employee assistance programme
Quick apply
5d
Marketing Assistant
Cotswold Farm Park —Cheltenham
- £13.50 an hour
- Weekend availability
- Sales
- English
- Project management
- Free parking
- Employee discount
Quick apply
Business Development Manager
wizard pi —Worcester
- £28,350 - £60,000 a year
- Full-time
- Sales
- Business development
- In-person
- Free parking
- Work from home
Quick apply
3d
Senior Visual Merchandising Manager
Joma Jewellery and Katie Loxton —Banbury
- Hybrid work
- Merchandising
- Project management
- Travel
- Work from home
- Employee discount
5d
Branch Manager
Alliance Automotive Group LV —Evesham
- Windows
- Employee discount
Quick apply
Branch Manager
STARK Group —Evesham
- Full-time
- Customer service
- Communication skills
- Employee discount
- Referral programme
2d
Operations Manager
First Bus —Worcester
- Full-time
- Management
- Customer service
- Travel
- Employee assistance programme
- Employee discount
4d
Marketing & Demand Generation Manager
HR Star —Cheltenham
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- In-person
- AI
- Free parking
Quick apply
12d

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Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

brand manager jobs in broadway, wor

Customer Experience Manager

Business Manager

General Manager

Senior Partner Manager SEU

Key Account Manager

Global Alliances Manager

Client Success and Bookings Manager

Project Manager

MINI Brand Manager

General Manager

Senior Partner Manager

Visual Merchandiser

Business Development Manager (IT)

Marketing Assistant

Business Development Manager

Senior Visual Merchandising Manager

Branch Manager

Branch Manager

Operations Manager

Marketing & Demand Generation Manager

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