Center manager Work, Jobs in Broadway, Wor (with Salaries)

Patient Coordinator
CREATE Fertility —Woodstock
- £27,976 a year
- Full-time
- Sales
- Customer service
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
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Restaurant Manager
Mallory Court Hotel & Spa, Leamington Spa —Bishop's Tachbrook
- £37,000 a year
- Full-time
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- Annual leave
Quick apply
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TK Maxx —Banbury
- Full-time
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Starbucks —Pinvin
- Weekend availability
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Finova —Cheltenham
- Hybrid work
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Patient Coordinator

CREATE Fertility -
Woodstock

Quick apply

Job details

Permanent | Full-time
£27,976 a year
4 days ago

Benefits

Health & wellbeing programme
Cycle to work scheme
Season ticket loan
Annual leave
Company pension
Private medical insurance
Employee discount
Life insurance
Referral programme

Qualifications

Sales
Customer service
GCSE
Leadership
Office experience

Full job description

ABOUT US

CREATE Fertility is one of the leading IVF and fertility treatment providers, with centers across the UK. We are pioneers of Natural and Mild IVF, a form of IVF which uses either no or low dosages of fertility drugs. Our treatments are gentler, safer, and more affordable than other clinics, and we continue to invest in new innovations. We are looking for a dynamic Patient Coordinator to work onsite at our clinic in Oxford.

ROLE PURPOSE

The Patient Coordinator is a key member of the Clinic Team and is responsible for supporting patients through their treatment journey, from booking, to initial consultation and through to treatment completion. They are responsible for the delivery of a world class patient experience, and supporting the delivery of a commercially successful business.

ROLE REQUIREMENTS

Reporting to the Clinic Manager, or their appropriate delegate, and working closely with clinical colleagues, the Patient Coordinator will effectively and efficiently manage all patient journeys, while driving the delivery of a variety of financial targets. This management, along with other supporting administrative duties, will include but is not limited to:

Ensuring that all new patients are met and placed into the correct patient pathway
That all agreed contact and touch points take place offering world class patient service
Liaising with clinical members of the team to provide high quality service to patients
To plan, prepare, and organise all aspects of the patient journeys as required
Utilising central and local reports to monitor personal performance against targets
Ensure that the service excels on patient experience with early intervention when issues occur
Support patients through their pathway ensuring consistent delivery of a high quality service
Recording accurate patient pathway information onto local software as required
Booking patient appointments for patients including any associated confirmation
Ensuring all potential patients are followed up in line with company policy
Drive the conversation of patients and their progression through the patient pathway
Creating statements, invoices, and other relevant financial materials for patients
Taking service payments completing reconciliation of invoices and payments as required
Participate in and support the resolution of complaints, investigations, audits, and other administrative processes relating to patients and their pathways
Ensuring that all activities are carried out in accordance with HFEA requirement
Other reasonable requests made by the local Hub Leadership Team

EDUCATION AND EXPERIENCE

Customer service and sales experience, preferably within the healthcare sector
Strong ability to prioritise and manage competing demands in a fast paced environment
Verifiable record of the management and delivery of operational, financial, and quality KPI
Competence in working both independently and as part of a wider team

Employment is subject to status to work in the UK and 2 satisfactory references.

CREATE Fertility is an Equal Opportunities Employer

BENEFITS

Our benefits package includes:

25 days holiday plus a day off on your birthday
Increasing annual leave for every full year worked up to 30 days (includes birthday)
Perkbox (employee platform – discounts in shops, cinemas etc.)
Pension Scheme
Cycle to work Scheme
Private healthcare
Life insurance (4 times your salary)
Season ticket loan
Discounted IVF treatment (after 2 years’ service)

WE KINDLY REQUEST NO AGENCY INVOLVEMENT

Job Types: Full-time, Permanent

Pay: £27,976.00 per year

Benefits:

Company pension
Employee discount
Health & wellbeing programme
Life insurance
Private medical insurance
Referral programme

Application question(s):

What is your current notice period?
What do you feel you can bring to the role?
How many years of customer service experience do you have?

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

center manager jobs in broadway, wor

Patient Coordinator

Restaurant Manager

Team Leader

Barista

Cloud Operations Manager

Implementation Test Consultant

Nursery Apprentice

Distribution Accounts Manager

Nursery Room Leader

Assistant Manager

Apprentice Educator

AI & Data Governance and Trust Manager

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