Customer success supervisor Work, Jobs in Broadway, Wor (with Salaries)

Customer Success Supervisor
Livity Life —Worcester
- £30,000 - £31,000 a year
- Computer literacy
- Microsoft Office
- Presentation skills
Quick apply
7d
Supervisor
The Bell at Stow —Stow on the Wold
- £13 an hour
- Full-time
- Employee discount
Quick apply
7d
Customer Service Adviser
Benefact Group —Gloucester
- Full-time
- Hybrid work
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Care Supervisor
McCarthy & Stone —Droitwich
- £12.24 - £15.24 an hour
- Part-time
- In-person
- Care plans
- No travel
- Store discount
- Employee assistance programme
Quick apply
13d
Receptionist
Billesley Manor Hotel & Spa —Alcester
- £12.71 an hour
- Hospitality
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
8h
Transport Supervisor
Lowe Rental Corporation —Cheltenham
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
5d
Supervisor
Wheatsheaf Inn —Northleach
- £12.00 - £13.50 an hour
- Part-time
- Bar
- Employee discount
Quick apply
1d
Assistant Quality Manager
Smurfit Westrock —Tewkesbury
- Full-time
- Microsoft Office
- Supervising experience
- Annual leave
4d
Supervisor
Jones —Cirencester
- £13.43 - £13.93 an hour
- Part-time
- Leadership
- Employee discount
Quick apply
5d
Account Manager (Managed Services)
Arcus FM —Cirencester
- £40,000 - £45,000 a year
- Full-time
- Management
- Engineering
- Presentation skills
- Annual leave
Quick apply
10d
Front of House Team Leader
Hadley Bowling Green —Droitwich
- £11.44 - £13.00 an hour
- Part-time
- Bar
- Employee assistance programme
- Employee discount
Quick apply
7d
Cleaning Operative
BidvestNoonan —Banbury
- £16.22 an hour
- Overtime
Quick apply
Relief Security Officer
ASEL —Cornwell
- £12.71 - £15.00 an hour
- School
- Employee assistance programme
- Employee discount
Transport Supervisor
Great Bear —Banbury
- £33,000 - £35,000 a year
- Full-time
- Microsoft Office
- Supervising experience
- IT
- Annual leave
- Employee assistance programme
Quick apply
10d
Duty Manager
The Range —Gloucester
- Full-time
- Management
- Customer service
- Supervising experience
- Store discount
- Annual leave
Quick apply
9d
Manager, Human Resources
Pursuit Aerospace —Worcester
- Full-time
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
Caterlink - Supervisor
Caterlink —Kineton
- £13.50 an hour
- Part-time
- School
- Employee assistance programme
- Employee discount
Quick apply
Assistant Manager
JDSPORTS —Banbury
- Full-time
- Retail management
- Leadership
- Communication skills
- Employee discount
Quick apply
16h
Warehouse Assistant
The Range —Gloucester
- Up to £12.71 an hour
- Part-time
- Heavy lifting
- Forklift
- Warehouse experience
Quick apply
9d
Restaurant Supervisor
Billesley Manor Hotel & Spa —Alcester
- £13.05 an hour
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply

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Customer Success Supervisor

Livity Life
Worcester

Quick apply

Job details

Permanent
£30,000 - £31,000 a year
7 days ago

Qualifications

Computer literacy
Microsoft Office
Presentation skills
Communication skills
Time management

Full job description

To ensure all staff are fully trained on all aspects of the role and through quality monitoring and feedback so that all users of the Technology Enabled Care service are safe and feel supported in all aspects of daily living, so that physical, emotional and social needs are met in accordance with their support plans, enabling people to reach their goals and aspirations as independently as possible

Ensure the successful welfare of Livity Life Service Users by reducing the risk.

Main Duties and Responsibilities

Distribute and review Monthly quality monitoring to ARC Shift leaders.
Ensure quality monitoring is being completed to a high and consistent standard across all shift leaders.
Identify, record and report monthly to senior ARC management on and concerning trends, patterns and observations identified in quality monitoring or feedback forms.
Work with shift leaders to develop bespoke improvement plans to support call handling staff.
Ensure clean and reliable data is maintained on Alarm Receiving Centre database and any related software.
Ensure over the course of the month time is spent with all shift patterns encompassing the Morning, evening and night teams.
Quality monitoring and feedback of new starters (daily)
New starter Induction
Deliver new starter training.
Developing and maintaining training material including group activities, presentations, and assessments with support of shift leaders and seniors.
Deliver refresher & bitesize training to ensure all staff are up to date with the latest processes.
New Process Training
Continuous monitoring of SOPS to ensure accuracy.
Service Centre Training
Identify any performance issues following training/refresher training report to ARC Managers.
Coordinate with ARC Management to deliver development activities.
Documenting and maintaining a record of training log to ensure full coverage of all staff.
Escalating concerns or identified risks to Service Centre’s or local authority.
Reporting to local authority on service user concerns or if identified risks have increased to ensure a consistent service is provided.
Identifying and reporting safeguarding risks promptly to ensure safety of services users where immediate risk is identified.
Working cross functionally with other department leaders to ensure that the objectives of the business are being met, and outcomes are being delivered using effective communication to ensure clear expectations are achieved.
Ensure compliance with TSA Accreditation, ISO and all other appropriate quality standards.
To be a proficient and confident user of all Microsoft Office platforms and internal software. To deliver the Technology Enabled Care support programme and contribute experience and feedback into the continual development and improvement of the service.
Deliver remote, life-enhancing support in line with the organisation’s Technology Enabled Care strategy and service model.
To provide the best care and support possible, in accordance with each individual’s support needs, ensuring physical and mental wellbeing of each are given equal consideration.
Using initiative to build the role within the innovative culture. This is a developing role and requires recommendations and reflection in order to mature the offering of a Welfare Coordinator.

This job description shall not limit your role; you will also be expected to carry out any other duties that your supervisor feels are within your capabilities and skill set. The above information may not cover everything involved in the position but indicates the size and scope of the role and may be subject to change as the role develops.

Key Performance Indicators

Excellent written and verbal communication skills
Exceptional time management skills
Good presentation skills
Awareness of different learning styles
Ability to be resilient and adaptive to new situations

Experience

Experience of getting to know people individually and ensuring their needs are met in a way that is caring, kind and respectful - Essential/Desirable
Proven track record of working in a health or social care setting- Essential/Desirable
Previous experience of working across multiple sites- Essential/Desirable
Previous experience of working with various client groups- Essential/Desirable
Lead by example by demonstrating our company values- Essential/Desirable

Skills and Knowledge

Understanding of person-centred support- Essential/Desirable
Computer literacy- Essential
Passionate about enabling people to live the life they want to lead- Essential/Desirable
Be accountable for decisions and learn from mistakes- Essential/Desirable
High level of self-awareness and enjoy developing new skills and abilities.
Natural at developing relationships with others, working together as part of a team, and encouraging others to contribute- Essential/Desirable

Qualifications

Preferred Customer Service qualification or equivalent- Essential/Desirable

Others

The Right to Work in the UK- Essential
Complete a DBS of either a Standard or Enhanced Level- Essential
An enthusiastic and motivated individual who strives to succeed- Essential/Desirable
Must be flexible, adaptable and positive in their approach to work- Essential/Desirable
Aptitude for technology and use of digital devices- Essential/Desirable

Company Overview

At Livity Life, we are redefining the future of healthcare through intelligent technology and human-centered innovation. Our vision is clear: a world where proactive, personalized, and preventative care empowers individuals of all ages and backgrounds to live safe, independent lives in the comfort of their own homes. Driven by our mission, we create cutting-edge digital tools and transformative services that challenge traditional norms and deliver exceptional care. We believe independence should be accessible to everyone, and technology is the key to making that possible. Our ambition is bold, to lead the digital health revolution by pioneering scalable, secure, and user-focused solutions that reshape how care is experienced and delivered. With a commitment to excellence and innovation, we are building a future where healthcare is not reactive, but proactive, and where every individual can thrive independently.

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customer success supervisor jobs in broadway, wor

Customer Success Supervisor

Supervisor

Customer Service Adviser

Care Supervisor

Receptionist

Transport Supervisor

Supervisor

Assistant Quality Manager

Supervisor

Account Manager (Managed Services)

Front of House Team Leader

Cleaning Operative

Relief Security Officer

Transport Supervisor

Duty Manager

Manager, Human Resources

Caterlink - Supervisor

Assistant Manager

Warehouse Assistant

Restaurant Supervisor

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